1,432 Michigan SRT Service Centers

They are the best ! - Dondra

They are the best ! Caring people, they are there to help you ! There whole staff ! Thank you !

I took my Jeep Wrangler to Parkway for a brake issue - Cowboy

I took my Jeep Wrangler to Parkway for a brake issue thinking I had a caliper problem. The Jeep pulled hard to the left when braking. The technicians discovered that my problem was being caused by faulty brake lines and that the caliper I thought was bad was actually in great working order! I would have never found this problem in my own garage, these guys know their stuff! Who'd have thunk it? There was one disappointment I encountered where the service department was so backed up (not really their fault, everyone likes Parkway) it ended up taking another day longer to repair and being without my Jeep an extra day was very inconvenient. It was April 20th 2022 when I picked up my Jeep with the work completed. When I approached the service manager and told him about my disappointment with the time it took and suggested my own solution to him to make up for the delay, he accommodated me immediately with a smile, a handshake, and thanked me for giving him a solution along with my complaint that would result in my complete satisfaction with my experience. He really appreciated my amiable attitude and was happy he did not have to try to come up with a solution to satisfy me on his own. On the drive home the braking system performed flawlessly! Thank You Parkway! From my whole experience I would recommend Parkway to anyone and everyone for their service needs and I will definitely be returning next time my Jeep needs any work at all.

Recall work - Io1711

I'm an owner of a 2007 Jeep Grand Cherokee and decided to finally take my vehicle in for recall work which is free of charge. My vehicle was running in tip top shape before I took it in. They took one week to replace an ignition switch and when I went to pick my vehicle up I couldn't drive it off the lot. Suddenly there was no acceleration response and I suggested somebody broke something on the throttle body while working on my vehicle. Sure as ever they told me my throttle body connector was damaged and said it was when previous to taking it in. They didn't warn me about the damage until they knew I couldn't drive the vehicle. They must've never even test driven the vehicle prior to work.I asked for previous fault codes in the vehicle and they could not provide me with them thus proving that the damage couldn't be verified as a previous problem. Do not let these people do what they did to me.