Unsafe, Dishonest, and Unprofessional – Avoid This - glenns
Unsafe, Dishonest, and Unprofessional – Avoid This Dealership at All Costs
On July 14, 2025, I brought my car to this dealership for an oil change, tire rotation, and multi-point inspection. The inspection report I received stated that my brakes, rotors, and drums were “checked and okay,” with my front brake pads listed at a depth of 9 and my rear pads at 6.
Exactly two weeks later, I had to bring my car back because my brakes were making loud, scraping noises. I was then told my front brake pads and rotors were worn metal-to-metal and had to be completely replaced. Somehow, my front brake pads supposedly went from a depth of 9 to 0 in just 14 days—something that is not realistic unless they were never inspected in the first place.
When I questioned the service advisor, I was told that “lube technicians” don’t check brakes if a tire rotation isn’t performed. I had to remind her that I did have a tire rotation during my last visit. She then changed her explanation, saying these “lube technicians” are not certified to do physical brake inspections and only look at the outer brake pads—not the inner ones. This directly contradicts the inspection report I was given, which would lead any reasonable person to believe a proper inspection had been performed. If what I was told is true, then my inspection report was falsified, which is not just sloppy work—it’s dangerous negligence. They knowingly gave me a document stating that critical safety components on my vehicle were fine when in reality, they weren’t even properly inspected. I trusted that my car was safe to drive with my two children inside. The truth? We were driving around for two weeks in a vehicle that could have had catastrophic brake failure at any moment. If that had happened, the outcome could have been tragic. We could have been seriously injured or killed, all because this dealership chose to mislead me about my car’s condition.
I choose a dealership over cheaper service centers specifically because I believe I’m paying for quality work by certified, competent professionals who will keep my family safe. Instead, this dealership is putting customers’ lives at risk by letting uncertified workers handle inspections and by giving false safety assurances.
To make matters worse, neither I nor my father (who has called multiple times) have received a return call from the service manager—despite leaving multiple messages. My father even reached out to the GM, but still—silence. This isn’t just bad customer service—it’s complete disregard for accountability. I am a return service customer here, and this brake replacement alone cost me over $1,400. The very least they could do is acknowledge the situation and own up to their mistakes.
This entire experience has left me with zero trust in this dealership. My car was purchased new in 2022 and has fewer than 50,000 miles. Yet somehow, my brakes were allowed to wear down to a dangerous point immediately after being declared “okay.” This is unacceptable, unsafe, and unethical.
Now, I am left wondering: if they can falsify an inspection on something as critical as brakes, what else are they willing to misrepresent? Every future visit would leave me questioning whether my car is truly safe for me and my children. That trust is gone forever, and so is my business.
I will never return to this dealership, and I strongly urge others to think twice before trusting them with your vehicle. Safety should never be optional, yet this dealership treats it as an afterthought.
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