813 Michigan Used Car Service Centers

I worked with Brian and Sandy in the service department. - Mark B.

I worked with Brian and Sandy in the service department. They were phenomenal! Went above and beyond to get my truck in and out on a busy Monday while understaffed that morning. They could have made excuses and/or made me reschedule. Instead, they still provided excellent customer service. Greatly appreciated. Mark B.

Well organized layout and ease of entry for service call - dhodges00

Well organized layout and ease of entry for service call drop offs. Friendly, smiling staff from sales to service.

I had my Mercedes serviced here for years and bought my - JMsax

I had my Mercedes serviced here for years and bought my new Mazda here. It's a pretty fair place with some straight shooters that worked there. The lady that was my salesperson was awesome. I can't remember her name but she was a bit older.

I have been a loyal customer with LaFontaine since 1977, - tjterns

I have been a loyal customer with LaFontaine since 1977, and all through the years they have been consistent with their sales, but especially with their service. Harpeet Singh is a wonderful service manager who treats every customer with great respect and integrity, along with John Law, are the best. I always feel like I can drive in and be taken care of.

Excellent Sales and Service - boblo

I purchased a 2016 Jetta from Ralph Thayer Volkswagen in January. The sales guy, Jamall Johnson, was easy to work with and not pushy whatsoever. He showed me the cars I wanted to see and answered all my questions. He stood in the freezing weather without complaint and allowed me to test drive multiple cars by myself for as long as I wanted. When it came down to pricing, they were very flexible and I'm happy I made the purchase. This is the second vehicle I purchased from Ralph Thayer and both experiences were phenomenal. Yesterday I brought my car to Ralph Thayer for the 10k maintenance (oil and tire rotation). I dropped off the car at the service door, signed some papers, and waited in the waiting room. Soon after, Ken Bermen, the service dept guy, went out of his way to sit down with me in the waiting room to discuss the Jetta's maintenance schedule, ways of saving money on future work, etc. The man was honest and the information he shared was valuable. I've had my cars maintenanced by other shops, including Belle Tire, and none compare to the service provided by Ken. Having a car serviced by the dealer is not cheap, but overall I felt my oil change and tire rotation was affordable and I'll be returning to Ralph Thayer for my 20k maintenance. - Bob Hodges

they could not fix thr problems with my car. I have had... - TKirk

they could not fix thr problems with my car. I have had nothing but bad Service. I own a chrusler and I had to take it to a Ford dealership to get good service. (My car was still under warranty) lakeshore chrysler replaced my brakes...1 week later I had to pay to have them adjsuted they performed and alignment....my car still pulled and my steering wheel was off center. The performed and oil change and stripped the drain plug. They couldn't get me in a for a couple of days...so they say. I had to pay to have that fixed at Great lakes Ford. I would not recommend this srevice department. They are not good at all. Poeple thought Discovery Ford ripped customers off...go to Lakeshore Chrysler.

Great service - Rick

Hall Motors went way out of their way to help me out getting a key for my new f250. Just want to thank Heather&Amber for all their work and help.

Jonny in service was great. I was disappointed in oil... - sreeves3

Jonny in service was great. I was disappointed in oil change, I had a oil leak, I had to bring the vehicle back the next day for service.

The best customer Service - Miguel04

I was driving from Canton Mi to St.Joseph when my air conditioning had broke down, I was,able to Google the dealership location. When I arrived I was politely greeted by Ralf who reassured me that everthing will be taken care of and informed me that the overall time would not be long. In mind I was like great! What else can go wrong and nothing did. My car was fixed and looked over within 1 hour . I recived a follow up call within 2 hours to see how my air conditioning was working and a thank you card in my car. I have never been so impressed with the customer service, promptness, honesty and would highly recommend , Ralph who answered all my questions that I had abt my car and ect. And anyone who wants great service should go to Le Valley.

I got into an accident and had it towed to Long Family... - CCharles

I got into an accident and had it towed to Long Family Auto Center, which was recommended by my insurance company. Don, the body shop manager, was really helpful and walked me through the process. He even got me a deal on a rental from Enterprise, since I didn't have coverage for a rental. Unfortunately, my car was totalled. Long Auto has many cars for sale. I was afraid that I would have to get something older or really cheap because my credit isnt the best, but Marvin in sales got me an amazing deal on a 2008 and got me financed too. They had no problems getting me a loan and a great car. I have since sent my sister and my best friend to Long Family Auto Center and would recommend anyone to them for everything car related. Thanks Marvin for all your help (and the referral checks before Christmas really helped out! Thanks)