866 Massachusetts Used Car Service Centers

I am very satisfied with the quality of service that was... - eramirez5776

I am very satisfied with the quality of service that was provided to me. I would recommend Direct auto mall to any of my friends and I would like to thank Ludymylla for the excellent customer service. Thank you.

Failed starter - Cb

I have been a customer at Baker Cadillac for years and while I have appreciated the good quality service, loaner car and fair prices, last Friday evening Baker Cadillac was at its best! I left work in the evening only to find my car would not start. I called Baker around 4.40pm and by 5pm they had sent someone to jump start me and when that failed they gave me a loaner at that late hour and fixed my starter by 12pm on Saturday! Thank you Tom and Andy! :)

Best service very professional pleasure to do business - Jks

Best service very professional pleasure to do business with always keeps you informed while your service is being performed

Service worked with me for what my car needed and what - MABPSYCHMD

Service worked with me for what my car needed and what could wait. Top notch service.

On 1/3/08, my ‘05 VW Passat had a burning smell and began... - sherri_m

On 1/3/08, my ‘05 VW Passat had a burning smell and began to smoke from the rear. I had it towed to Barry VW. Service Manager Carl Evans had me sign a form to have the car diagnosed and arranged a courtesy ride to Enterprise car rental. The next day, Carl called with the results of the diagnosis: $1700 and 4-5 days, as the car needed “a new turbo line and turbo charger,” coming to $970 in parts and $670 in labor. I asked him to be more specific about the parts, to break it down by item. He said the $970 included the turbo line, charger and any necessary gaskets. I requested a written estimate. He said it’s not written down; he could just tell me over the phone. I said I wanted to stop by and pick up a written estimate; he said they don’t write them down. A $1700 repair, plus accruing rental car costs, put me in a financial crisis. I called Carl and asked if Barry would do any financing or payment arrangements for a repair that costly. He said no, but to try VW credit. I applied online at VWcredit.com in an attempt to get enough money to cover the repair bill. I considered not fixing the car and trading it in at the dealership there for an older car for my daughter in college. I asked friends and family for help. I sweated it out. Meanwhile, I had the car towed to another garage for a second opinion. As I paid the $100 diagnosis charge at Barry to get the key back, Carl told me again, “It needs a new turbo. Let me know if you decide to get it fixed.” The second opinion at Village Garage was radically different, resulting in a $147, hour-long repair. The diagnosis was a plugged breather screen. The mechanic cleared the screen and replaced the air filter and the problem was solved. This was nearly $1600 less than the repairs needed as stated by Barry VW. As a result of Barry’s fraudulent diagnosis, I incurred over $500 in car rental expenses, missed two days of work, tried to secure a credit line to cover the high repair cost, and had a week of extreme duress handling all this. When presented with the opportunity to take responsibility for the situation and make it right, Barry’s “powers that be” would consent to only one thing: refunding the $100 diagnosis fee.

I have been taking my IS250 to Lexus of Watertown for a... - ladamek

I have been taking my IS250 to Lexus of Watertown for a while and then I switched just for minor tune up to Ishkan's Bazarian Motors thanks to my friend's recommendation, who is a car enthusiast. Since then, I never took my car to Lexus of Watertown again. Now, I pay between 50 to 70 percent less than I was paying at my dealership and get the same (or even better) service - the only thing I miss is the nice coffee machine and leather seats:) I love my experience at this little shop - first, I knew I am not being screwed, second, I was getting superb service and third, my service finally got more personal. Ishkan is really friendly, trying to always help out anyway possible. Once, I had two flat tires after going over a huge stone on I-85 north at night and just towed my car to his place and left him voice-mail on his phone that night. I knew my car was all set, hassles free - and yes it was! He called me the next day and found really good replacements for the tires. I could never get this kind of service from my Lexus dealership. Although, I moved from Waltham to Wellesley, I still go to service my car here. I LOVE THIS PLACE!

David Englishman is the worse Service Manager ever! - Olivia J

David Englishman is the worse Service Manager ever! Took my car in for a flat tire and he calls me stating that I need a new exhaust, brakes, and rotors. When I questioned the need for the extra work he became extremely defensive and verbally aggressive. Come to find out it wasn't even my car that he was referencing, there was a "mix up with paperwork." Luckily, the Service Director,Shawn Murphy, was able to redirect him and save me from having to pay an addition $601.61. Shame on you David Englishman who couldn't even apologize to my face when I came to pick up my car! ( That didn't need new brakes, exhaust, or rotors!)