Golf R Purchase - AD2410
Jack quickly responded to both e-mails and calls during my purchase experience. He really seemed to know the performance aspects of the Golf R which helped me feel more comfortable with the decision. Good job Jack!
great - Dawn Pinho
I didn't realize my appointment was going to take 2 hours so I was provided with a loaner car. I really appreciated him giving that to me as an option.
SUBARU FORESTER BUYING EXPERIENCE - CHANDU NEKKANTI
Highly recommend Suburban subaru. From test drives to purchase of the vehicle everything went smoothly. Truly "They are not selling the vehicles, They will help you to buy the Vehicle".
Hannah Husein seals the deal - Ruby Subie
I visited four car dealerships in person, spoke by phone with two others, and drove 12 different car models both new and used, all over the course of several months. To me this was due diligence, but my deliberative style was not the ideal fit for a typical car salesman accustomed to hustlng for a quick deal. Some of the dealers tried to talk me out of my own preferences because they did not match their products or inventory; often, their hustle verged on paternalistic and rude. Throughout this process, Hannah Husein stood out as a shining exception: always engaged and helpful, patient and enthusiastic, She never tried to hustle me and had the skill to tune in to what I needed in a car. I am thrilled with my new "Ruby Subie.". Great thanks and respect to Hannah Husein and the team at Dunning Subaru.
Kudos to Rob Percy - Pqmc
I want to send out a shout to Rob Percy. I was at your dealership yesterday with a problem caused by another vendor's poor install of a trailer hitch on my 2016 Outback. Rob was so very helpful in many ways to resolve a very serious wiring problem. His professional manner and completed written documentation made it possible for me to receive a full refund from the other vendor. Kudos also to the Service Technician who did the work on my car. Sorry that I didn't get his name.
Good customer experience buying a "new" used car - Happy Car buyer
if you want to buy a new used vehicle as we did you are at the right address at Serra. If you are looking for a knowledgeable friendly person to help you talk to Chris Brown. No headaches, no annoying "sales pitch" . Overall a very good experience.
Great Experience - E.Skryb
Summer of 2013 I purchased a new 2013 Subaru Impreza. Complete professionalism throughout, and they gave me more than fair trade-in value for my older vehicle. Highly recommend this dealer.
Had warranty work and an engine check done. - SpartanFan
Great service, very prompt, gave me a loaner vehicle without any issues and staff was very friendly and helpful. I have never had a bad experience with the service or sales department.
Subaru uses oil - carmstr835
I was concerned when I brought my Subaru in for i't 1st oil change Jan 2011. They informed me I was down 2 quarts of oil. I couldn't believe that because I have NEVER had a car that used oil. I was told some Subaru's use 1 qt of oil every 1000 miles and that is exactly what my car does and has for almost 5 years. Now that I have over 60K miles and they are going to fix the oil consumption problem I am not a candidate because it was never documented that is was using oil. How do I know what they put on the documentation??? So. This car is going to be paid off this week and I KNOW I won't buy another one. I was pretty much told by the service manager today, that I was not truthful, They claim they keep very good records, and if my car was down 2 qts it would have been noted and it wasn't; so now I am just out of luck and stuck with the oil consumption and probably oil ring leaks in the future...adding $8.00 to transportation costs every 1000 miles gets expensive. Every 3 tanks of gas, I must add a qt of oil. This is wrong Hodges Subaru! You need to stand by your customers, not accuse them of lying. I faithfully drove all the way from Port Huron to Hodges Subaru from Nov 2010-Jan 2013. But the cost of gas and time forced me to find a closer service place lately. I guess if I had still come there the past 2 years they would have miraculously remembered our conversation back in Jan 2011. right....
Exceptional Service - Marla123
Turned in my lease and leased a 2016 Suburu Outback. It was a very easy trade, staff informative and very helpful. I feel very confident and happy with the trade. Facilities exceptional too.
Committed Customer No Longer - ejfrench
After purchasing and having my Impreza serviced at Fox Subaru for many years, the past few months have been frankly troubling. The service department has gone from taking great care with questions, and explanations for servicing my vehicle, to a severely diminished customer service focus. While the new building and facilities certainly are nice, there is no privacy. Staff openly initiates service and monetary discussions in the middle of the lobby where multiple customers are waiting. Even after giving them the benefit of the doubt on two occasions, discussing concerns with the service adviser and general manager, little to no effort to address the concerns or even communicate an understanding of the concerns has occurred.
Additionally, there seems to be a lack in attention to detail, which truly drives success for a genuinely customer service oriented organization. The multi point service inspection paperwork is often incomplete. You can count on the electronic portion to be filled in. Suggested maintenance is written down, and the service adviser is unprepared to discuss the cost for such maintenance. When we asked what the cost would be, an estimate was given on the fly, and we were told to call back to get a an accurate estimate.
Prices have increased considerably since they have moved into the new building.
Overall, we are sad to say this, but we will not be returning to Fox Subaru. Up to Muskegon we go.
I had my vehicle taken here after the engine stalled out.... - Drn13
I had my vehicle taken here after the engine stalled out. It was after hours when I dropped it off, so I came in early the next morning to check on it and see if I could get a loaner. The gentleman at the service am desk was very unhelpful and rather rude. I asked about getting a loaner and was told I couldn't get one because I hadn't purchased my car from there (I get one at My Auto Imports every time I take my car there and I didn't buy from them either). The gentleman was indifferent and told me I should rent a car. At any rate, my car was with them for a total of four days before being assessed. I finally called and asked what was going on, and was told the cost would be $13,000 to tear apart the engine and replace what was needed. However, they wouldn't be able to even start it for at least 2 weeks. I promptly told them that they were no longer authorized to work on my vehicle and had it towed to My Auto Imports in Muskegon. I paid them $219 and got my car back in 3 days. Maple Hill's lack of concern for their customers, rude service desk associates, and lack of vehicle knowledge is beyond reason. I will never take my car to them again. Even if it costs you for towing, have your car taken to Muskegon. They will take care of you. And they'll actually care about you as a customer and not act as if you are a nuisance for needing service done on your car.
I felt ripped off in regards to both the purchase and... - twagon
I felt ripped off in regards to both the purchase and trade-in. If I had to do it again, I would not. I would not buy from here however, service is TOP NOTCH any one with a VW or Audi in southern MI should try Williams for service.