1,437 Michigan Infiniti/1000 Service Centers

No words can express how unsatisfied I have been with... - misutliffe

No words can express how unsatisfied I have been with multiple visits for service. The communication is very poor, I have paid for a number of costly repairs that did not solve the problems, and would hope to never return.

Horrible - Deloise 1

They dont even get half of a star!. I am soooooo upset with this place and I am more disappointed with the people that work there . I had my car towed in on Monday and had an appointment on Tuesday for a diag. I told the lady "my car has coolant in the spark plug holes I may have blown the head gasket....I just had a heater core flush I am not sure if that is what caused the problem". I had checked everything I could before the car got there there was NO knocking of the engine, bearings didnt lock, thick white smoke out of the tailpipe so we kind of ruled out possibility of an engine block crack, but more importantly we constantly checked the oil it was still just oil no foam mixture just oil. Again I had given this information to the lady and told her when I had to call and check on my car that I wanted to know if the head was cracked or the engine block. When I talked to her she said immediately said I needed a new engine and that she was looking up prices and that POSSIBLY the head was cracked or the engine block was cracked. Now isnt that what I already told the lady? She is telling me the exact same thing that I ALREADY told her. So after I told her I wanted to know if the engine block was cracked or the head and she said that she would call me back with more info BEFORE they closed. So like a child I waited by the phone for her call only to have to call her back and find out that everybody left because they were closed. This initiated my first call to John the manager. I had to leave him a voicemail pleading for him to call me back because I felt slighted and I wanted to know about my car. The next day Lexi calls me back and says she was returning my phone call for John the manager because he was in meetings and apologized for her unprofessionalism for not returning the phone call and proceeded to tell me the EXACT same thing she said the day before(which is what I ALREADY told her before the car was worked on) adding in I need a new engine again and being very persistent about it. I asked her things like is the head cracked or the engine block cracked .... why couldn't I replace or refurbish the head. She said based on her "mechanical experience" I needed a new or used engine and to get that information I wanted it would be a $500 job on top of the $200 diag fee. Also readers you remember earlier I told you that I had checked the oil she is now saying the oil was foamy and had coolant in it and I told her that I checked the oil and it wasn't like that before it got to them and I have 4 witnesses to prove that. I find all this ridiculous because I'm still yet to get a diagnosis and they are now holding my car HOSTAGE because I refuse to pay $200 for ABSOLUTELY nothing. They did not give me any information that I already didn't know and that I didn't already tell them. I left a message for the CEO and the person that keeps responding to these low rating reviews. I am scared they are going to sabotage my car because of the back and forth we have been doing especially after reading some of these reviews. I just want my car back and John the manager keeps telling me I cannot have it back until I pay the $200 for the nothing of service that I got and the disrespect from the crew. I wouldn't reccomend this place to my worst enemy i should have ready the reviews before I towed it in, but I thought my car would be safe here because they work on VW vs. taking it to a mechanic that mostly works on American cars. Someone let my betty jetta know I coming to get her and to hold on strong! I am sorry for giving these people permission to pop your hood and violate you by just staring at the engine and making stuff up about you because that is all they did!

Hello! - Willie Jew

Hello!!! My service person Corey Medy was very helpful and very nice and very friendly and I will come back again because he was Excellent. Peace Willie Jew

I purchased my 2015 Jeep Cherokee TrailHawk from Golling. - JohnR4130

I purchased my 2015 Jeep Cherokee TrailHawk from Golling. I have always received good follow up service. My recent service was last Monday. Myles did a great job scheduling and keeping me informed on timing to completion. Nice work. Thank you. JR

Sadly, the employees don't care about consumer... - bravoeco2go

Sadly, the employees don't care about consumer satisfaction or happiness. It is really sad when Graff's employees tell me that we care about my business, in fact the worst thing is when they see me leaving mad they laugh, This is very poor services and bad experienced in my life.

Excellent service for the last 7 years! - Jonknox132536

I've been taking my cars here for service for 7 years. I've also gotten three cars here and they have always been excellent. I trust them and they have always been fair and that means a lot to me. I don't take my car anywhere else if I can help it.

Mike Molloy is great to work with. - malindatherealtor

Mike Molloy is great to work with. He’s always pleasant to work with & goes above to make sure everything is the way it should be with my car. Gloria emailed me saying it’s time for service & I didn’t even have to make a call. The staff is great to work with.

They worked with us. We were able to get an appointment... - mcmroost

They worked with us. We were able to get an appointment quickly. Fixed our brake issue in an expected time frame. Great experience. Thank you so much everyone!

Very helpful staff and excellent customer service. - Drewwood

Very helpful staff and excellent customer service. I've owned 3 BMWs over the last 10 years and refuse to take them anywhere else for service.

Okay, I normally don't have any complaints at this - CJG

Okay, I normally don't have any complaints at this dealership, but seriously, xxx! The General Manger just called a meeting with all the service staff while there is a waiting room of people waiting for their vehicles being serviced! 🤬🤬🤬🤬 I should add that Tracy and the service staff here are awesome and the reason I utilize this dealership for service. It's the manager who needs a lesson in customer service. The service staff gets five out of five stars.