1,437 Michigan Ford/1000 Service Centers

Total scam. - nicholsonsugs

Total scam. Tried to say my car was in an accident and I needed to pay 1100.00 fpr a new star. No accidents and the star is undamaged.

Dropped off vehicle for diag. - viganvllasaliu11

Dropped off vehicle for diag. The amount to fix the vehicle was outrages I declined, paid for diag fee 2 weeks after I paid the diag fee Greg betten the owner towed my vehicle away

I watched employees watching me as I got out of my car.... - bjbrooks

I watched employees watching me as I got out of my car. When I entered, all heads went down. I made eye contact with one person who looked away and picked up his phone. I asked him anyway where the parts department was located. When I got there, a sullen cashier pointed me to the next window. The woman at that window paged someone who went to get my participant. I waited . . . and waited . . . and waited. The woman sitting there finished her work, packed it up, and told me to have a good day. I asked her if she would see what was keeping the person who went to get my participant. I waited . . . and waited . . . and waited . . . and left. How rude and unprofessional these people are. I am happy about one thing, though: They reminded me that I should have heeded the negative online comments about Bill Cook Audi.

Dustin Harrison has gone out of his way on several - Cat

Dustin Harrison has gone out of his way on several occasions to make sure that my service repairs are made quickly and properly. I highly recommend him.

Firstly, I've been coming to this dealer for over 15 - rajerg723

Firstly, I've been coming to this dealer for over 15 years, and never had a problem... Until NOW. This maybe due to ownership change and lower standard of work. Do NOT go to this dealership if you care about your paint! Took the car to the body shop for an insurance job. They installed the hood well, but their detailing/car wash team put scratches in my paint. The dealer told me to come back and they'll 'buff out' the scratches, only to add more holograms and marks. The manager Kenny Tran then assured me that come back and they'll fix the holograms and scratches. I wait a week and called them only to find out the car was already done. When I got the car back and checked the paint under sunlight, more deep scratches and holograms all over the car. The detailer didn't even wash the car before detailing it, adding more swirls from the dirt and bugs on the car. I was afraid this was going to happen and said let me just take the car to my detailer, and they can send me a reimbursement. Now my car has scratches all over. DO NOT take your car here if you care about the paint, they WILL scratch your paint. Shame that this dealer's quality went downhill after changed ownership. Would NOT recommend.

Service Department Rocks - HppyWmn

The BMW Service Team has always done a great job for me.....a happy driver since 2004. The service team continues to provided efficient and personalized service.

Service vehicle - fmorey

Excellent service have been dealing with Bob Mathers Ford for many years and have purchased 4 vehicles! Friendly staff and service is top notch. Very happy!!

we showed up at lunch time with the engine light on. Most... - steve

we showed up at lunch time with the engine light on. Most of the service dept. was at lunch so a salesman named John Quierr helped us . They did a computer check and showed a part was bad and they had the part. They put it in and we were off to our granddaughters house to get her. This was all with a one half hour. THANK YOU Bookwalter's team.