1,438 Michigan Rivian/1000 Service Centers

Great Service - Grace A Virzi

Employees are great!!! Very Respectful!!! They. get you in and out. If you have to wait they will let you know ahead of time and make arraignments to take you home if it will be a few hours. Always explains everything in detail. Really great employees to work with.

The service department handled my warranty claim very... - wordjm

The service department handled my warranty claim very well. They offered coffee or a water while my wait and did the repair in less than the time specified. The service manager and mechanic were very friendly and made the experience very pleasant. I would recommend this dealership for any service in the future. They gave my car a car wash when they were done and the owner of the dealership personally walked me out to my car when it was done. It was an A+ experience.

Will not ever come back not trustworthy lies false - rogersmackerel

Will not ever come back not trustworthy lies false advertising poor public relations to me period

Taken advantage of - ben5691

Signature Ford Service Department did me so wrong that I can't even find the words to say. I had a truck that was in need of repair, leaking oil and no heat. The truck did not run, so I entrusted, Signature ford to diagnois the problem. They came back with a bad coil and spark plug and said it needed a starter. Missfire on cylinder 4. they repaid the coil and spark plug and said it cleared all codes and they test drove it said it has lots of power. I told them the truck was leaking oil to please check and advise. they came back with it needed a new head gasket, oil level indicator, starter motor, tensioner, EGR valve, hose assembly, tube assembly a guide, tensioner- timing chain, chain -timing,arm timing chain tensioner, tensioner timing belt, thermostat assembly, air cleaner, bolts nuts studs, tension pulley, Oil was found to be leaking from the right RH cylinder head near the left rear corner oil leaking out and onto the starter. I said go ahead and make the repairs to the truck. From the day I took it in until the day I got it back was 1 and 1/2 months and I invested $4773.31 in the vehicle they assured me that the truck was ready for another 100,000 miles. when I received the vehicle back one of the coil packs was zip tied to the engine, came back with a broken overhead intake manifold (which they did repair). Now 2 months after I get it back the truck is burning 4 quarts of oil every 3 weeks and when it was leaking oil before they fixed it the truck never leaked that much oil in an entire year!!!! they also lost a magnetic business sign from the side of my truck that still has not been replaced even through it was promised that it would be. Horrible, Horrible, Horrible Crooks!!!! I am not sure if the reason I was treated this way is because I am Hispanic. I didn't realize that this dealership was so desperate to make a dime....I still ended up with no heat!!! I took the truck to La Fountaine Ford which I would recommend to anyone, they fixed my heat!!!

Charged me over $500 and it still don't work! - Loyal Mopar driver

I own beautiful Chrysler 300C and the drivers power seat switch works intermittingly.............so figuring it's a dealer part I would let them fix it. They call and say the car is ready, I go to the couter to pay and was handed a bill for $501.55. They said it was a module and not the switch. (Funny, I could wiggle the switch and get it to work, so this made no sense to me) Frustrated I paid the bill and on the way home tried the switch, and it still don't work. I hate to go back as they will just figure out a way to charge me even more money! I currently own 5 late model Chysler vehicles, and have owned dozens more thru the years, every time I deal with this Dealer I leave feeling abused! (Once I was there in the Parts Dept, trying to get a dealer only part, and the guy behind the parts counter actually tuned his computer screen towards me, handed me the keyboard and WALKED AWAY!) Yeah, like I'm ever going back. (And I'm currently driving to Detroit area dealers looking for a new Durango)