813 Michigan Used Car Service Centers

Service was quick. - Bolt from Detroit

Service was quick. Appears to be excellent. Room was clean. Service manager kept me updated.

The service here is terrible. - me

The service here is terrible. They are always short-staffed on technicians. It takes weeks to get an appointment. When you finally get your vehicle in for the appointment, it can be several days before someone looks at it. Recently, they had my car for a couple of weeks, saying that the part they needed was held up in Mexico. I went into the office only to find out that the part had arrived a week before. I've had to bring my vehicle in multiple times to address the same issue. The first time they misdiagnosed it, they fixed the wrong issue. The second time, they claimed to fix it, only to find out that the problem still existed the next day. It won't be long before I sell this car and move on from Jeep.

Courteous and speedy. - lindashere48

Courteous and speedy. This says it all. Making me say more is redundant . Thank you.

We use to be happy with Albion Ford but from this last - Jackie

We use to be happy with Albion Ford but from this last experience with their service department, there is no way I would recommend this dealership to anyone. If the service is not there then do not buy from them. My daughter took her truck in on 6-22 because from an earlier visit they told her the timing chains went out. They also told her this would not be covered under warranty. When she questioned this then they and told them she spoke to the warranty department they said they would have to tear it down to determine whether this was due to ware and tear or if it was a warranty issue. They then told her to bring the truck in on 6-22 to tear it down to determine if she would have to pay for the repairs or if it would be covered under warranty. Went today 7-28 and nothing was done with it. Not only were no repairs done but also charged her $330.00 dollars for her to pick up the truck and take it someplace else. The service people were extremely rude and I will no longer do business with them again. From this experience, I would no longer recommend them to do business with.

We were in Alpena from Houghton for a hockey tournament - Jammelsch

We were in Alpena from Houghton for a hockey tournament and our side blind zone alert system malfunctioned, which also affected the locks, airbags, and key fob. Worried about getting home, we brought it here and they quickly diagnosed the problem. Even though they couldn’t do the complete repair to replace the modules, they did a quick fix (unplugged the defective module) in under an hour for under $50. I can’t say enough how helpful and knowledgeable the service manager Steve Bruski was! Bruski deserves a brewski! I highly recommend getting service or buying a vehicle here.