1,434 Michigan SRT Service Centers

Service department is a joke! - lanavanhoe417

Service department is a joke! Send you off with a service report, everything Great and all items checked off stating all was CHECKED. First, earlier this year brought our Silverado in for an oil change and multi point inspection. Left with form - all things checked. Less than 48 hours later, while checking something else out, husband checked oil filter compartment as he was in the area. YIKES. A full squirrel nest! BUT..our filter was “checked” and all GOOD! Send a complaint - answer, they were sorry, but short handed! This past week had oil change on our Traverse as we are heading to Florida. Started having problems with a noise when turning. Looked up what it might be wrong. Check Steering fluids. Husband did just that and there was next to NOTHING — ZERO fluid. How can that be if it was checked? What else WASN’T done? We purchased your oil plan for both vehicles. GLAD THEY ARE DONE! Truly thought going to the dealership was the way to go! Guess NOT. Time to find a local garage!

Service department is terrible at communicating and - Diamond

Service department is terrible at communicating and conveniently forgot to pick me up for shuttle service 3 separate times. Inconvenience to say the least.

second newly pre- certified pre-owned vehicle from Henry - Kajim.1994

second newly pre- certified pre-owned vehicle from Henry Flakes at Prestige. My experience each and everytime I step inside Prestige Cadillac is awesome from the sales reps to the service department. Everyone is pleasant, friendly and professional. My saleperson, Flakes is an amazingly awesome person, who's very knowledgeable in the product that he sales. Any questions and concerns I had, Flakes answered and made each of my purchasing process stress free. Thank you again Flakes for helping me choose the right vehicle from me.

Traveling through Newberry on a weekend vacation, my E150... - RangerRandy

Traveling through Newberry on a weekend vacation, my E150 van developed a leak in the heater. The dealership was very accommodating in evaluating the problem and attempting to find a replacement part on a Saturday morning with other customers waiting. In the end it would have taken a couple of days to get the new heater core. I opted to try a leak stop product which allowed me to get home. There was no charge for their labor. All in all a very satisfying experience.

warranty service - LARJACB

HAD A BRAKE PROBLEM ON LINCOLN .HAVE HAD ISSUES IN PAST WITH SERVICE MANAGEMENT. BUT NEW SERVICE MANAGER JENNIFER WHARRAM IS DOING THE JOB RIGHT AS HER SUPERIORS WOULD WANT HER TO DO.AND FULLY RECEPTIVE TO OUR NEEDS..SHE PUT US IN A NEW LINCOLN LIKE OURS AND ORDERED PARTS. JENNIFER WILL DO WHAT IT TAKES TO ACCOMADATE.AS SHE HELPED US LATER ON A FOLLOW UP DURING THE CORONA LIMITED SERVICE TIME...

Chris Wise, Mike Skodak and the entire Wise dealership - swansonleadership

Chris Wise, Mike Skodak and the entire Wise dealership are the REAL DEAL! When my dream car, a 2015 ZO6, suffered a significant manufacture's failure, NOT covered under warranty, they went to work! Although the major repair still stung, they walked with me and got it back on the road! The entire RANDY WISE “family” are to be applauded! LEADERSHIP!

We bought our current car from the Randy Wise Auto Mall... - MissyAnne138

We bought our current car from the Randy Wise Auto Mall four years ago. It has been nothing but a joy to drive! The service team at Randy Wise is excellent! John gets our car in and the work gets completed in a timely fashion everytime we bring it in! John goes above and beyond to help us out and we are so thankful for him! He deserves a raise and employee of the month! Great work John!

Honest and reliable service department that gets the job... - sj

Honest and reliable service department that gets the job done right. Thankful Alex was able to explain to me what my vehicle needed and why.