Worst experience I've ever had - mwoodss
Ever since I bought this bike in JUNE it has been nothing but a headache for me...my bike ended up having a recall that was released the day after I bought the bike so they refused to release my bike to me, which is illegal since I was already the legal owner of the bike. I had to go to Honda Corp to get them involved and it still took a month for my bike to be released to me. When I finally got to pick it up in August they didn't even give it to me with a full tank of gas, the gas was almost at 1/4 of a tank. I just recently brought it in for the 600mile service hoping for a better experience and was let down yet again. I had emailed my sales rep to set up the appointment and 1.5 weeks later still received no response. I ended up just bringing the bike in on a Thursday and told them that I wanted he GM to call me the next day. I didn't hear from anyone and ended up calling myself the following Tuesday only to be talked to like I was an idiot and an inconvient event for checking on my bike. I was told the GM was not there and would get back to me and was transferred to the service manager who was even worse. He told me that my service was done but he wasn't giving me my bike back because the recall parts were still 2 weeks out. I again told him that he didn't have the right to do that to which he responded "do you even understand what a recall is." I explained to him that I work at a car dealership so I'm very fimiliar with recalls and I also understand my rights and laws as a motorcycle owner. He told me "if you think you're so much better than a recall then come get your bike." The GM finally called me on Thursday (now a week after I initially dropped off the bike) and I told him that I was not only not paying for the first service since they kept telling me they would take care of the inconvience of the initial pick up of the bike but that I would not be returning there. I also explained to him that I did not drop my bike off for the recall and therefore he has no legal right to hold my bike, which he told me he does and he wasn't releasing it back. A week after that I finally received a call that the bike was finished. I went to pick it up and the service manager was even more rude in person. I went to start the bike and he looked at me and goes "don't you think it's a little too cold for you to be riding." I have never been more frustrated with a company and their customer service as I have been with parkway cycles. There customer service is awful, they make excuses for everything and they are incredibly rude. This was my first bike purchase and it was by far the worst experience I've ever had. I will not only not be bringing my bike back for service, but I will also not be returning to upgrade my bike in the spring. I would NEVER recommend this place to anyone. I wish you could give a negative rating for them.