1,437 Michigan Ford/1000 Service Centers

I I bought a used Cadillac XT4 in February, The - mkass

I I bought a used Cadillac XT4 in February, The dealership texted me a service reminder with two different packages for services offered. I made an appt online and selected one of the service packages offered on their website. When I arrived at the dealership for the appt. Randy gave me a list of things that were needed according to the mileage on the car and it was over $800. I told him I was only interested in the package I selected on the website. he said he had never heard of that, so I showed him on my phone that you can log into the website and make an appointment online and select the package. He would not acknowledge what i showed him, they would not service my car for the package price online. I spoke to Jared the service manager and he said that pricing was “not reality”. I explained to him that it is on the friendly cadillac website. He would not honor the package price that’s listed online. I wasted my time making an appt and going there Terrible customer service. He told me general motors does these offers and doesn’t tell the dealership. Not sure why he would want to offer that information to customers as it sounds unprofessional. I’ve bought 5 cars over the years from this dealership. I will take my business to Serra from now on.

Brought my 2018 Honda CRV for recall work and oil change - kcwylin@gmail.com

Brought my 2018 Honda CRV for recall work and oil change on Monday 3/17/25. Was told on 3/18 that it was ready for pick up. Agreement was made to pick it up on Wednesday, 3/19. On arrival, they were unable to locate my vehicle or keys for about 20 minutes. I asked, You lost my vehicle? The answer, No, we just can't find it. When it was located, I was shocked and disgusted to find the inside totally trashed. Driver's side: muddy. Front passenger had items normally kept in the rear. Back seat also trashed. On arrival home, it took me over an hour to clean my vehicle. Makes me wonder if the work I took it in for was actually done and why they felt the need to trash my vehicle.

Kevin was great. - SteveO

Kevin was great. Best Service manager on the planet. He always has taken care of all of my vehicles purchased through this dealership. Give this man a raise. Thanks as always for a great experience. Steve Kline

This is the 2nd time they had an excuse as to why the - bondo1954

This is the 2nd time they had an excuse as to why the work my 2016 Silverado was not done when scheduled. Fist time they kept it 2 days before even working on it. Excuse was 2 techs were on vacation. Appointment for this was made by them when they knew they would be short staffed. This time supposedly the tech that was going to repair a non working winshild washer pump when home sick. In all fairness they did get my oil changed and winshild wipers replaced. The worst part is I had to call them after 3 and a half hours to find out what was going on.

Took Buick in for Wheel bearing replacement (covered... - V14

Took Buick in for Wheel bearing replacement (covered under warranty) the grease xxxxxx put wheel bearing on backwards. subsequently in the following spring heard a rubbing $257.50 later needed new brake rotors and pads because the heat shield put a groove in rotor and the pads were sub par quality. JV 8-15-11

Super helpful! - MHearth

Roger was a great help to me getting some warranty work done on my Fusion. The warranty had just expired and Roger contacted the Ford representative and was able to work out a deal with them where I only had to pay $200 instead of around $1500!! They were able to get right on my car and fix the problem. Thanks to Roger and the rest of the guys in the service department for helping me out!

Customer service is what makes the difference at this - Claudia M

Customer service is what makes the difference at this place. Flawless transactions, flawless service. They go the extra mile to help.