1,437 Michigan Honda/1000 Service Centers

Used battery in new car, what else is used? - Diane

Purchased a 2017 Fiat 500 Lounge in September 2016, recently have had issues with battery not working. Upon third incident with battery within a week checked date on battery which read 2013!!! Got battery replaced today, pointed out the date, they said NOTHING. No apology, no other offer, i.e., extending current warranty. Wondered what other items/parts were USED. Not a great feeling😖 Would NOT recommend dealership to anyone else!

No question the main reson I'll buy another Ferrari at... - glds

No question the main reson I'll buy another Ferrari at Cauley is because of the service department. These guys all treat you with courtesy and professionalism every time I come in.

Awful service department - Unhappy2016

If I could give zero stars I would. Worst service I have ever gotten in the automotive industry. We had our Mazda 3 towed in for engine problems for them to tell us the last people who did the oil change messed it up due to improper installation of the oil filter and the engine was shot. THEY did the last oil change and refused to do anything about it. We asked for the oil filter serial number (we suspect the old filter was put on instead of a new one) to prove it was from prior to the oil change done at their service department, and a few weeks later they called to tell us they did another oil change to see if it would help, never giving us the serial number or the part we asked for. From the other reviews on here I see I am not the first to have engine problems due to negligence of a proper oil change. Needing my car I was forced to pay for a new engine myself, but I will be taking this up with the attorney general.

Tim and Matt went out of their way to help resolve a... - 24198tom

Tim and Matt went out of their way to help resolve a problem I was having with my 2009 Buick Lucerne, They solved the problem after overnighting a part and I was very pleased. Great service and very enthusiastic.

Hi Terrance helped me get into a vehicle when nobody else - kane64947

Hi Terrance helped me get into a vehicle when nobody else could. He worked on it for me all day yesterday, came in today and got the car. He was very professional and understanding. I will let all my friends and family know to go to this location only for future business. Thanks Terrance