1,193 Massachusetts Toyota/1000 Service Centers

I have been taking my IS250 to Lexus of Watertown for a... - ladamek

I have been taking my IS250 to Lexus of Watertown for a while and then I switched just for minor tune up to Ishkan's Bazarian Motors thanks to my friend's recommendation, who is a car enthusiast. Since then, I never took my car to Lexus of Watertown again. Now, I pay between 50 to 70 percent less than I was paying at my dealership and get the same (or even better) service - the only thing I miss is the nice coffee machine and leather seats:) I love my experience at this little shop - first, I knew I am not being screwed, second, I was getting superb service and third, my service finally got more personal. Ishkan is really friendly, trying to always help out anyway possible. Once, I had two flat tires after going over a huge stone on I-85 north at night and just towed my car to his place and left him voice-mail on his phone that night. I knew my car was all set, hassles free - and yes it was! He called me the next day and found really good replacements for the tires. I could never get this kind of service from my Lexus dealership. Although, I moved from Waltham to Wellesley, I still go to service my car here. I LOVE THIS PLACE!

great experiance - dwjohnradio

took care of the issue right away.. and fixed right away.. no complaints just a great service friendly people and a great sales staff as well.

Today had our 1st service since we bought it a year ago. - David Munger

Today had our 1st service since we bought it a year ago. $122.00 worth of service but it didn't cost us a thing.The service advisor Mark told us during the work about the 1st 2 services being free when we bought it. I forgot about that. Service advisor Mark was a fine employee and very easy to deal with. 10 stars for the whole dealership.

After my previous review, I would like to thank bertera... - Phil Lanouette

After my previous review, I would like to thank bertera and Dave Flag for coming through with the repairs. I would recommend this service department and dealership.

HORRIBLE service! - MPestana

Scheduled and appointment for service. I was told 2-3 days. It took 16. Not even a apology just attitude. Lied to through the entire process. I was told I should have had it serviced where I bought it if I didn't like it. Wow.

This review is for the whole service department team... - Jophel Luis

This review is for the whole service department team starting from JEREMY REDMOND, BRITTANY HAILE, BRENDA, and SCOTTIE. I’ve been into a lot of Subaru service department from NY and MA and i have experienced the worst customer service from there but BERTERA SUBARU SERVICE DEPT is very different. They have, by far, the best customer service and I brought my car a couple of times already for repairs and every time i bring my car in, i always get my car back in perfect condition. BRITTANY has been my service consultant every time i go there and she has been very helpful. SCOTTIE has been picking me up and dropping me off wherever i need to go and he has been outstanding in that category. Overall, i would give the whole service department team 10/10 stars if i can. Thank you!

Neil at the service entrance and Brandi Fitzgerald - jv02169

Neil at the service entrance and Brandi Fitzgerald Service Advisor are excellent at customer service. They are the BEST and I will recommend them to my family and friends. Thank you for your great service.

Thank goodness for Erik! - NMallen

From the moment I spoke with Erik, I knew I was in good hands. A tow truck company severely damaged my car during a routine tow and I was referred to Bezema from the dealership. I spoke with Erik and explained the situation. Once I gave the go-ahead to fix the car, he and his staff worked to ensure they met the timeline they promised me. I was so relieved when I picked up my car and it looked absolutely perfect! Not only did they fix and clean the outside of my car but they also professionally detailed it. My husband and I are so pleased with the service and we will be going back to Erik and his shop for all of our automotive needs going forward. Thank you, Erik!! Nicole & Michael

Awesome Service The Andover staff at Bill Deluca - Jake

Awesome Service The Andover staff at Bill Deluca Chev-Cad Is great keep it up

Brought my x5 in for diagnosis on over heat decided to go - gabriellesherman

Brought my x5 in for diagnosis on over heat decided to go with their service. Paid $1,800. The next day after receiving my car back not even 24 hours, the belt in the engine blew apart and damaged the some of the engine, now they want almost $6,000 to fix something they damaged. I have a handicapped child and this is my only car , they now want their loaner back because I can't afford the $6,000 right now and shouldn't have to pay!! Not good.