1,434 Michigan Rivian/1000 Service Centers

I had my Mercedes serviced here for years and bought my - JMsax

I had my Mercedes serviced here for years and bought my new Mazda here. It's a pretty fair place with some straight shooters that worked there. The lady that was my salesperson was awesome. I can't remember her name but she was a bit older.

Same DTC, same story, no repairs.. - Disgruntled Owner

I'm seeing a P0128 DTC for thermostat recurring. After each visit to Thayer for service, they do nothing more than clear the DTC and tell me to return if the check engine light comes back on. How many time do I need to go to the dealer before they actually fix the problem? After 3 visits I'm still driving a car with the CEL illuminated!

I have been a loyal customer with LaFontaine since 1977, - tjterns

I have been a loyal customer with LaFontaine since 1977, and all through the years they have been consistent with their sales, but especially with their service. Harpeet Singh is a wonderful service manager who treats every customer with great respect and integrity, along with John Law, are the best. I always feel like I can drive in and be taken care of.

There are two ways a dealership can impress me. The... - Carsten

There are two ways a dealership can impress me. The first is to 'get everything right', and the second is to 'make everything right'. My first experience with the LaFontaine Volkswagen service department was the latter. After some initial issues with the service department, I'm happy to say that they went out of their way to make things right for me. Bravo to Jason and the team.

Excellent Sales and Service - boblo

I purchased a 2016 Jetta from Ralph Thayer Volkswagen in January. The sales guy, Jamall Johnson, was easy to work with and not pushy whatsoever. He showed me the cars I wanted to see and answered all my questions. He stood in the freezing weather without complaint and allowed me to test drive multiple cars by myself for as long as I wanted. When it came down to pricing, they were very flexible and I'm happy I made the purchase. This is the second vehicle I purchased from Ralph Thayer and both experiences were phenomenal. Yesterday I brought my car to Ralph Thayer for the 10k maintenance (oil and tire rotation). I dropped off the car at the service door, signed some papers, and waited in the waiting room. Soon after, Ken Bermen, the service dept guy, went out of his way to sit down with me in the waiting room to discuss the Jetta's maintenance schedule, ways of saving money on future work, etc. The man was honest and the information he shared was valuable. I've had my cars maintenanced by other shops, including Belle Tire, and none compare to the service provided by Ken. Having a car serviced by the dealer is not cheap, but overall I felt my oil change and tire rotation was affordable and I'll be returning to Ralph Thayer for my 20k maintenance. - Bob Hodges

great delearship! - marco.alcan

great delearship! Highly recommended it! Very professional and transparent, this delearship is really great I love it

they could not fix thr problems with my car. I have had... - TKirk

they could not fix thr problems with my car. I have had nothing but bad Service. I own a chrusler and I had to take it to a Ford dealership to get good service. (My car was still under warranty) lakeshore chrysler replaced my brakes...1 week later I had to pay to have them adjsuted they performed and alignment....my car still pulled and my steering wheel was off center. The performed and oil change and stripped the drain plug. They couldn't get me in a for a couple of days...so they say. I had to pay to have that fixed at Great lakes Ford. I would not recommend this srevice department. They are not good at all. Poeple thought Discovery Ford ripped customers off...go to Lakeshore Chrysler.

Great service - Rick

Hall Motors went way out of their way to help me out getting a key for my new f250. Just want to thank Heather&Amber for all their work and help.

I hate leaving reviews like this but I've had enough of - tearl42

I hate leaving reviews like this but I've had enough of dealing with this company. Their sales dept is great (Sam Samuel is amazing 😍) their service department sucks. Service managers that dont listen to the problem then they can't find the issue. Then we had to drive up there to show them after they let it sit for two weeks because the "Service" coordinator decided to take some. time off (I have no issue with that, see below). It took us 3 minutes to reproduce the issue with the "Service" coordinator. Then knowing full well that these techs had to go to class for two days the didn't even arrange for some other techs to cover for them, xxxx THEY DIDNT EVEN CALL TO TELL US THEY WOULD BE GONE TO TRAINING, SAME FOR WHEN OUR "service" coordinator decided he was going to take time off. The communication to the customer(s) is abysmal and a joke. We talked to the actual service manager who said because we purchased two vehicles from them that "We were part of the LaLonde family" and they were waiting on license plates for rentals and we were like 40 something in line for a car and he was going to pull out name to the head of the list. Another lie as we got a call from the "service" coordinator instead of the service manager to tell us they were going to keep the car through new years because they were waiting on parts (I can understand that) and there was a long list of other people who were in line for a car. I called him out on his xxxxxxxx and told him about the conversation with the service manager. He said he talked to him but this is what they could do. So you have an incompetent service dept lead by a failure of service manager. I honestly hope that Ms LaLonde sees this. Go talk to your sales manager, he knows who I am and feel free to give me a call. I will NEVER take my vehicles to them again. Side note, when we bought our vehicles they were in the middle of a huge Internet outage. it had been nearly two weeks. I'm an IT manager by trade and fixed the cashier's printer so she could print again and help get orders printer that she had paperwork for. Yep sure feel like a "member of the family alright". I HELPED YOUR COMPANY AND BOUGHT VEHICLES FROM YOU, THE LEAST YOU COULD DO MAKE THIS RIGHT.

Great Service Dept. & Team! - GrifBluTC

Kin in Service has always been courteous, honest & gotten back to us in a timely manner re: our LR4. He is friendly & very personable! My only complaint (which is not a reflection of him) is that the dealership should have more loaner vehicles available versus using Enterprise Car Rental.

Jonny in service was great. I was disappointed in oil... - sreeves3

Jonny in service was great. I was disappointed in oil change, I had a oil leak, I had to bring the vehicle back the next day for service.

The best customer Service - Miguel04

I was driving from Canton Mi to St.Joseph when my air conditioning had broke down, I was,able to Google the dealership location. When I arrived I was politely greeted by Ralf who reassured me that everthing will be taken care of and informed me that the overall time would not be long. In mind I was like great! What else can go wrong and nothing did. My car was fixed and looked over within 1 hour . I recived a follow up call within 2 hours to see how my air conditioning was working and a thank you card in my car. I have never been so impressed with the customer service, promptness, honesty and would highly recommend , Ralph who answered all my questions that I had abt my car and ect. And anyone who wants great service should go to Le Valley.