1,437 Michigan Rivian/1000 Service Centers

Customer service is what makes the difference at this - Claudia M

Customer service is what makes the difference at this place. Flawless transactions, flawless service. They go the extra mile to help.

Lisa in the service department is excellent. - Johnkmcgrath33

Lisa in the service department is excellent. She takes the time to listen and evaluate the issue and is very attentive and responsive.

I ask why 4000 miles? - vsmolinski54

I ask why 4000 miles? GM recommends 7500-10000miles on oil change. Rude service Eric

I went in for an oil change and got more than I thought. - bpike969

I went in for an oil change and got more than I thought. Oil change, tire rotation and a car wash. Also while waiting in the lounge while being done I got some popcorn, awesome.

Great service as always , explained everything in great - Hd33db1

Great service as always , explained everything in great detail. Great place to do business. Will be back

I enjoyed the hospitality and friendliness of my - Canalalake

I enjoyed the hospitality and friendliness of my representative. Made it comfortable and inviting to do service.

Great service experience. Took my Terrain in for warranty... - jhparrott

Great service experience. Took my Terrain in for warranty work and really appreciated the technician video of the multi-point inspection. Full transparency at its best. Great communication and efficient, COVID-safe processes, too.

The best service department I’ve seen. - mchavez69

The best service department I’ve seen. I was kept informed on the status of my vehicle and even got a video from the mechanic about what he had done. I have and will recommend your dealership going forward.

This is a friendly dealer who does what it takes to keep... - pauliem

This is a friendly dealer who does what it takes to keep a customer. I have had complaints and they were resolved. I have purchased a car for my daughter and myself and will continue to give the dealer an opportunity to sell me another. Reference the ratings: you have to be pretty bad to get a 1 and near godlike to get all 5s. Thats my rating system. ; )

GREAT EXPERIENCE at the service department today, I was - cdumas1127

GREAT EXPERIENCE at the service department today, I was scheduled to diagnose and repair my RAM tailgate. I arrived and settled in for a likely 1/2 day wait in the lounge. However, Jon (Service Manager) checked it out immediately and realized I only needed a $20 bushing. He installed it, lubricated all the tailgate bearings, and did not charge for his time. I was promptly out the door with my problem solved at a total cost of only $20.

Lynn Campbell from the service dept is wonderful can't - Jsdmjt

Lynn Campbell from the service dept is wonderful can't thank her enough she is very concern about her customers thank you again

I worked with Brian and Sandy in the service department. - Mark B.

I worked with Brian and Sandy in the service department. They were phenomenal! Went above and beyond to get my truck in and out on a busy Monday while understaffed that morning. They could have made excuses and/or made me reschedule. Instead, they still provided excellent customer service. Greatly appreciated. Mark B.

Well organized layout and ease of entry for service call - dhodges00

Well organized layout and ease of entry for service call drop offs. Friendly, smiling staff from sales to service.

Today, my service Advisor was Mark Formosa. - ITPRO76@GMAIL.COM

Today, my service Advisor was Mark Formosa. I was in and out in time under the estimate I was given. Mark was professional, courteous, and answered all of my questions. Both Matt Burns and Jim Raj were also Helpful. I've been going to LaFontaine for over 15 years with four (4) different vehicles! They are very knowledgeable, helpful and provide excellent service! By the way, my first New Vehicle purchase was from LaFontaine Toyota (87 Corolla)! Thank you: • Jim Raj • Mark Formosa • Matt Burns

ET helped me connect my phone to my vehicle and explained - Hi

ET helped me connect my phone to my vehicle and explained features I had forgotten about