1,437 Michigan Infiniti/1000 Service Centers

They found the problem with my truck. - paulterri1978

They found the problem with my truck. they fixed it great team. Thomas service rep very professional and polite.

The service dept employees were very profesional and took... - bassman

The service dept employees were very profesional and took the time to explain the issue and repair to me truck. I had been to several other shops in the area with the same problems. They repaired on my first visit here!!! I have been coming back to Fox Ford ever since. I have gotten great quality work and a very competitive price. Highly recomend this place!!!

They never call you back been waiting for two days now - Chase49623

Here we are back they don't call you back it's been two days now still nothing at first I thought were on the right track but no!!!!!

Ken is truly in the right position his interest to take - mab01281937

Ken is truly in the right position his interest to take care of my needs was above and beyond my expectations Thanks Ken Mel Brown

Excellent service. - lisawilliams8

Excellent service. They were in constant communication while my car was being serviced and went the extra mile to make sure my parts were covered under warranty.

I have yet to have a good service experience - Marquette Local

I purchased a car brand new from Fox and the purchasing experience was fantastic, that is where the good experience ended. Within the first 200 miles my brand new car had two solenoid issues back to back. Both times they didn't offer me a loaner car despite taking 3+ days to get my brand new car fixed, the second time I asked for a loaner car and the service adviser just shrugged and told me he didn't have any loaners available. Luckily I had family who knew someone in management who they complained to and he managed to find me something to drive even though it was a fresh trade-in that hadn't even been cleaned yet. Next came multiple regular service appointments as I had purchased a service contract along with the car. Every single time I had regular service I set an appointment ahead of time for early to mid morning and dropped my car off first thing when they opened. Every single time I went back mid to late afternoon and they told me they hadn't had a chance to work on it and were just starting, this of course meant I spent 45+ minutes in the waiting room despite the fact that my car was supposed to be worked on hours before I even arrived. All of this could be written off as them just being far too busy with bad time management but my last experience was the one that sealed the deal. At around 20,000 miles my car ended up needing the rear brake pads and rotors replaced. This is a known issue with Subarus manufactured around the time of mine as the brakes would regularly get stuck and wear down the rotors prematurely. They tried to charge me full price to replace the pads and rotors. I had to talk with the service adviser multiple times on the phone before they eventually "found" a Subaru service program for this known issue where the entire repair could be performed for a $100 deductible. How does a licensed Service center not know about this common issue and the replacement program offered by Subaru? With Fox being the only licensed Subaru service center in the area I honestly will never buy another Subaru. I don't feel any faith in the brand when I can't get it reliably serviced.

I'm so happy with the service at Fox Mazda. - jlrussell3

I'm so happy with the service at Fox Mazda. They take time to get it right; they take time to make sure you know what is wrong. I've never had better service from a dealership. It is like the service you get from Apple.

Appalling Customer Service - Anonymous

Appalling customer service. I waited 4 1/2 days just to get a diagnosis only to find out a day later that the diagnosis was wrong. Went to pick my car up it cost me $860 which included a $100 part I was never aware it needed. So, I walk out to get my car and its not put together, the back seat was taken off with wires hanging out and such. After making this issue known they never did anything to fix it and a manager never called me like I was told. All around awful customer service.

Fox Subaru again provided the most annoying experience. - kitchendesigner

Fox Subaru again provided the most annoying experience. Brought my car in to have the AC recharged. It turned out to be a four-hour fiasco. They tore out every filter in the car, told me I needed more than $2000 in "necessary" repairs. Their nasty methods of "upsell" are not appreciated and I will NEVER return to this dealership for service. In the future I will drive to either Muskegon or Kalamazoo for service. Subaru of America will be hearing from me. This dealership is in need of serious customer service training and Subaru Service training on how to listen to what the customer wants, not what THEY, the dealership, wants to do to increase their service sales. Avoid FOX Subaru and any cost!

I could not be more pleased with the service I received. - jeandave914

I could not be more pleased with the service I received. This is my 5th Outback and I would not want to drive any other type of vehicle. I am especially grateful to Mel (Melissa) Nowak for her exceptional kindness and professionalism at a time I most needed the help. My husband was in Hospice care at Beaumont Hospital Royal Oak and I needed service done on my vehicle. Mel arranged to have me dropped off and the vehicle delivered back to the hospital which allowed me to spend more time with David. She did this without me asking for any favors. She is a true asset to the Subaru Service Dept. and I consider her my friend.

This used to be a good dealership. - Tikigreg

This used to be a good dealership. I bought 2 GTIs from them. My last one I brought in for service for a check engine light august 2023. I was told they couldn’t look at my car for a month. This was my daily driver. I took it to an independent garage and had it back in less than a week I also had them document corrosion damage under the extended warranty. I never heard back and ended up taking it to another dealer. Ever since the owner was appointed a diplomat this dealership has gone downhill. The service department is rude and apparently they can’t keep technicians according the service rep I talked to.

Great Service. - kelliesa

Scheduled for front brake pads and rotors and they also found a leak in the transmission cooler line. They brought that to my attention and repaired it on the spot.

I always have a great experience at Fred Grande Ford. - 1tcorey

I always have a great experience at Fred Grande Ford. Whether it is with "my" salesman Cody or in the service department with Chip. I ordered a Maverick in 2022 and I was kept informed all along the way until I took delivery. I also get the same courtesy from the serbive department. The work is done on time and done very well.

Plain and Simple,...the Service Department cares. They... - David007kim

Plain and Simple,...the Service Department cares. They went as far as pulling up "ALL" records of recalls and even talked to Porsche of North America on my behalf to keep my costs as low as possible. Lastly, they are "ALWAYS" very informative about preventive maintenance on my vehicle along with being very patient with all inspections to be at times 99.9% accurate with the proper diagnosis and solution.