117 Michigan GMC Service Centers

Service - daze05

I had a left front wheel bearing changer a couple of weeks ago. If you go there for service look your vehicle over real good when you get it back. I did not now i have a banged up left front wheel. Now iam sure they wont do anything about it since i drove away. Beware!!!!!!!!

They worked with us. We were able to get an appointment... - mcmroost

They worked with us. We were able to get an appointment quickly. Fixed our brake issue in an expected time frame. Great experience. Thank you so much everyone!

Great Dealership with good reliable and timely service - Michiganman6938

Great Dealership with good reliable and timely service department. Looking forward soon to leasing my 4th GMC from Hart GMC because of the salesman “Ross Elliott” and the customer service! See you soon!

I had jim cuasley repair my 2000 seira. They replaced the... - 00seira

I had jim cuasley repair my 2000 seira. They replaced the quarter panel and axle. They had my t ruck for 3 weeks.2weeks too long.they also got paint drips on my grill and put the wrong decal on it. Im still waitin for the correct decal its been two weeks since still no return call.

This is the 2nd time they had an excuse as to why the - bondo1954

This is the 2nd time they had an excuse as to why the work my 2016 Silverado was not done when scheduled. Fist time they kept it 2 days before even working on it. Excuse was 2 techs were on vacation. Appointment for this was made by them when they knew they would be short staffed. This time supposedly the tech that was going to repair a non working winshild washer pump when home sick. In all fairness they did get my oil changed and winshild wipers replaced. The worst part is I had to call them after 3 and a half hours to find out what was going on.

Great customer service. Regina went above and beyond the... - h.trumain2

Great customer service. Regina went above and beyond the make this experience as comfortable as possible and made sure that we were informed throuhout the whole process.

I went in for an oil change and got more than I thought. - bpike969

I went in for an oil change and got more than I thought. Oil change, tire rotation and a car wash. Also while waiting in the lounge while being done I got some popcorn, awesome.

I enjoyed the hospitality and friendliness of my - Canalalake

I enjoyed the hospitality and friendliness of my representative. Made it comfortable and inviting to do service.

Great service experience. Took my Terrain in for warranty... - jhparrott

Great service experience. Took my Terrain in for warranty work and really appreciated the technician video of the multi-point inspection. Full transparency at its best. Great communication and efficient, COVID-safe processes, too.

The best customer Service - Miguel04

I was driving from Canton Mi to St.Joseph when my air conditioning had broke down, I was,able to Google the dealership location. When I arrived I was politely greeted by Ralf who reassured me that everthing will be taken care of and informed me that the overall time would not be long. In mind I was like great! What else can go wrong and nothing did. My car was fixed and looked over within 1 hour . I recived a follow up call within 2 hours to see how my air conditioning was working and a thank you card in my car. I have never been so impressed with the customer service, promptness, honesty and would highly recommend , Ralph who answered all my questions that I had abt my car and ect. And anyone who wants great service should go to Le Valley.

I would leave zero if I could. - wdemarest

I would leave zero if I could. $279.00 to change the oil in my truck $239.00 to change the fuel filter, and they never rotated the tires. The manager called and argued that they were rotated, I just drove from Kansas to Michigan and there was brake dust on every lug nut. Not one wheel was touched. How do I know if the oil or the fuel filter was changed? Horrible service! I will never go back.

The service department is awful. - lanavanhoe417

The service department is awful. We bought two different plans, one for the car and 1 for the truck. First, you make an appointment and still have to wait depending on how many drive in oil changes there are. We’ve had 2 problems that we “know” of. The program was for oil, tire rotation and 27 point inspection. That is a laugh. One time they said they wouldn’t/didn’t rotate tires because we needed at least 2 new tires. First, they should come find you, ask if you still wanted them rotated. They have no idea what our thoughts are on that. Next..on the truck they checked every box on their inspection form. Not even a week later, husband was checking out something in the area of the filter and surprised there was a squirrel nest, complete with nuts etc. Had to have been for quite some time. Took pictures and actually took it in and service MANAGER says he’s sorry.Has a lot of new guys and they must have missed it. That is our problem? We paid good money for the plan expecting good and COMPLETE service. Brought the car in for service. We were having a problem with it making a squealing noise and a clunking noisewhen turning l. Asked them to check it out. Pick it up, said all was good, again inspection report had all things checked. Take it home, next day squealing/clunking noise still there. You tube university here we come! First thing to check, steering fluid. Well guess what, barely a drop in there - 2 days after service was done. Then you start wondering what else did they miss. Get the opinion email to fill out saying they hoped we could give them all 5’s. In both these instances we could not. Reached out by e-mail, NO RESPONSE. Actually got a second one, replied again by email- no response. In March I sent another e-mail. Response THANK YOU!!! (not sure for what)) Will NEVER take our vehicles to this dealership. (GRAND HAVEN)