1,433 Michigan Rivian/1000 Service Centers

There are two ways a dealership can impress me. The... - Carsten

There are two ways a dealership can impress me. The first is to 'get everything right', and the second is to 'make everything right'. My first experience with the LaFontaine Volkswagen service department was the latter. After some initial issues with the service department, I'm happy to say that they went out of their way to make things right for me. Bravo to Jason and the team.

Excellent Sales and Service - boblo

I purchased a 2016 Jetta from Ralph Thayer Volkswagen in January. The sales guy, Jamall Johnson, was easy to work with and not pushy whatsoever. He showed me the cars I wanted to see and answered all my questions. He stood in the freezing weather without complaint and allowed me to test drive multiple cars by myself for as long as I wanted. When it came down to pricing, they were very flexible and I'm happy I made the purchase. This is the second vehicle I purchased from Ralph Thayer and both experiences were phenomenal. Yesterday I brought my car to Ralph Thayer for the 10k maintenance (oil and tire rotation). I dropped off the car at the service door, signed some papers, and waited in the waiting room. Soon after, Ken Bermen, the service dept guy, went out of his way to sit down with me in the waiting room to discuss the Jetta's maintenance schedule, ways of saving money on future work, etc. The man was honest and the information he shared was valuable. I've had my cars maintenanced by other shops, including Belle Tire, and none compare to the service provided by Ken. Having a car serviced by the dealer is not cheap, but overall I felt my oil change and tire rotation was affordable and I'll be returning to Ralph Thayer for my 20k maintenance. - Bob Hodges

great delearship! - marco.alcan

great delearship! Highly recommended it! Very professional and transparent, this delearship is really great I love it

they could not fix thr problems with my car. I have had... - TKirk

they could not fix thr problems with my car. I have had nothing but bad Service. I own a chrusler and I had to take it to a Ford dealership to get good service. (My car was still under warranty) lakeshore chrysler replaced my brakes...1 week later I had to pay to have them adjsuted they performed and alignment....my car still pulled and my steering wheel was off center. The performed and oil change and stripped the drain plug. They couldn't get me in a for a couple of days...so they say. I had to pay to have that fixed at Great lakes Ford. I would not recommend this srevice department. They are not good at all. Poeple thought Discovery Ford ripped customers off...go to Lakeshore Chrysler.

Great service - Rick

Hall Motors went way out of their way to help me out getting a key for my new f250. Just want to thank Heather&Amber for all their work and help.

Great Service Dept. & Team! - GrifBluTC

Kin in Service has always been courteous, honest & gotten back to us in a timely manner re: our LR4. He is friendly & very personable! My only complaint (which is not a reflection of him) is that the dealership should have more loaner vehicles available versus using Enterprise Car Rental.

Jonny in service was great. I was disappointed in oil... - sreeves3

Jonny in service was great. I was disappointed in oil change, I had a oil leak, I had to bring the vehicle back the next day for service.

The best customer Service - Miguel04

I was driving from Canton Mi to St.Joseph when my air conditioning had broke down, I was,able to Google the dealership location. When I arrived I was politely greeted by Ralf who reassured me that everthing will be taken care of and informed me that the overall time would not be long. In mind I was like great! What else can go wrong and nothing did. My car was fixed and looked over within 1 hour . I recived a follow up call within 2 hours to see how my air conditioning was working and a thank you card in my car. I have never been so impressed with the customer service, promptness, honesty and would highly recommend , Ralph who answered all my questions that I had abt my car and ect. And anyone who wants great service should go to Le Valley.

Kelly at Lincoln of Troy was enormously helpful, kind and... - Mhpowe@gmail.com

Kelly at Lincoln of Troy was enormously helpful, kind and considerate to me today. I had been driving my grandchildren to and from school when the light went on stating I had low tire pressure. I decided to take a chance and drive straight to the dealership even although it was 4:45 pm. Despite the fact that the dealership was taking no more appointments, Kelly was kind enough to help me out and put air in my tires, at no cost. I am so enormously relieved to be once again driving a safe car, especially since I have to drive my grandchildren to school early tomorrow morning Kelly made an exception for me and I am very grateful. If only everyone could be as kind, considerate and professional as she. Lincoln of Troy is a wonderful dealership. Signed, A grandmother in need.

This is the best service and dealership I have ever... - ak

This is the best service and dealership I have ever found. I really feel like family here. They make me feel right at home. We've bought our cars, Chrysler and Mitsubishi, and have had them serviced at Dave and Colleen's for at least 20 years or more, and the same for other family members. We cant say enough about them. They are very honest and Laura and Kyle are so helpful too. We love them all. Sincerely, Ann and Dave Knox