1,437 Michigan SRT Service Centers

You Will Not Receive What You Pay For.... - David W.

I've purchased 3 new vehicles from this dealership in the past 36 months. I decided to let them perform the maintenance on them since they are still under factory warranty. I brought my F-150 in on December. 18th for a routine oil change and inspection. I picked it up that night after the service was supposedly complete. The next day I noticed the wiper fluid was empty, which on the inspection sheet was marked that they filled it. Ok, not a huge deal. The day after I noticed that the "reminder" sticker for my next oil change in my window had less miles on it than my truck currently had. Still, I marked it off as strange. 1500 miles later, my "change oil" light came on. I called the dealership and spoke to either Mike or Steve and asked if it was possible that my oil really hadn't been changed. I was assured that in "his 17 years", that had never happened. I pulled the dipstick the next morning and the oil was extremely black, not what you would expect after 1500 miles. I took the truck back to them so Steve (service manager I believe) could look for himself. To his credit, he agreed that the oil was never changed. I've spent over 100k at this dealership in the past 36 months and I can't even trust them with basic service. I would be extremely cautious with more extensive repairs at the dealership.

Jamie Ballard is very exceptionally in his service, He... - Lisakaysmith1

Jamie Ballard is very exceptionally in his service, He went out of his way to help me as a customer, and his perfessional, kindness! Makes me a return customer. Thanks Jaimie for being there for all my needs on my Suv. Lisa Smith

Excellent care for my Land Rover and respect for me - KellyUSAMI

I've purchased 3 Land Rover's from this dealership and have consistently been treated with respect each time I bring my vehicle in for care. They have always taken care of my Land Rover's in a very quick and thorough manner. I drive and travel a bit for work so I have had to take my Land Rover's to various dealerships for care and this location by far is my top choice to take my vehicle in for care. Adam Bouchard/service Consultant & Keith Haverty/Service Manager are exceptional employees. I have not met the technicians but my hat is off to them as well.

Johnny Manoviec was my service advisor and he has done a... - sajilatif7

Johnny Manoviec was my service advisor and he has done a wonderful magnificent amazing job and has went above and beyond to help me and my wife with servicing my vehicle also his customer service skills are immaculate. Always has a great attitude and very respectful to me my wife and my youngest daughter. My name is Saji Latif, and Johnny has made my experience at Jaguar a great one I’d refer anybody to LandRover-Jaguar of Farmington Hills all because of Johnny and his amazing customer service skills as well as going above and beyond to service my vehicle to my satisfaction. Definitely an asset to the company, you just don’t find that combination too often anymore since this pandemic. That’s just great that you can get that type of service from someone like Johnny . I’ve also seen his skills working with other people before we were sent to him and he’s great to everybody and makes SURE that every customer is satisfied completely with their vehicle when driving off I’m just blown away with the outstanding customer service skills that young man has. Ted Sims the salesman also just amazing with finding the vehicle I wanted with great warranties just superb experience there at Jaguar land rover of Farmington hills. This is the only location you want to get your vehicle serviced at and go to. Honestly thanks guys

unsafe car they cant seem to fix - meekom34

My car was serviced three times for electrical shutdown. Mark. The red head in service has services car with battery even though the day it shut down it fried nmy radar detector. The car sat at dealership for nine months since ibqas scares to drive and mark said he would give me service order but not paperwork stating the car is safe and road worthy. That was nNov 8 2013. I picked car up late July since tags expired on Aug 15. Upon pick in up mark stated oil looked clean so he didn't change even though it sat for 9;mths. There was a part I didn't know of or authorize .power steering reservoir and lines. When asked Mark said it was leaking and he changed it. I then asked to see part. He said it didn't apply since I wasn't charged for part. The floor boards in back are rusted through. The car was just towed back last week Oct 2014. I'm still paying on car and have not drove it in almost a year. Today I went to pay and they were gonna charge me collision insurance. I said no and explained. Guess as long as car is tbere they won't charge. I still pay on car because I don't want tomess up credit or get sued. I needed a car when iI purchased vehicle since I'm a single mom of four I needed a reliable car in which I thought I was purchasing for almost eleven grand. The car will not be driven by me their mechanics obviously don't know cars. Do NOT buy car from here!!!!!!

Top notch sales and service - LHall

Excellent service every single time I walk through the doors! Got an amazing deal on a 2019 Traverse. A+ repair after my Traverse was hit, got it back better than new, you can't tell it was ever in an accident and it was shiny clean. 100% would recommend to everyone I know!

finance guy has a huge head and seems to think he's way - dontworryaboutwhoiam

finance guy has a huge head and seems to think he's way better then the next. he's "been in business for twelve years" so he swears he's the best cause "others like him have just given up" lol whatever. Would NEVER recommend going or sending someone here unless you like getting treated and talked to like your lower then somebody.

The work was completed properly in less time than... - karndt48

The work was completed properly in less time than anticipated with reasonable charge. I appreciated the complimentary check-up, but the report indicated I needed a check up at 60,000 miles when I already have 83,000 on car. I presume they meant 90,000. I know it was very slightly sprinkling, but I really missed not getting the usual complimentary car wash.

I had jim cuasley repair my 2000 seira. They replaced the... - 00seira

I had jim cuasley repair my 2000 seira. They replaced the quarter panel and axle. They had my t ruck for 3 weeks.2weeks too long.they also got paint drips on my grill and put the wrong decal on it. Im still waitin for the correct decal its been two weeks since still no return call.

I I bought a used Cadillac XT4 in February, The - mkass

I I bought a used Cadillac XT4 in February, The dealership texted me a service reminder with two different packages for services offered. I made an appt online and selected one of the service packages offered on their website. When I arrived at the dealership for the appt. Randy gave me a list of things that were needed according to the mileage on the car and it was over $800. I told him I was only interested in the package I selected on the website. he said he had never heard of that, so I showed him on my phone that you can log into the website and make an appointment online and select the package. He would not acknowledge what i showed him, they would not service my car for the package price online. I spoke to Jared the service manager and he said that pricing was “not reality”. I explained to him that it is on the friendly cadillac website. He would not honor the package price that’s listed online. I wasted my time making an appt and going there Terrible customer service. He told me general motors does these offers and doesn’t tell the dealership. Not sure why he would want to offer that information to customers as it sounds unprofessional. I’ve bought 5 cars over the years from this dealership. I will take my business to Serra from now on.