1,433 Michigan SRT Service Centers

Every time I’m in the dealership for service I’m treated - john_ocenasekii

Every time I’m in the dealership for service I’m treated amazing by the staff.

Had issues were taken care of awesome service manager - Jmac

Had issues were taken care of awesome service manager really went the extra mile so 5 stars

Thank you greatly to Rebecca Howard for All the hard work - Dkirtisd32

Thank you greatly to Rebecca Howard for All the hard work she put in to get my Vehicle one-looked at!! And two getting it back for me in a timely matter that would have only happened with her assistance !! Thanks again Becca!! 5-star!!

Great customer service from every staff person I meet. - Niki K

Great customer service from every staff person I meet. Service never disappoints. Clean facility and the car wash is the best.

the kids in service do a great job they always take care - sthomas

the kids in service do a great job they always take care of uncle steve. always feels like home

The service team has instilled trust and loyalty with - Bkav

The service team has instilled trust and loyalty with authentic customer care. From drop off to pickup they took the time to clarify the problem, answered all questions timely, Provided fair pricing and delivered on promises. Solid team from start to finish.

I hate writing this (it's not my style), but I feel I - Regina

I hate writing this (it's not my style), but I feel I have to. Today I was in the service department for the second time and was very it was frustrating. Last week I brought my 2019 Honda CRV in for tire rotation, oil change and the recall for the fuel pump on 9/5/24. The person who scheduled the appointment never told me I had to leave the car, it was not until I got there that I found out to my dismay. I was not happy, but a made appointment for the following week 9/11/24 to have the recall taken care of. Unfortunately, again I was not told the car had to have 1/4 tank of gas now I'm furious!! This means I have to bring the car back again, which I won't, I'll go to another dealership. I went back to the gentle man who had taken care me the first time and ask "Why didn't you tell me the car need 1/4 tank of gas?" His response was "oh yes we can't work on with a full tank of gas" My response was "why did you tell me that last week" He came back with "don't raise your voice at me." I was angry after two trips from the east side and the issue still not resolved. I did raise my voice but I was not screaming, it was a frustrated voice which was clearly evident and appropiate. I have had good service in the past, but now I'm going somewhere else. This was too much!!! The gentleman should have known my frustration and should have understood my situation. This was the gentleman who always wears the white cap backwards. In the past he has been very accommodating and pleasant, I don't know what happened, but he should have understood and accepted my frustration, Two strikes and you'er out.... I'll find another dealership for fix the recall I'm done with Ferndale Honda! Regina

Wonderful service! - Robyn

Wonderful service! Timely and an excellent customer service department with great communication. Love how they stay in constant contact.

Super service, and friendly caring helpful staff. - stevenhelton230

Super service, and friendly caring helpful staff. I would not go anywhere else for service.

The service team was great! - danielp82

The service team was great! We had an issue with a part which led to our car taking longer to get fixed, so they offered us a loaner, which was fun to drive! They were honest and communicated well throughout the process. Highly recommend for all your VW service needs!

Service was quick. - Bolt from Detroit

Service was quick. Appears to be excellent. Room was clean. Service manager kept me updated.

Went in twice for scheduled recall service. - Dissatisfied

Went in twice for scheduled recall service. Never got back to us about the rental car we requested as we come in from out of town. Both times the recalled part was not in. The second time they wanted to keep car another day so we could pay for another days rental. Really??? Talked to manager twice. Still waiting for apology but I doubt I'll get one. Scheduled oil change also takes a long time. I could mention names but I won't. Instead I'll turn to social media. Buying the vehicle there was a good experience but after spending all that money they don't seem to care.

Nick was great! - cwm21

Nick was great! He followed up on things I asked him for information on and even helped me with fixing something that I made a mistake on.

I went in for an oil change and got more than I thought. - bpike969

I went in for an oil change and got more than I thought. Oil change, tire rotation and a car wash. Also while waiting in the lounge while being done I got some popcorn, awesome.

The service here is terrible. - me

The service here is terrible. They are always short-staffed on technicians. It takes weeks to get an appointment. When you finally get your vehicle in for the appointment, it can be several days before someone looks at it. Recently, they had my car for a couple of weeks, saying that the part they needed was held up in Mexico. I went into the office only to find out that the part had arrived a week before. I've had to bring my vehicle in multiple times to address the same issue. The first time they misdiagnosed it, they fixed the wrong issue. The second time, they claimed to fix it, only to find out that the problem still existed the next day. It won't be long before I sell this car and move on from Jeep.

Dustin Harrison has gone out of his way on several - Cat

Dustin Harrison has gone out of his way on several occasions to make sure that my service repairs are made quickly and properly. I highly recommend him.

I take all my vehicles to Lasco Ford for oil changes and - BEN

I take all my vehicles to Lasco Ford for oil changes and tires. Matt White feels more like a friend now that I have been dealing with him for the past 2 years. He is always friendly and will even pick up my vehicle and drop in back off at my work or house. I just got a set of tires, and they offer buy 3 get 1e free. I did price shop with Belle TIre, Discount Tire, Dewey's Goodyear, Walmart and Costco. I didn't need to do that and should not have doubted Matt or Lasco. I did also get a rebate in the mail and points to use for my next visit. Everyone is so friendly and always answers the phone promptly. I will be back next week with my wife, Edge. They actually called me after my service and offered to buy by vehicle and get me into a new one. Yeah I'm getting a new F150!

Horrible customer service, horrible people! - BBB

Horrible customer service, horrible people!! Don’t go here if you value your $$ time and respect. They said they fixed things but come to find out they didn’t. Car rims were damaged in their possession and they blamed it on the customer.

Great service department! - heidi1063

Great service department! Friendly and helpful! Fit me in for service, even when I messed up the date!

Doug from the service center is great got me in right - ssteinbach81

Doug from the service center is great got me in right away and solved a problem another dealership could not and it Sav’s my trip!

Shout out to Joe in quick lube. - jmazzenga

Shout out to Joe in quick lube. My friend had a funky smell in her car and he came out and went through the various filters, pinpointed the problem and gave solutions. Nice to see we were not just brushed off. Thanks Joe!!

Easy to schedule oil change. - charpike

Easy to schedule oil change. Service Rep Jerry Maniaci was efficient, professional, knowledgeable. He kept me informed of progress and explained everything. Car was ready in the time promised. The new waiting room rocks!! All is well!

Out of towner needing help - mariad3

I contacted them while at East Lansing to get a recall fixed for my daughter's car who is in college there. There were accommodating with my tight schedule, their customer service was outstanding and the cherry on top: they washed the jeep. Definitely I would recommend this dealership's service based on my great experience and also what I saw transpired while at the waiting area (which by the way, was very clean and comfortable). Ten stars to you guys.

Every time I take my car here for repairs, I notice a new - kkdrives13

Every time I take my car here for repairs, I notice a new chip in my windshield and as soon as I leave the lot my engine light comes on. They "fixed" my fuel tank and now my gas gauge doesn't work and I can smell fuel.

Like always...AWESOME SERVICE. Wouldn't take my car... - Thad

Like always...AWESOME SERVICE. Wouldn't take my car anywhere else. I would highly recommend Cami.