1,433 Michigan Rivian/1000 Service Centers

Worst service Experience ever - Jessifbulkstreet

The new Richardson Chevrolet, Gladwin had my vehicle in shop for 8 days for new tires, front end alignment, and 1 new tierod. I received a message mid week that the work was complete and was quoted the amount due. When I returned this call I was told work had not even begun. I was not offered a loner and finally had to ask for one in the 5th day! Went to pick up on the 8th day. Unloaded daughter and car seat, loaded her into my vehicle drove off...front end alignment had not been done. Drove back, moved my child again from one car to the other and was told..."you are next in line" this process has been nothing but chaos from the moment I walked in on Monday April 22nd. Today is April 28th and I still do not have my car. There is no excuse for such poor service. Thus dealership is in transition of ownership and the service person in charge of communicating with the public had no idea what was going on.

I have 3 reasons experiences not to bother with Rick... - chevyguy36

I have 3 reasons experiences not to bother with Rick Ford. First I bought mint 1980 Trans Am it was clear the carb needed rebuilt but they convinced me it was from sitting and it would be fine & would clear itself. It NEVER did. The car stalled frequently. Second took 32ft BOunder for a problem that turned out to be the catalytic converter. We had had A tune up on it that week. Larry diagnosed a tune up and proceeds to charge us $900.00 for it. On top of that he went ahead and did the work with out permission. So I told them were not paying showing the receipt for the prior tune up. And we did not. Larry being spiteful bolted the catalytic convert back up tight and sent me on my way knowing it wouldn't go. I had to go back after 5 miles and have him un bolt it so i Could get to Tuffy muffler in shields (who side swiped a telephone pole putting it into the bay) This guy Larry is a trip. Last and yes I finally have learned my lesson and I hope this helps people! DO NOT USE THERE BODY COLLISION SERVICES. It is not in house its actually way out in Brant Not FORD certified. WE had a 99 Ford ranger in for accident repair they had to take it back twice for rims not painted and not finished job. They drive it back and for put over 100 miles on it drove all the gas out. But when I picked it up RICK FORD BODY SHOP had backed the right top corner of the tailgate into something and it was smashed in. the insurance company has the pics prior to there having the truck so they cant lie out of that. NOT TO HONEST NOT A GREAT TRACK RECORD STAY AWAY

After holding vehicle for 1 week and replacing front... - carramba

After holding vehicle for 1 week and replacing front suspension parts the alignment was done by "professionals with 55 years in business". As result of the work tires are shut (the steal belts are showing - severely toe in with inside of the tires worn off) - replacement plus alignment ran $800 plus for the set of four. The manager subsequently refused full reimbursement after initially honoring it several dais prior. They will never have my business again.

Great dealership - Toyota Hybrid fan

Riverside Toyota is a great dealership! The sales people are wonderful, and the service department is the best I have ever encountered. They are very honest and reasonable. I have all of my service done there. I couldn't be happier!

Mitch did a great job and was very helpful getting me the... - Sandyverspoor

Mitch did a great job and was very helpful getting me the best deal and making my dream car possible. Highly recommended for anyone looking for a new or used vehicle.

Great Service Department - abutcher

Been bringing my 2008 Dodge Grand Caravan here for service since I bought it new, and as a 10 year old car with 200,000+ miles, it needs its share of work. Everytime I've brought it in, the service advisors and mechanics have been thorough, fair and have provided quality work. I highly recommend and would only buy Chrysler vehicles with the Maximum Care Warranty package, google it. It gives you lifetime unlimited miles mechanical coverage.

Tired Old Dealer Tricks - bigwaterguy

We were on vacation and having trouble with my truck (Chevy) so I drove it directly to Rodenroth because I was not familiar with anyone else in town. Understanding the fact I was on vacation in a town I was not familiar with, I knew I would get charged more than I should but did not have many options, continuing to drive the truck would result in catastrophic failures. When they called me to tell me what was broke, they also told me my front brakes (pads and rotors) were "shot" and in serious need of replacement, they would be happy to take care of that at the same time for a highly inflated fee. I declined the brake work and paid the high dollar to get the truck back on the road. When I get home I wasted little time getting my truck to my local mechanic, going so far as to have him order the parts so there was no time wasted. He took the front tires off and showed me the pads had 75% life left and the rotors had average wear. No work needed. Nice job Rodenroth on continuing to be the reason that dealerships have a bad name.