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Suburban Chevrolet Cadillac - Ann Arbor, MI

On 11/20/2009 9:54:41 AM Eric Kamen wrote:
My experience with this dealer began when our two vehicles required body repair. I think it was Mike Butler (from Suburban of Troy) told us to check out Suburban Ann Arbor (our kid's went to gymnastics together). Both mine and my wife's car needed work and I made an appointment for repairs and ventured out to Ann Arbor. The entire body repair team went above and beyond to make sure our vehicles were fixed very economically, perfectly and quickly. They made sure we had a loaner as this was not covered under insurance and coming out of pocket. I informed them that I would definitely return to buy a vehicle. The body shop had Rachel Beck contact me. Rachel worked around my schedule and would send me vehicles to preview online. This went on for almost two months. When I was able to narrow down my search Rachel invited out to test drive a few vehicles. I had driven over my Jeep (my lease from another dealership), and figured I would have a decision made in about a week. We passed by a Blue Malibu on the way to a White Malibu to test drive. I stopped her and asked for the keys to the Blue one - I knew that would be the vehicle. Fast and efficient - I test drove the vehicle for about ten minutes. Two hours later, my lease was returned and I was on my way in my new (used) car. A week later I received some awesome cookies in the mail from Rachel - a great way to sweeten the deal I already had. I will definitely return to Suburban again for my next vehicle.

Delta Subaru - Grand Rapids, MI

On 11/15/2009 3:39:40 PM Jared Salinger wrote:
We were treated as intelligent and informed consumers by intelligent and graceful people. The test drive experience was simple, and the sales experience was easy and dignified; in fact, we enjoyed it! After looking for a new vehicle for many weeks, we found the Subaru experience to be the best of all.