1,437 Michigan Toyota/1000 Service Centers

I appreciate their speed. - Kpl

I appreciate their speed. They are extremely courteous. I would like to recognize in Quick Lane and Brett service advisor. Both are great. Love coming in as I can get out fast. Ty.

I feel as though I need to share as it's left me feeling - abatayeh

I feel as though I need to share as it's left me feeling swindled after my Outback was in their shop for over 3 weeks. Originally on March 19th, 2024 I had brought my 2012 Outback in for service. I advised Jordan of a water sound coming from the dash. He informed me that the technician would test the system and if there was any issue (including head gaskets) they would be able to diagnose it and get word back to me. I let him know before leaving I tried burping it myself and where I thought the problem might be on front driver side (which turned out to be exactly where it was originating from). Fast forward to March 27,2024 I was given the vehicle back with these notes: "Technician performed cooling system leak test-states no leaks at this time-technician tested headgaskets and vehicle staying at operating temperature. Technician found air in cooling system-technician burped system to correct clients concern. Road tested to verify repairs. Complete. (39 - Nick *****- M284555)" While picking up the vehicle I had noticed coolant on the lower engine cover but was told that was due to having the system burped - then drove home with no issue (5 miles). On March 29th, 2024 I needed to help my father move a storage unit and drove 35 miles there and back to get it done. Half way home my engine dash light came on due to overheating and had to tow it 15 miles back home. I returned the Outback to Hodges 2 days later and was told by Jordan there were blown welds on the radiator, and that the head gaskets have now failed. The repairs to try to undo what was done start at $3000 and would increase as they found more things wrong. Asked about the pressure test and how that would of failed on blown welds? After that he let me know he had miscommunicated in the email and there were not blown welds on the radiator and that this was due to a head gasket failure the whole time. I'm not sure how all of this this would have gone unnoticed with the tests that were performed according to the notes 2 days prior. Especially when a head gasket test was specifically outlined in the work order. After speaking with the service manager Greg I was told there was nothing he could do and that this has now gone from a $500 repair to now a new engine is needed. After I had admittedly lost my temper and started leaving - was approached by Jordan and was told I needed to remove my vehicle right away or they would have in impounded. Luckily I was able to talk to Greg (basically forced to shake his hand) again and have it picked up the next day. They understand they have you at their advantage and it absolutely shows. If this was all found on the original diag it wouldn't be so personal - but the way this was handled was borderline criminal. I'd advise if you do decide to come here to document absolutely everything. I'm now looking at a new engine and maybe some time in small claims once I get the invoice for the new engine. Thank You Hodges Subaru.

Came in for a works package for my f150 didn't have an... - Ethan F

Came in for a works package for my f150 didn't have an appointment and they still got me out of there in under an hour. This is my first time here but definitely will be coming back in the future. Staff is friendly as well I highly recommend taking your vehicle here for any service needs.

You Will Not Receive What You Pay For.... - David W.

I've purchased 3 new vehicles from this dealership in the past 36 months. I decided to let them perform the maintenance on them since they are still under factory warranty. I brought my F-150 in on December. 18th for a routine oil change and inspection. I picked it up that night after the service was supposedly complete. The next day I noticed the wiper fluid was empty, which on the inspection sheet was marked that they filled it. Ok, not a huge deal. The day after I noticed that the "reminder" sticker for my next oil change in my window had less miles on it than my truck currently had. Still, I marked it off as strange. 1500 miles later, my "change oil" light came on. I called the dealership and spoke to either Mike or Steve and asked if it was possible that my oil really hadn't been changed. I was assured that in "his 17 years", that had never happened. I pulled the dipstick the next morning and the oil was extremely black, not what you would expect after 1500 miles. I took the truck back to them so Steve (service manager I believe) could look for himself. To his credit, he agreed that the oil was never changed. I've spent over 100k at this dealership in the past 36 months and I can't even trust them with basic service. I would be extremely cautious with more extensive repairs at the dealership.