1,437 Michigan Infiniti/1000 Service Centers

I had an appointment to get my car serviced at 9AM Monday... - rmdeyoung45

I had an appointment to get my car serviced at 9AM Monday morning. they took my car in right away and in about twenty or thirty minutes came out and told me what the problem was and that they had the part to fix it. Told me that it would be about an hour and a half and asked if I planned to wait for it. I told them yes I would. At ten AM they came out with the keys and said That I was all set. I went to the window and paid my bill. After getting home and looking more closely at the bill I noticed that I was charged $287.92 for labor. Also on the bill it stated that their labor rate is $115.00 per hour. My car was in the service area for one hour give or take five minutes yet I was charged $287.92 for labor! That is two and a half times their stated rate of $115.00 per hour on the invoice. When I called and asked about it I was told that the "company" allowed X number of time for each procedure/part that they replace and that is how they come up with the labor amount no mater what the actual time is. It seems very deceptive to me that their labor rate is published on their invoice but then bill you from a different scale. Feeling a little "taken".

Bought my car from them and have always had it serviced - janetmacdonald

Bought my car from them and have always had it serviced by them. I will get my next car from them too.

The service department was the BEST!!! They got our... - Debra

The service department was the BEST!!! They got our truck in and done over the weekend and got us back on the road on Monday. They knew we needed to get back on the road and they stepped up to help in a big way!! Thank you Jeff and Ed Koen Ford. We so appreciate your help!! Highly recommend Ed Koen Ford in Wayland Michigan!!!

Do not go there! - Just another gu

Do not go there! Bad service dept and they really do not care about you as a customer!