1,193 Massachusetts Honda/1000 Service Centers

6/5 stars! - Nick1659

I drive past several other Ford dealers just to come to Ipswich Ford. The staff here is the absolute best Ford has to offer. I was actually all set to get rid of my Ford until I decided to try Ipswich just to see if they're better than the others. They are! Go here!

Brought my F-Pace in to have the check-engine light - namjblm

Brought my F-Pace in to have the check-engine light looked at. Drew and Jonathan in service were fantastic to work with. Both were friendly, kept me informed, and did not try to upsell me on any unnecessary work. Highly recommend working with these gentlemen and this dealership.

POOR BUSINESS - Unhappy

Purchased car in Oct 2015. Nothing but problems. They have had it over 12 days and that was for 2 visits. and ALL the problems still not fixed. Won't make a trade for my car that they are selling as PRISTINE CONDITION and 3 years older. Pretty poor!! They said they put too much into their lemon to do that! They fixed an axel a bent wheel, keep balancing it and I still get vertigo from the shake. They said I hit a pot hole !! They were decent and accommodating until they got tired of me and their repairs. Now they are very rude to me. Ya its my fault I bought a lemon. They gave me a clean fax too. Thats what really stinks. The car definitely has issues that were never disclosed. !!!!! Don't go there!!

I purchased a truck from this dealership. The truck was... - kgossie

I purchased a truck from this dealership. The truck was not services (as stated it would be) before I received it. It was due for an oil change, had no washer fluid, barely enough gas etc.... The service manager was rude and nobody even tried to solve my problems. Very dissatisfied!

your complaints and the lack of responses in writing. - jesse_staley

your complaints and the lack of responses in writing. I've included the 3 Executives from the local dealership on my last 2 emails and received no response from any of them. Tow Truck driver who towed my car stated he's towed numerous cars out of there to other dealers/repair shops. One that was quoted 5k for repair. Towed it to DePaula and she was charged $1200. Do your research and take it somewhere else. Don't believe the generic responses you see. They will not follow up or rectify anything. This dealer and this car have ensured I will never purchase another Ford. Problem after problem from the beginning to the end and the closest dealer is a circus. Read the reviews, get a second opinion, and report concerns you have with your service to the BBB (The customer relations rep asked me if I called BBB. ABSOLUTELY) and Attorney General. All easy to complete online forms that can help save the unsuspecting people who are being tricked in to paying for ridiculous "repairs" from shady dealerships. Johnson is being outgrown by every other dealership around them. It's not for no reason.