First Subaru purchase - Tom and Kim Sullivan
We just purchased our new Subaru from Andre Coffee.W e showed up on a Saturday without an appointment. Andre was a very busy guy but made us feel like we were his only priority. He went out of his way to find us exactly what we wanted in a couple of days and made the buying process so easy on us. We appreciated meeting the service manager and the time he took with us. Dealership is clean, comfortable, inviting and the employees we encountered were friendly and polite. We would highly recommend this dealership and Andre.
Expert service every time! - Barbara Francine Seiden
I receive extra special attention. The service people are professional, friendly and eager to please. No service has taken longer than an hour and a half.
Good vehicle-Forester from good dealer suburban Subaru - Girish
Subaru makes very quality vehicles, my choice is forester with eye sight. suburban Subaru staff is very professional in handling customer. Michael Guido is very knowledgeable person, who helped me in making the best choice.
Honest, reputable dealership - Debbie G
I found Sellers Subaru on cars.com. Though I had never gone through this website, nor had I purchased a car through a dealer outside Illinois, every one of the staff was helpful, honest and a pleasure to deal with. They even had the car delivered to me in Illinois! I love my new Subaru Crosstrek and highly recommend Sellers Subaru, as their team is willing to go above and beyond to satisfy the customer. They could not have been more accommodating as I navigated the maze of car purchase! From the customer care representative all the way to the sales manager, my experience truly was fantastic!
How to build customer loyalty from the start - Ray Hough
Brand new Impreza, tiny little fit-and-finish problem: metal-to-metal popping noise when driver's door opened or closed, 1/4 inch place on edge of door where finish was rubbed away. Did they just tighten the hinge, give the door a touchup, and send me home? No! They sent the car to a body shop to be fixed right, at no charge under the new-car warranty. They gave me a loaner for several days, and it was a Forester! Again, no charge. As a first time Subaru owner and a first-time Dunning customer, I'm very impressed. As a small-business owner myself, I can see this: Service Manager Drew Gwinn made the decision on how to fix my car, without consulting anybody else (like finance guys in the back office). That means the Dunning company trusts him and his judgment. I admire a business that knows the worth of its employees..
Good customer experience buying a "new" used car - Happy Car buyer
if you want to buy a new used vehicle as we did you are at the right address at Serra. If you are looking for a knowledgeable friendly person to help you talk to Chris Brown. No headaches, no annoying "sales pitch" . Overall a very good experience.
Great Experience - E.Skryb
Summer of 2013 I purchased a new 2013 Subaru Impreza. Complete professionalism throughout, and they gave me more than fair trade-in value for my older vehicle. Highly recommend this dealer.
Friendly dealership. My partner just bought the same vehicle as mine cle as mine based on my recommendation and his trip to the dealership. - paulfjoelson
I went to the dealership not intending to buy a vehicle but to appease my wife as she did not like me driving a Mini although it ha 14000+ miles. I purchased a Genesis as a result of friendly service and a great deal.
Subaru uses oil - carmstr835
I was concerned when I brought my Subaru in for i't 1st oil change Jan 2011. They informed me I was down 2 quarts of oil. I couldn't believe that because I have NEVER had a car that used oil. I was told some Subaru's use 1 qt of oil every 1000 miles and that is exactly what my car does and has for almost 5 years. Now that I have over 60K miles and they are going to fix the oil consumption problem I am not a candidate because it was never documented that is was using oil. How do I know what they put on the documentation??? So. This car is going to be paid off this week and I KNOW I won't buy another one. I was pretty much told by the service manager today, that I was not truthful, They claim they keep very good records, and if my car was down 2 qts it would have been noted and it wasn't; so now I am just out of luck and stuck with the oil consumption and probably oil ring leaks in the future...adding $8.00 to transportation costs every 1000 miles gets expensive. Every 3 tanks of gas, I must add a qt of oil. This is wrong Hodges Subaru! You need to stand by your customers, not accuse them of lying. I faithfully drove all the way from Port Huron to Hodges Subaru from Nov 2010-Jan 2013. But the cost of gas and time forced me to find a closer service place lately. I guess if I had still come there the past 2 years they would have miraculously remembered our conversation back in Jan 2011. right....
Exceptional Service - Marla123
Turned in my lease and leased a 2016 Suburu Outback. It was a very easy trade, staff informative and very helpful. I feel very confident and happy with the trade. Facilities exceptional too.
Dishonorable - Geoffrey A Kartes
If only there were a 0 star option. Subarus are a great car but this dealership does not do them justice. After an agreed upon out the door price a factory recall was made on the car's airbag by Subaru. The used car manager claimed he now couldn't sell it for less than $1100 over the agreed upon price. They did not honor our original deal, even though I have the paperwork stating the agreement and the price. I have never tried so hard to get a dealership to SELL ME a car! I spent over two weeks calling this place for updates on the vehicle and they never returned calls. The receptionist is only willing to transfer the calls to voicemails of the sales agents. The used car manager, Gareth, broke the original agreement price he made with us because of a factory recall, that I'm sure Subaru covered the cost of. I do not have any good things to say about my experience with this place or the staff. Buyers should seriously beware and take extreme caution. Plenty of other (honorable) Subaru dealerships out there. Go to them first!
I had my vehicle taken here after the engine stalled out.... - Drn13
I had my vehicle taken here after the engine stalled out. It was after hours when I dropped it off, so I came in early the next morning to check on it and see if I could get a loaner. The gentleman at the service am desk was very unhelpful and rather rude. I asked about getting a loaner and was told I couldn't get one because I hadn't purchased my car from there (I get one at My Auto Imports every time I take my car there and I didn't buy from them either). The gentleman was indifferent and told me I should rent a car. At any rate, my car was with them for a total of four days before being assessed. I finally called and asked what was going on, and was told the cost would be $13,000 to tear apart the engine and replace what was needed. However, they wouldn't be able to even start it for at least 2 weeks. I promptly told them that they were no longer authorized to work on my vehicle and had it towed to My Auto Imports in Muskegon. I paid them $219 and got my car back in 3 days. Maple Hill's lack of concern for their customers, rude service desk associates, and lack of vehicle knowledge is beyond reason. I will never take my car to them again. Even if it costs you for towing, have your car taken to Muskegon. They will take care of you. And they'll actually care about you as a customer and not act as if you are a nuisance for needing service done on your car.
I felt ripped off in regards to both the purchase and... - twagon
I felt ripped off in regards to both the purchase and trade-in. If I had to do it again, I would not. I would not buy from here however, service is TOP NOTCH any one with a VW or Audi in southern MI should try Williams for service.
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