812 Michigan Used Car Service Centers

I have yet to have a good service experience - Marquette Local

I purchased a car brand new from Fox and the purchasing experience was fantastic, that is where the good experience ended. Within the first 200 miles my brand new car had two solenoid issues back to back. Both times they didn't offer me a loaner car despite taking 3+ days to get my brand new car fixed, the second time I asked for a loaner car and the service adviser just shrugged and told me he didn't have any loaners available. Luckily I had family who knew someone in management who they complained to and he managed to find me something to drive even though it was a fresh trade-in that hadn't even been cleaned yet. Next came multiple regular service appointments as I had purchased a service contract along with the car. Every single time I had regular service I set an appointment ahead of time for early to mid morning and dropped my car off first thing when they opened. Every single time I went back mid to late afternoon and they told me they hadn't had a chance to work on it and were just starting, this of course meant I spent 45+ minutes in the waiting room despite the fact that my car was supposed to be worked on hours before I even arrived. All of this could be written off as them just being far too busy with bad time management but my last experience was the one that sealed the deal. At around 20,000 miles my car ended up needing the rear brake pads and rotors replaced. This is a known issue with Subarus manufactured around the time of mine as the brakes would regularly get stuck and wear down the rotors prematurely. They tried to charge me full price to replace the pads and rotors. I had to talk with the service adviser multiple times on the phone before they eventually "found" a Subaru service program for this known issue where the entire repair could be performed for a $100 deductible. How does a licensed Service center not know about this common issue and the replacement program offered by Subaru? With Fox being the only licensed Subaru service center in the area I honestly will never buy another Subaru. I don't feel any faith in the brand when I can't get it reliably serviced.

I could not be more pleased with the service I received. - jeandave914

I could not be more pleased with the service I received. This is my 5th Outback and I would not want to drive any other type of vehicle. I am especially grateful to Mel (Melissa) Nowak for her exceptional kindness and professionalism at a time I most needed the help. My husband was in Hospice care at Beaumont Hospital Royal Oak and I needed service done on my vehicle. Mel arranged to have me dropped off and the vehicle delivered back to the hospital which allowed me to spend more time with David. She did this without me asking for any favors. She is a true asset to the Subaru Service Dept. and I consider her my friend.

This used to be a good dealership. - Tikigreg

This used to be a good dealership. I bought 2 GTIs from them. My last one I brought in for service for a check engine light august 2023. I was told they couldn’t look at my car for a month. This was my daily driver. I took it to an independent garage and had it back in less than a week I also had them document corrosion damage under the extended warranty. I never heard back and ended up taking it to another dealer. Ever since the owner was appointed a diplomat this dealership has gone downhill. The service department is rude and apparently they can’t keep technicians according the service rep I talked to.

We brought my wife's 2020 Honda Fit in for service today - kcfield

We brought my wife's 2020 Honda Fit in for service today because the car required a jump start earlier in the day. Chris O'Lear on the service team brought the car in for service earlier than the scheduled appointment so my wife would not have to wait. They did a thorough evaluation of the battery and determined that it needed replacement (fortunately it was under warranty). After my wife checked out, he texted me to let me know the rest of the electrical system was fine and that the battery replacement resolved the issue. Chris' professionalism and excellent customer service was most appreciated.

I purchased my 2015 Jeep Cherokee TrailHawk from Golling. - JohnR4130

I purchased my 2015 Jeep Cherokee TrailHawk from Golling. I have always received good follow up service. My recent service was last Monday. Myles did a great job scheduling and keeping me informed on timing to completion. Nice work. Thank you. JR

Mike Molloy is great to work with. - malindatherealtor

Mike Molloy is great to work with. He’s always pleasant to work with & goes above to make sure everything is the way it should be with my car. Gloria emailed me saying it’s time for service & I didn’t even have to make a call. The staff is great to work with.