1,193 Massachusetts SRT Service Centers

great experiance - dwjohnradio

took care of the issue right away.. and fixed right away.. no complaints just a great service friendly people and a great sales staff as well.

Today had our 1st service since we bought it a year ago. - David Munger

Today had our 1st service since we bought it a year ago. $122.00 worth of service but it didn't cost us a thing.The service advisor Mark told us during the work about the 1st 2 services being free when we bought it. I forgot about that. Service advisor Mark was a fine employee and very easy to deal with. 10 stars for the whole dealership.

After my previous review, I would like to thank bertera... - Phil Lanouette

After my previous review, I would like to thank bertera and Dave Flag for coming through with the repairs. I would recommend this service department and dealership.

HORRIBLE service! - MPestana

Scheduled and appointment for service. I was told 2-3 days. It took 16. Not even a apology just attitude. Lied to through the entire process. I was told I should have had it serviced where I bought it if I didn't like it. Wow.

This review is for the whole service department team... - Jophel Luis

This review is for the whole service department team starting from JEREMY REDMOND, BRITTANY HAILE, BRENDA, and SCOTTIE. I’ve been into a lot of Subaru service department from NY and MA and i have experienced the worst customer service from there but BERTERA SUBARU SERVICE DEPT is very different. They have, by far, the best customer service and I brought my car a couple of times already for repairs and every time i bring my car in, i always get my car back in perfect condition. BRITTANY has been my service consultant every time i go there and she has been very helpful. SCOTTIE has been picking me up and dropping me off wherever i need to go and he has been outstanding in that category. Overall, i would give the whole service department team 10/10 stars if i can. Thank you!

Neil at the service entrance and Brandi Fitzgerald - jv02169

Neil at the service entrance and Brandi Fitzgerald Service Advisor are excellent at customer service. They are the BEST and I will recommend them to my family and friends. Thank you for your great service.

Thank goodness for Erik! - NMallen

From the moment I spoke with Erik, I knew I was in good hands. A tow truck company severely damaged my car during a routine tow and I was referred to Bezema from the dealership. I spoke with Erik and explained the situation. Once I gave the go-ahead to fix the car, he and his staff worked to ensure they met the timeline they promised me. I was so relieved when I picked up my car and it looked absolutely perfect! Not only did they fix and clean the outside of my car but they also professionally detailed it. My husband and I are so pleased with the service and we will be going back to Erik and his shop for all of our automotive needs going forward. Thank you, Erik!! Nicole & Michael

Awesome Service The Andover staff at Bill Deluca - Jake

Awesome Service The Andover staff at Bill Deluca Chev-Cad Is great keep it up

Brought my x5 in for diagnosis on over heat decided to go - gabriellesherman

Brought my x5 in for diagnosis on over heat decided to go with their service. Paid $1,800. The next day after receiving my car back not even 24 hours, the belt in the engine blew apart and damaged the some of the engine, now they want almost $6,000 to fix something they damaged. I have a handicapped child and this is my only car , they now want their loaner back because I can't afford the $6,000 right now and shouldn't have to pay!! Not good.

Almost 15 days of excuses, lies, and zero - jz886

Almost 15 days of excuses, lies, and zero accountability Dropped my car off July 2nd for a broken A/C and you would think a premium dealership would be able to diagnose and fix something like that in a timely manner but nope. By July 3, they ran a vacuum, dye, and UV test and still could not find the leak. they "refilled" it and admitted refrigerant was already low again, meaning it was leaking somewhere. Then I was told they were down technicians and could not do any more work that day mind you this was at 1pm they quit on the vehicle for the day. Fast forward to July 8th, 5 days later, they finally figured out it was the compressor. If they hadn't been lazy and quit on the vehicle maybe they would have found that out sooner. Took 6 days just to figure out what the issue was. I was told parts were coming July 9th and that they'd do "their best" to finish it that day. Shocker parts did not arrive. July 10th? Nothing. July 11th? still nothing. Finally, parts landed 7/16/25 and the car was finished today.. 15 days later. No updates unless I hounded them. No loaner. No offer to get me into a rental car until almost a week later. Not a single ounce of accountability and no real apology. And the best part Nate, the service rep acted like I was the issue the entire time, sarcastic, lazy, and unwilling to get me updates every time I texted, called. When I picked up my vehicle he looked like he could not wait to get me out of the door. No real greeting, no sorry for the delay, just terrible customer service and thanks to that I will never return here unless something changes. This place needs a serious reset. If BMW corporate or the owners of the dealership could see how their customers are being treated and saw the lack of communication, they would be embarrassed. Unless management steps in and retrains their staff (which it did not seem like they cared about the situation) I will never step foot in that dealership ever again.

Thank you Bob pion for servicing my car! - Drosike

Thank you Bob pion for servicing my car! It was quick and my service advisor Kyle small was very informative and easy to talk to. I will be back again.