1,193 Massachusetts SRT Service Centers

The service department is straight up unprofessional. - Jme_f

The service department is straight up unprofessional. Never ordered the part after the initial inspection. I followed up with multiple phone calls to schedule the truck to be repaired and to see if the part came in. Left my name and contact number and still they did not return my phone call. No respect for other peoples time, they could not make a 1 minute phone call to the warranty company to close the claim out because they never provided service to the vehicle. Mitch is straight up rude even hung up the phone in a middle a phone conversation because I expressed how displeased I was with their service. Also they wanted to charge me more than the warranty deductible. Took my truck to another dealer got the part in 24 hours. Stay away!!!!!!!!

they what we asked of them with no problems coolant - russ_13

they what we asked of them with no problems coolant exchange and the works package

Genesis of Framingham completely failed me. - jsongkyoon

Genesis of Framingham completely failed me. Waited a week for a valet pickup, rearranged my life -- then got a last-minute call telling me to drive myself. No apology, no respect. Then spent over a month fighting for answers, only to be told "staffing shortage" like that excuses everything. No accountability. Worst customer service I've ever experienced. Genesis calls this "luxury"? Laughable.am