1,434 Michigan SRT Service Centers

It was a fantastic experience! - andrew.ahrens

It was a fantastic experience! I called on Wednesday and asked for an appointment to have my oil changed. I explained that I worked until 4, and I was told "no problem, we can get you in tomorrow"! The gentleman at the counter went over everything with me. Where things stood with my breaks and filters, how much longer they should last, and was extremely polite. The guy was outstanding!

Took my car in for routine oil change at the scheduled - chant123

Took my car in for routine oil change at the scheduled time frame. A repair needed was found. Jesse was courteous explaining the diagnose and available to assist when ready.

Sami is a great asset to the service department! - traceymcgrath06

Sami is a great asset to the service department! Great with communication, and always takes care of everything with great care, no stress just great service!

Every time I’m in the dealership for service I’m treated - john_ocenasekii

Every time I’m in the dealership for service I’m treated amazing by the staff.

The service was outstanding as usual. - rneill1731

The service was outstanding as usual. The technicians are knowledgeable and transparent. My service advisor always keeps me informed and up to date with the progress of the repairs. I would recommend this dealership to everyone.

Had issues were taken care of awesome service manager - Jmac

Had issues were taken care of awesome service manager really went the extra mile so 5 stars

Thank you greatly to Rebecca Howard for All the hard work - Dkirtisd32

Thank you greatly to Rebecca Howard for All the hard work she put in to get my Vehicle one-looked at!! And two getting it back for me in a timely matter that would have only happened with her assistance !! Thanks again Becca!! 5-star!!

Great customer service from every staff person I meet. - Niki K

Great customer service from every staff person I meet. Service never disappoints. Clean facility and the car wash is the best.

Responsive to my issues. - Ghaviland

Responsive to my issues. Realizing the length of time needed the loaner was very helpful. Kept me informed on progress and kept cost under estimate.

The service team has instilled trust and loyalty with - Bkav

The service team has instilled trust and loyalty with authentic customer care. From drop off to pickup they took the time to clarify the problem, answered all questions timely, Provided fair pricing and delivered on promises. Solid team from start to finish.

Wonderful service! - Robyn

Wonderful service! Timely and an excellent customer service department with great communication. Love how they stay in constant contact.

Super service, and friendly caring helpful staff. - stevenhelton230

Super service, and friendly caring helpful staff. I would not go anywhere else for service.

I hate writing this (it's not my style), but I feel I - Regina

I hate writing this (it's not my style), but I feel I have to. Today I was in the service department for the second time and was very it was frustrating. Last week I brought my 2019 Honda CRV in for tire rotation, oil change and the recall for the fuel pump on 9/5/24. The person who scheduled the appointment never told me I had to leave the car, it was not until I got there that I found out to my dismay. I was not happy, but a made appointment for the following week 9/11/24 to have the recall taken care of. Unfortunately, again I was not told the car had to have 1/4 tank of gas now I'm furious!! This means I have to bring the car back again, which I won't, I'll go to another dealership. I went back to the gentle man who had taken care me the first time and ask "Why didn't you tell me the car need 1/4 tank of gas?" His response was "oh yes we can't work on with a full tank of gas" My response was "why did you tell me that last week" He came back with "don't raise your voice at me." I was angry after two trips from the east side and the issue still not resolved. I did raise my voice but I was not screaming, it was a frustrated voice which was clearly evident and appropiate. I have had good service in the past, but now I'm going somewhere else. This was too much!!! The gentleman should have known my frustration and should have understood my situation. This was the gentleman who always wears the white cap backwards. In the past he has been very accommodating and pleasant, I don't know what happened, but he should have understood and accepted my frustration, Two strikes and you'er out.... I'll find another dealership for fix the recall I'm done with Ferndale Honda! Regina

The service team was great! - danielp82

The service team was great! We had an issue with a part which led to our car taking longer to get fixed, so they offered us a loaner, which was fun to drive! They were honest and communicated well throughout the process. Highly recommend for all your VW service needs!

Nick was great! - cwm21

Nick was great! He followed up on things I asked him for information on and even helped me with fixing something that I made a mistake on.

Service was quick. - Bolt from Detroit

Service was quick. Appears to be excellent. Room was clean. Service manager kept me updated.

I went in for an oil change and got more than I thought. - bpike969

I went in for an oil change and got more than I thought. Oil change, tire rotation and a car wash. Also while waiting in the lounge while being done I got some popcorn, awesome.

The service here is terrible. - me

The service here is terrible. They are always short-staffed on technicians. It takes weeks to get an appointment. When you finally get your vehicle in for the appointment, it can be several days before someone looks at it. Recently, they had my car for a couple of weeks, saying that the part they needed was held up in Mexico. I went into the office only to find out that the part had arrived a week before. I've had to bring my vehicle in multiple times to address the same issue. The first time they misdiagnosed it, they fixed the wrong issue. The second time, they claimed to fix it, only to find out that the problem still existed the next day. It won't be long before I sell this car and move on from Jeep.

Dustin Harrison has gone out of his way on several - Cat

Dustin Harrison has gone out of his way on several occasions to make sure that my service repairs are made quickly and properly. I highly recommend him.

Exceptional customer service. - achadwell06

Exceptional customer service. The dealership was very clean and organized. Very professional knowledgeable down to earth staff. All around a good dealership, sales or service.

Horrible customer service, horrible people! - BBB

Horrible customer service, horrible people!! Don’t go here if you value your $$ time and respect. They said they fixed things but come to find out they didn’t. Car rims were damaged in their possession and they blamed it on the customer.

Doug from the service center is great got me in right - ssteinbach81

Doug from the service center is great got me in right away and solved a problem another dealership could not and it Sav’s my trip!

Shout out to Joe in quick lube. - jmazzenga

Shout out to Joe in quick lube. My friend had a funky smell in her car and he came out and went through the various filters, pinpointed the problem and gave solutions. Nice to see we were not just brushed off. Thanks Joe!!

Easy to schedule oil change. - charpike

Easy to schedule oil change. Service Rep Jerry Maniaci was efficient, professional, knowledgeable. He kept me informed of progress and explained everything. Car was ready in the time promised. The new waiting room rocks!! All is well!

Every time I take my car here for repairs, I notice a new - kkdrives13

Every time I take my car here for repairs, I notice a new chip in my windshield and as soon as I leave the lot my engine light comes on. They "fixed" my fuel tank and now my gas gauge doesn't work and I can smell fuel.

Like always...AWESOME SERVICE. Wouldn't take my car... - Thad

Like always...AWESOME SERVICE. Wouldn't take my car anywhere else. I would highly recommend Cami.