1,433 Michigan Ford/1000 Service Centers

Service dept & Donnie went above & beyond to find an - Cheryl

Service dept & Donnie went above & beyond to find an issue with my 2017 Jeep Renegade. (It wouldn’t start first thing in the morning but after awhile would start all day long) nothing in the memory bank. Service worked with *STAR* and found the right download & kept it a couple more days to make sure it started in the morning. Excellent service!!

Been a customer for 15 years recent service visit not up - Mays

Been a customer for 15 years recent service visit not up to their standard ended up with zero result. Only time I brought in a clean car and returned dirty.Seems like many of there best staff have left

They greeted me at the promised time, completed the - yeonseok.kim

They greeted me at the promised time, completed the repairs within the promised time, and gave me a detailed explanation.

Good Service for a change. - doorite

Everyone we came in contact with was helpful, polite, and seemed to like their job. Serra has done a good job with his personnel at the Cadillac/Audi Service Center. We purchased two new Cadillacs in a row from Dave Kring because of lousy service and lousy attitudes of the last Cadillac dealership in Traverse Ctiy.

Stopped in due to engine light coming on while I was - Sheryl

Stopped in due to engine light coming on while I was temporarily in town caring for sick family member. Melissa quickly checked the code and gave me information needed to feel safe driving home to the other side of the state. Also, Kyle at the quick lube was efficient and friendly, as well! Was extremely pleased with this dealership’s attentive customer service!

Friendly and knowledgeable staff. - ~HappyCustomer

I brought in my 2019 Ram because at random the cluster would so out while driving. When I arrived at the dealership, I was warmly greeted with a handshake and was treated as I was the only priority the advisor (Andy) had of the day. I was checked in and shown where the waiting area was. There was coffee, tea, cookies and water for refreshments and the waiting area was clean and quite. A short time later, Andy came to tell me that they needed to order a part for my truck and that if I would like, Chrysler would pay for a rental if I didn't want to drive my truck while waiting for the part. Once the part was in, it was promptly installed and I was notified that my vehicle was ready for pick up. Once I returned to pick it up, I was again warmly greeted and my truck was pulled around for me. I greatly appreciate the fantastic service and would recommend this service department to any and all who need their vehicles repaired. Thank You Bill Marsh!!!!

the dealer ship always takes great care of all our needs - matt

the dealer ship always takes great care of all our needs and goes above and beyond.

MIKE AND ALL THE TEAM WORK TOGETHER TO MAKE ME A VERY - b.w.jones

MIKE AND ALL THE TEAM WORK TOGETHER TO MAKE ME A VERY HAPPY AND SATIFIED CUSTOMER.

Melissa was awesome. - Farmergr59

Melissa was awesome. She kept in constant contact throughout. She seemed very diligent about getting our car done as quickly as possible. She was also very transparent about the time it would take. Melissa was also very polite and friendly every time I spoke with her.

Emergency Service - Oklahoma Donna

Due to a family emergency, I drove 900 miles to Michigan with my service light activated about half way to my destination. Since I typically comply rigidly to the service schedule, I was worried about driving further and immediately contacted Tim Portee, the Service Manager. He got me in quickly, did a terrific job of servicing the car and getting me where I needed to be in the meantime. I cannot express my gratitude for the stellar service and compassionate understanding of my circumstances. I don't live in Lansing, but if I did, I'd surely be a regular customer of Lexus of Lansing - a job extremely well done.

I had a good experience purchasing a Subaru for my - trixien51

I had a good experience purchasing a Subaru for my daughter from this dealership in the past. However, when my 3 mo old Outback(purchased elsewhere) refused to start in a spectacular display of blinking dash lights , bells and whistles, Subaru towed it to this, the closest dealership.I was immediately told it sounding like a dead battery. When I asked how that could happen in a new car, I was told that I must have left a door or the rear hatch ajar. I was later told that I left the dome light on, interesting that I've never touched the dome light and no one has ridden in the back seat. Also everyone enters and exits our home through tha attached garage and would have noted a light left on. Overall I felt like I was treated in a very condescending manner, "just another dumb old lady", and I still don't feel satisfied with the explanation given me; perhaps due to the manner in which it was given. When I had my Volvo serviced by the previous owners of this dealership, the service was more respectful. Generally a worker drove the repaired car to me instead of having the keys handed over and told that "the car's out back". I will look for an ongoing service relationship elsewhere.

We had an issue with our car (Lexus) as we were driving - odonnell9294

We had an issue with our car (Lexus) as we were driving to Traverse City late on a Friday afternoon. We spoke with Sam in Service and he was very helpful, telling us to bring our car in and they would take a look at it. When we got there, Kevin was the agent we worked with. He was very professional and within an hour the problem was fixed. Thanks for fixing a problem for total strangers on very short notice. Much appreciated.

Tom is fantastic. - FJBruiser

Tom is fantastic. He and Garth are my go-to for everything I need for my car. And my recent service was done very quickly. I was surprised and very grateful.

My car looked like new when I it was delivered back to - suekhi04

My car looked like new when I it was delivered back to me. It was amazing. I loved it. I had a short window to get it serviced and you made it happen. Thank you!

worse dealer ships for servicing your car, they can't do... - not happy with Sesi

worse dealer ships for servicing your car, they can't do it from the first time and you have to waste you time over and over. Simply go some were else and save your time and effort.

I have been purchasing cars from Sesi for over 30... - carolfullerkw

I have been purchasing cars from Sesi for over 30 years. Great dealership... I have never been disappointed. Service area is clean and people are very friendly

Great Service - Grace A Virzi

Employees are great!!! Very Respectful!!! They. get you in and out. If you have to wait they will let you know ahead of time and make arraignments to take you home if it will be a few hours. Always explains everything in detail. Really great employees to work with.

Awesome customer service - Diamon4000

I have had an annoying vibrating noise in the interior roof. With Brian Hankey’s determination to find it and get it fixed, the problem has now be resolved. Whenever I have had any type of problem or service, I always ask for Brian and his continuously comes through for me. It is a valuable asset to the company. I highly recommend him to anyone who has a need to have any type of service done on their car. Thank you, Brian, again for you fantastic service. Not only owning a Cadillac is awesome, so is having Brian there to help in every way when needed.