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Ira Toyota/Scion of Danvers - Danvers, MA

On 11/21/2009 6:16:57 PM malagrifa wrote:
Went into the dealer after calling on the phone and talking to the internet sales department. The internet sales department was very friendly and nice. Came in with a possible trade-in (mazda 3 wagon) and buying a tacoma. The sales manager Louis Rylant is the best sales manager in the business. No pressure, very courteous and honest. I cant say enough good about Louis. The F&I manager was very good and efficient, no problem at all. The salesman Gezehagne was very condescending, and at times rude. We talked about the trade in, his comment was "its a mazda, you cant get anything for this car" implying that my 2009 mazda 3 wagon was a piece of crap. He said toyotas bring in good money but mazda dont. He is DEAD WRONG. I looked up NADA, kelly blue book, and edmunds and their is no difference in resale between the matrix and mazda 3 wagon. We left the dealership because there is no way I was going to accept the trade in value they gave me. I understand cars dont trade in with great numbers, but dont try to BS me.

A month later I sold my car ($4300 dollars more than they offered for a trade) and went back to talk to Louis. Once again, he was great. He passed me on to Gezehagne. Talked to the F&I manager and she asked Gezehagne to fax the paperwork to my insurance company. I pre-called my insurance company to get the fax number and let them know they were going to fax the paperwork. 45 minutes later I was finally able to track down Gezehagne to ask about the paperwork. The insurance company never got it and I didnt want to wait and wait and wait. He assured me that the paperwork was sent. I asked to see the fax receipt. He brought it to me and quickly, rudely,and condescendenly told me "here, I sent it, what do you want me to do, its in the insurance companies hands, it takes time." Then he went off and came back to tell me that the line was busy that is why it wasnt sent. I guess he lied to me about faxing it the first time. I was able to wrestle the form out of his hand to look at it to find out that he was faxing it to area code 868 instead of 888. I brought it to his attention, he grabbed the form and went off to fax it to the right number. No sorry, no nothing. At this point almost 3 hours had past since I got to the dealer. Within 15 minutes, the insurance company faxed the form back to the dealer. Now comes the 1 1/2 hour wait to clean the car and get a sticker on it. Why they couldnt have been doing this before, I have no idea. He tried to tell me that I would have to come back tomorrow to get the sticker on the car. I told him not to wash it, just put a sticker on it, I didnt want to go back and wait another few hours for that. He rudely told me "If you dont want to come back, get the sticker somewhere else." I demanded to get the sticker on the car, and it happened (thank god).

I spent 4 1/2 hours there to buy this car. That is a record in my 47 years of life buying a car. There was absolutely no efficiency at all. If you buy at this dealer, you better have at least half a day to give them, because nothing happens quick. I suggest, while the paperwork is being done, get the car in to get washed and stickered. I am sure with minimal coordination, things could be done quicker.

Ira Toyota/Scion of Danvers - Danvers, MA

On 11/21/2009 2:01:24 PM millwood1 wrote:
Gezehagne was very helpful and assisted us with deciding between our options. He made us feel welcomed at the dealership. We test drove a couple different cars and Gezehagne was very versed in the differences between the vehicles. We drove off the lot the same day with a certified pre-owned Avalon. It was difficult to understand the extended warrant plan and we did feel that we would have liked more time to understand the value of the "road hazard tire coverage" and the "car care service plan". This had nothing to do with the salesperson. The cost of the plans should be presented as a lump sum and not rolled into the monthly payment. However all of these plans can be canceled with full refunds up to sixty days from purchase. So if your not certain I think you should get them and then reevaluate.