1,193 Massachusetts SRT Service Centers

lack of knowledge - conwayzx

I bought a 2003 Kawasaki zx7r and I thought I was getting a great deal until I was over excited sighned all the paperwork work and my wife looked it over bike was sold to me for 5000 after I agreed to the 3 year warranty it was 6000 ok then I put 1500 down and I'm still paying 62 a week, ok so I got taken the bike is kbb at 4000 at best oh well life goes on I have the bike delivered I ride it and find a whole list of problems one of which is leaking forks so I call the dealer and they send me on a run around for 2 weeks then it finally gets fixed sweet but here we are a month later and there xxxx work let's go my forks are leaking again I hate to to be a dick but this dealer does not care about it's customers after the sale

Service department rarely answers the phone...Poor service - UPH

Brought our commercial van in for a warranty repair. The day we left it for them to determine the problem I tried to call to ask them a question. They did not answer the phone after 5 different attempts. Finally I had someone paged and got an answer. I had to call over a week later to find out if the parts they needed were in to schedule the repair. They told me they were (no phone call?) and gave me an appointment 3 working days later. Our employee dropped off the van on his way to the job the morning the work was scheduled. At the end of the day we did not hear back from them. I attempted to call 3 times with no answer. Finally I had to send a guy down there in person. They told him they were too busy to do the work, could we leave it? This is a vehicle we need to perform our work. They don't seem to have any consideration for that. They never even bothered to call to let us know. I will not use this dealership's service department again.

Atamian VW & Honda consistently delivers excellent... - gfindon

Atamian VW & Honda consistently delivers excellent service and results. They get to know their customers, anticipate their needs, and fulfill expectations. Jason Polk in particular is a strong technician and writer and has help keep my '01 GTI on the road for high-performance driving events. Thanks Atamian!

Service dept is very considerate and efficient with me.... - Suzettefmakar

Service dept is very considerate and efficient with me. Very kind people . Know their product well. Matt Sartiini/ Carlos Castaneda... so very appreciated!’ Suzette Makar