1,433 Michigan Honda/1000 Service Centers

I had an appointment to get my car serviced at 9AM Monday... - rmdeyoung45

I had an appointment to get my car serviced at 9AM Monday morning. they took my car in right away and in about twenty or thirty minutes came out and told me what the problem was and that they had the part to fix it. Told me that it would be about an hour and a half and asked if I planned to wait for it. I told them yes I would. At ten AM they came out with the keys and said That I was all set. I went to the window and paid my bill. After getting home and looking more closely at the bill I noticed that I was charged $287.92 for labor. Also on the bill it stated that their labor rate is $115.00 per hour. My car was in the service area for one hour give or take five minutes yet I was charged $287.92 for labor! That is two and a half times their stated rate of $115.00 per hour on the invoice. When I called and asked about it I was told that the "company" allowed X number of time for each procedure/part that they replace and that is how they come up with the labor amount no mater what the actual time is. It seems very deceptive to me that their labor rate is published on their invoice but then bill you from a different scale. Feeling a little "taken".

The service department was the BEST!!! They got our... - Debra

The service department was the BEST!!! They got our truck in and done over the weekend and got us back on the road on Monday. They knew we needed to get back on the road and they stepped up to help in a big way!! Thank you Jeff and Ed Koen Ford. We so appreciate your help!! Highly recommend Ed Koen Ford in Wayland Michigan!!!

top notch service. - adam

top notch service. I was treated excellent and the work was done efficiently. plus the dealership is beautiful it is a win win for me.

Do not go there! - Just another gu

Do not go there! Bad service dept and they really do not care about you as a customer!

The experience was extrem and Jc was really cool guy that... - Dantheman52

The experience was extrem and Jc was really cool guy that got me what i needed thanks for the extrem experience love my Hemi truck

service above and beyond - tgedit

Thanks Fairlane Ford for helping an out-of-state traveler get back on the road! My Ecosport overheated and began shutting off about half a mile from Fairlane Ford. Their service department found an issue with the coolant system and were able to replace a part and help me get safely on my way within a day of the incident. They were very friendly and professional, and I'm a satisfied customer. Highly recommend.