1,439 Michigan Rivian/1000 Service Centers

I got into an accident and had it towed to Long Family... - CCharles

I got into an accident and had it towed to Long Family Auto Center, which was recommended by my insurance company. Don, the body shop manager, was really helpful and walked me through the process. He even got me a deal on a rental from Enterprise, since I didn't have coverage for a rental. Unfortunately, my car was totalled. Long Auto has many cars for sale. I was afraid that I would have to get something older or really cheap because my credit isnt the best, but Marvin in sales got me an amazing deal on a 2008 and got me financed too. They had no problems getting me a loan and a great car. I have since sent my sister and my best friend to Long Family Auto Center and would recommend anyone to them for everything car related. Thanks Marvin for all your help (and the referral checks before Christmas really helped out! Thanks)

lisa behr (service advisor) helped me so much i think she... - josh69er

lisa behr (service advisor) helped me so much i think she was incredible the way she dealt with my service questions just wanted to say thanks to her and her excellent service

Worst service ever. - Cloy

Had to have my truck towed in The day after Labor Day weekend after breaking down on vacation. Rode my motorcycle to the dealership in the rain because I had no other choice without any phone service there. Requested the vehicle be towed in. At 9:20 AM Joe the service guy told me he would have the truck picked up in the morning. The tow truck finally showed up at 2 PM. Had the truck towed in. They said they would have to order the parts and they would be in the next day. After waiting with my wife and in-laws to hear the next day that the truck would be done. After no call from Joe I called him after we were all packed up and ready to go and when he answered the phone he said the parts never showed up. No call no nothing! Then he told me Ford did not even have the part. After calling my local parts guy at my local Ford dealer in Ann Arbor. He directed me to a dealer that had the part in stock. Which I called them and had the part overnighted to the Ford dealership there in Mackinac. Which of course I had to initiate and pay for the cost. Call Joe the next day and he said Part had not been in yet by noon. Eventually the part showed up. Again no call back from Joe. So I call him again. He tells me they can’t get the old part off which is a transmission line that is leaking. So again I am stuck! Then after talking to him he comes up with they can put a hose on it and Clamp it down that will get me by. At this point I am ferously mad at the service I have gotten so far. My wife convinces me to go in and just get the truck. When we get there they are still not done with it. The mechanic is filling the transmission with a turkey baster, yes a turkey baster! Because they do not have the proper tools. Finally he takes it for a test drive and brings it back. We are waiting in the lobby. Joe is ready for me to pay for the ridiculous repair but I tell him I want to go start the truck and make sure it is not leaking. When I go out to start the truck, I noticed that my key that is a special chipped key cover is broken. I go back in and ask him what happened to my key. He says I don’t know. I say I know for a fact it was not broken when I came in. My wife finally convinces me just to pay the $380 and get out of there. Which I did to avoid going to jail! Now I have to take the truck to my local dealer and have this all repaired the correct way and pay again. Folks let me tell you something I will walk before I take any vehicle into this dealership ever again. I have a business in Ann Arbor. I have dealt with several dealerships. This is by far the worst nightmare and most terrible service I have ever had from a dealership in my life! If you are in the area take the time to find somewhere else to go. They have no clue how to run a business or do proper repair. Did I mention we had to sit and wait with my in-laws for three additional days waiting for them to call and tell us what was going on with the truck which they did not. I had to call every time to try to get some type of update. Where is the service of my life! Chuck/Ann Arbor.

Great Volvo dealer - Volvo guy

My 12th Volvo, Dave has had his hands in all but one, going back to Kazoo Motors, 30 ?? years ago. Dealing with Dave has always been GREAT. Since the dealership became Maple Hill there has been a noticeable change in customer relations. Everyone up front has always been outgoing and very pleasant to work with.

I have nothing but PRAISE for the service department.... - Natalie

I have nothing but PRAISE for the service department. Once again Jameson, Dennis and Dave have pulled through for me. A while ago, I had a question about a problem I was having on my car. They were able to look at it, explain everything to me in detail and off I went happy as can be. They were very professional, honest and sincerely cared about their work. This is one of the best dealerships I have worked with. I have been to many dealerships in Ohio and Illinois as well.

We were on a motor home trip in September and developed a... - GordF

We were on a motor home trip in September and developed a shimmy with 1500 miles to go. It was a Saturday when I stopped here. I got super treatment. They realized I couldn't continue until the problem was analyzed to ensure my safety. They offered me a place to park if the problem couldn't be fixed that day and assured I would be safe as they would let the police know I was there and have them check on me during the night. They cleared a hoist immediately and set about assessing the situation. Inspection revealed nothing broken or in need of repair in the front end. They offered to balance all wheels and do a rotation for an impossibly low $20. The problem was found in the rear tires - both belts were broken. They gave me a quote and set about replacing the tires - then settled up for less than the quote. We were on our way in no time and the ride was sooooo smooth. Our treatment couldn't have been better - when you're on the road far from home you expect to get ripped as we had a week earlier at Ford in Espanola, ON where we paid $70 for a tail pipe hanger and were delayed 2 hours - lots of BS just keeping us in the shop so the price could be inflated. These guys know how to treat the travelling public! (Using Minot zip but we're from Saskatchewan)