1,193 Massachusetts Alfa Romeo/1000 Service Centers

In past years with my old car due to unfortunate... - davidac828

In past years with my old car due to unfortunate accidents I’ve been to a few auto body shops and they indeed manage to repair my car, however; they would take the full 30 days allowed for my rental so they could repair it regardless of the damage plus the paint job would not be to convincing…..This past November I was involved in a misfortunate accident…this time I had the car I’ve always strived to get…with that said I wanted to have it repair the same day…although I knew that was not realistic specially from previous experiences…So I decided to take it to Today’s collision…. Less than a week later I had my car all repaired and then some…I could not believe how efficient and expeditiously it was fixed….I give Today’s Collision three thumbs up for time and superb paint job!!!

I just picked up my 2012 Mercedes-Benz C300 sport from... - David119

I just picked up my 2012 Mercedes-Benz C300 sport from Today's Collision. I am more than extremely happy with their work, customer service, time management, etc. The day I got into my accident, I called Matt Everson and he instructed me, while at the crash scene, to have the vehicle delivered to the shop and he will handle it all from there. Once I arrived in the tow truck, I was accompanied by Matt waiting outside, with the rental already in the parking lot, running and warm ready for me to drive alway. After I provided the insurance information to Matt, I only heard from him once to tell me that my car was ready, 3 days earlier than she had inticipated. Once I arrived today, Matt brought me directly to my vehicle which looks better now than it did when I bought it last year brand new. It was fully detailed and shining clean. After gathering my receipts, I was on my way. The customer service that this company provides is remarkable and unbelievable. I'm extremely happy with their services!

Every time I went there, my car had to be kept overnight.... - Eternity

Every time I went there, my car had to be kept overnight. Even for routine things. Had to go back at least three times every time because they do not fix the problem or they make new problems. I had my transmission fluid flushed as routine maintenance, and got stranded (requiring a tow) on the way home because they cracked the transmission. They charged the warranty company for the transmission. I got the car back, and got stuck again on the way home requiring another tow because they didn't put the transmission back together right. This is just one example. The area around anything they worked on would be scratched up and even dented. I picked it up once and it was backed into a pile of dirt taller than the car. I moved away and I go to a new dealer now, and every single thing they had touched (routine or otherwise) had to be repaired because it wasn't put back together right. I am still having problems with things related to things they worked on. They close at 6pm and lock the gates up some nights and if you are not there in time you are out of luck. When I bought the car from them they were very eager to charge me a fee to register the car etc, but after I bought it, their sales department wouldn't even acknowledge me; almost to the point of being rude when I asked them to help me with the registration process. My salesperson wouldn't return my calls, and nobody ever seemed to know where he was. He just wouldn't show up for work. Sales was like night and day before and after the purchase transaction. They even wanted to charge me to make a second key after they only gave me one key. I feel like I got a good deal on the car, but outside of the price I paid, their service and sales support are pretty bad. No consideration for your time. The people are nice (in service anyway, and sales as long as you are buying something), but I regret letting them touch my car. The service manager was a nice guy and knew what he was doing, but unless he was the one working on my car, it came back in rough shape. They just changed their name from Tom Chevrolet to Clay Chevrolet.

I can not say enough about Kamel Khnaizir, one of the - susandecaluwe

I can not say enough about Kamel Khnaizir, one of the service managers at Toyota of Watertown. Kamel and his team of service technicians have provided extraordinary service for each of the 6 Toyotas I have owned since 1990. Kamel listens to questions and concerns I have about my vehicle, his team ferrets out what needs to be done, Karmel brings the findings to me, together we decide how to proceed with any needed repairs. His team provides quality service. I always feel confident that I have received the best service available for my Toyota. Thank you Toyota of Watertown for maintaining this quality service technician team under the management of Kamel Khnaizir. On my last visit, I was surprised to learn that they also offered a free basic manicure while you wait by Careen.

I purchased a 2005 Nissan Sentra in early December, 2012... - mxg2828

I purchased a 2005 Nissan Sentra in early December, 2012 which a friend found on-line and felt it was the car I had been looking for. The car seemed to be good but developed a starting problem. Brought car back on 2 occasions once when battery was replaced, then returning as the problem continued, and had to leave it overnight while it was brought to Nissan dealer to pinpoint problem and was recommended that fuel pump be replaced. After replacing the fuel pump which, was not a favorable solution for them, the car has had no further starting problems. I am grateful to Dominic, the service technician, who decided to take on the responsibility in changing the fuel pump anyway as the car is now starting right up each and every time. However, purchasing this car in Watertown was probably not a good idea as I am from Danvers and traveling to Watertown was a long, unfamiliar trip which my friend had to accompany me on as he was more familiar with the area. Due to our work schedules this was an inconvenience to both of us. It is too bad that the car could not have been serviced at a local dealership. However, after all is said and done I would recommend this dealership to anyone who wanted to purchase a car in Watertown, despite the starting problem I had, as I feel the service technician, should you require one, was very determined to solve whatever problem that may have occurred with the performance of the car.