Great Experience - K Flateau
We live in Traverse City, MI and were unable to find the type of used vehicle we were looking for locally. We went to autotrader.com and found My Auto Import Center and a vehicle we were interested in. My husband and I were both very pleased at the quick response and ease of our transaction. The entire staff was helpful, friendly and very communicative about the entire process. We had our vehicle purchased, financing and paperwork done and left the dealership at 7:15p with our vehicle. They even have the ability to process your license plate so we left with it on our car that day and didn't have to wait to get it in the mail. Honest and helpful without being pushy or insincere.
Roy Van Liere was immediately available and responded to our initial inquiry about the car very quickly and being that we were about 150 miles away, was in constant follow up contact with us via phone and email to assist us in any way he could.
Best experience ever! - Surge337
I had the best experience at Sellers Subaru. From first contact over the phone to walking in and working with Jackie E., to finance with Jay E. and every other person I came across. The service and experience was refreshing. They treat you like a person, a friend, a family member. No pressure sales but they care to work with you. This experience is so different than my last one at a different dealership. Every dealership needs to take note! Sellers is A++
Top Reviewed Specialists At This Dealership
For the 1st time, I'm back for the 2nd time! - pietsch69
I tend to lease a new & different vehicle each time I renew. However, for the 1st time, I decided to lease the Subaru Forester again. The Subaru Forester was an excellent vehicle, especially in the Winter months. I get great gas mileage on my commute to work too (unlike most SUV's). And for a small SUV, there is a lot of room inside (never have to slide up the front seats to make room for passengers in the back).
I also can't say enough about working with my salesperson Brian Plauman. Honestly, best person I've worked with so far, and I've leased a lot of vehicles over the years. Friendly guy, knows his stuff, and wants to be sure you (as the customer) are happy with your vehicle.
Knowledgeable, friendly, low key, good value - skfisher
In my search for a new car I have test-driven a number of vehicles (including SUVs) but ultimately decided on the Subaru Legacy sedan. This car drives extremely well, is quiet, has AWD, great visibility and all of the safety features that I was looking for. My sales representative was Patrick Murdock. Patrick is a very friendly person who is very low key in his approach (which I greatly appreciated) and I never felt under any pressure to commit to the sale until I was ready. Patrick is also very knowledgeable about the Legacy and could answer all of my many questions. One of the issues that did arise was my indecision over whether the 4 cylinder (2.5i) or 6 cylinder (3.6R) models would suit me best. The necessitated additional test drives for side-by-side comparisons. Throughout the entire process, Patrick was very patient and understanding and when I had made my final choice, he was able to locate the vehicle that I was looking for in my top color choice-and at a good price. Getting me into a Subaru is no small feat since I have been a loyal Honda customer for over 25 years. My experience with the purchase of a new Legacy could not have been smoother thanks to the efforts of Patrick at Dunning Subaru.
Great Experience - E.Skryb
Summer of 2013 I purchased a new 2013 Subaru Impreza. Complete professionalism throughout, and they gave me more than fair trade-in value for my older vehicle. Highly recommend this dealer.
No hassles, timely, professional. Everything as expected - Happy Subaru Customer
I don't like car salesman but Anthony was no pressure, very fast in response to all questions, accurate and took time when we needed it. The transaction part was the smoothest I've ever experienced.
New Hyundai Owner - fgriffin50
Glassman Hyundai is very accessible,clean,with helpful sales service and management staff. My experience as a first time Hyundai customer and owner was pleasant and stress free. Oh yeah My new Hyundai Santa Fe is a Winner. ,
Service - jean
Standard oil change and vehicle inspection. I had scheduled an appointment and the work was completed within 45 minutes. Even included a car wash. Waiting room comfortable and people friendly.
Love my Subaru, but the dealership falls short. - Bern19
I recently worked with three departments within the dealership to repair what they agreed was shoddy workmanship. I called the Service Department 4 times and could not speak to a real person, and they did not return my call as the recording said they would do. The next morning I tried again, and I finally got a real person, and was told that I needed to contact the Body Shop Manager. The Body Shop Manager did return my call late that afternoon. The manager told me that they honor their work if it is due to shoddy workmanship. After the manager looked at the vehicle, he agreed that it did appear shoddy, and he would get me a quote for repairs at their cost. As I was waiting in the Service Department, I observed two Serra employees upset and verbally snipping at each other, which confirmed to me that the department did have issues.
I was not contacted by Serra with a quote for a couple days and drove to another Subaru dealership to get a quote from them, and after they looked at it, they commented that whoever did the original work did not do a good job. On the third day, I called the Serra bodyshop manager and he gave me a verbal quote. That quote from Serra at their cost was just about double the cost of the quote from the second dealership. I told the manager about the second quote and expressed my concern with the big difference in my cost, and that they were not honoring their original shoddy work. I was told that because I bought the vehicle used from them, that I was not the person that they would honor the shoddy work from. The manager said he would have to take it up to his bosses to see what they would approve.
At the end of one week, I was not called back, and I contacted the salesman that sold the Outback to me. I reminded the salesman about selling me the vehicle, and about his assurances of the quality workmanship that their dealership made, and that I paid full market price based on those assurances. He agreed that I should be the person that they honor the repairs for, and that he would take it up to dealership directors. After a couple days he called me back and said the directors will not honor any repairs, because Serra bought this dealership a couple years ago, and they will not honor work done before that.
I did take my Subaru Outback to the second dealership and had the repairs made. They showed me a piece of metal that they removed that was there from the first repair, and said the original repair was bad and it appeared that they did it as cheaply as possible.
Amazing Experience at Hodges Subaru! - Sunflower33
I was at 170,000 miles with my 2006 Toyota Matrix and I needed to get into another car. I went to Hodges Subaru, located in trendy Ferndale, Michigan. I got an great trade on my Toyota, and the whole team at Hodges made my experience nothing short of amazing! Their new dealership is urban cool too! Everyone involved including support staff were helpful, caring, and knowledgeable. Honestly, this has been the best buying experience I've ever had. I love my 2017 Legacy, the ratings and reviews of this car are excellent. I love the fact Hodges Subaru is family and community focused too! I would highly recommend anyone to buy from Hodges!
Showed up for appointment - no part! - BestGram3
My vehicle was identified for a recall. I called the dealership in the morning and scheduled an appointment for after work that same day. When I arrived for my appointment, I was told they didn't have any of the recalled parts. Inconsiderate not to call me and tell me don't bother driving all the way there. That was my second experience. My first was paying $100 for a $3 fuse.
GOAT! - RuthieB
That means Greatest Of All Time!! Friendly fun and genuine people. I love my Outback. The whole experience was top notch. They were flexible with my work schedule and stayed late on a Saturday to complete paperwork. I can't recommend them enough! GOAT!!!!
I emplore you do not go to Maple Hill Subaru - thubert33
For those of you out there who are considering a Subaru via Maple Hill I would implore you not to take that path. I have a fairly long story regarding my 2017 Subaru WRX/STI. I will start by stating that I am a 33 year old male with a family. For those of you still with me here is my story I hope it does two things for you.
1- encourages you to remember there are many options available to you as the customer and the purchasing power is yours to keep. Make the best decision you can and shop other dealers even for the same brand as in my story all dealerships are not created equal regardless of brand.
2- helps the group at Maple Hill learn and realize that they lost a level headed influential customer through multiple failures to treat me with respect, dignity or family as the brand demands and declares.
In roughly November/December after having my STI for a few months I took it to the drive through car wash to knock the Michigan salt off the body. I was greeted by a gentlemen who told me that he would not permit me to go through the wash due to the spoiler on the rear. I informed him that my car is brand new. He then told me and I quote as it is seared into my mind "ok Ill let you through this one time but if something happens you and I are going to have a serious discussion".
A serious discussion I thought? How interesting of a way to treat a "valued" customer as a criminal in the event their wash process damages my 2017 car. Also, I found it interesting that I am a 33 year old level headed male with a family who just got the "father son talk" from a gentlemen that couldn't have been over 25. I digress.
Sadly my dissatisfied experience goes much deeper. If I haven't lost you yet stay tuned because I promise you the rest will make you rethink your decision.
In early January I contacted the service department as my car seemed extremely sluggish and would not engage the turbo past 10 PSI. Normal boost pressure on my car is around 15 PSI give or take. I contacted them on a Monday morning informing them of my longish story or concern with the cars performance. The man whom I had the pleasure of speaking with spoke to me as if I had no clue about my car and that I didn't have the right amount of oil or correct gas in the car and to make even more awesome he told me he didn't have the time to talk to me if you will because he was very booked and backed up. I asked if I could at least drop mine off and they could take there time with it just provide me with a loaner or rental until repaired back to satisfaction. I was told that was not an option, but they could surely give me a ride home. I said that doesn't work for me I have to have a set of wheels. I don't care if it is a $1,000 rust box. Just don't make me keep driving mine and creating more damage potentially. At the end of the conversation I feel he most likely could feel my frustration and desperation for help and I got the best question I could have ever heard "HOW OLD ARE YOU"????? This really stung at a level that I cannot begin to define. I was discriminated against due to my age. Explain that away any how you feel like it, but this question was asked in a demeanor that in no way was relevant. I felt accused again as if a criminal that pounded there car and caused the problem. I assure you I change the oil on this car religiously and hoped to pass it down to one of my kids someday if possible.
With that said I was floored and as they didn't "have time" to talk to me and said they would call me back (never happened) I chose to call them back and make the appointment. When calling the second time I spoke with the service manager and he was at least polite. Mind you ***Engine not running right*** they told me the best they could do was the 27th of January..... This was literally three weeks away! You want me to drive my brand new car with engine issues for three more weeks maybe doing even more damage because your service department is so far behind they cant even diagnose my car for three weeks? What does that say about your service department and also your brand I ask?
I made a personal visit to my salesperson who thought it a tad odd as well. The 27th is the best we can do but we are going to put our best tech on it. You're telling me there are substandard techs there as well?
I personally contacted a different dealer (Fox Subaru) and was helped with 5 stars finding out. drumroll. you guessed it ringland failure on cylinder 4. In the car world this means your motor is toast. All being covered under warranty replaced and repaired before Maple Hill would have even glanced or batted an eye at it.
If I am lucky enough to have someone at a significant level at Maple Hill read this. Ask around I am sure you can get in touch with me at any time. I'm the man that bought the 2017 STI WRB in July of 2016. I am confident you most likely wont.
I felt ripped off in regards to both the purchase and... - twagon
I felt ripped off in regards to both the purchase and trade-in. If I had to do it again, I would not. I would not buy from here however, service is TOP NOTCH any one with a VW or Audi in southern MI should try Williams for service.
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