Praise for the My Auto Team - Eric
My wife and I couldn't be more pleased with our experience at My Auto Import Center. Their sales and service departments are excellent, staffed with customer-oriented team members whose positive attitudes are contagious.
I Highly Recommend This Dealership - mooseness
I love this dealership. They are friendly, courteous, and make me, the customer, feel important and like family. They have a wonderful service department too!. This is our second Forester from this dealership. Ron Redfern, General Manager, has trained his staff to listen to the customer's needs and to put the customer's needs first. The salespeople are extremely knowledgable of the vehicles they sell. If they don't know the answer to your question, they admit they don't know the answer and proceed to find someone who does. They are not pushy and take all the time one needs while looking for a vehicle. We spent over 4 hours looking at vehicles and we had the salespersons undivided attention the whole time.
Sincerely - Ellen Benson and Jenny Bell
Top Reviewed Specialists At This Dealership
Great first time dealership car buying experience with Oleg - 2015 Subaru Legacy 2.5i
This was my first time buying a car at a dealership by myself, and a Subaru at that. I got greeted as I walked in, and Oleg the used car salesman helped me pick my Soobie. I would recommend him for anyone looking to purchase a used Subaru from Suburban Subaru of Troy.
I was also treated very well by other staff members, especially the finance manager Amber.
Great service - Happy customer Judy
Darren Henry did a great job in helping us decide that the Subaru Premium was the perfect car for us. He walked us through all the features and financing and made us feel perfectly comfortable with our choice. We are comfortable in recommending Darren and Dunning Subaru as the person and place to go to for a new car.
Best Service Department I've ever Dealt with - motoguy128
I brought my wifes 2011 Q5 2.0T (Purchased elsewhere) in for oil consumption issue. They have been quick, informative, positive attitude and easy to work with. They appear fully informed about the issue, know the vehicles really, really well and their sales guys have been friendly and didn't try to sell me a car. They seem to understand the value of good customer service and long term relationships. I love my BMW, but this dealer makes me want to consider an Audi when I'm shopping in the future.
They even gave me a quart of oil for free to help me out while I'm waiting for the parts to come in for the engine rebuild.
The BMW dealer across town should take notes!
Great Experience - E.Skryb
Summer of 2013 I purchased a new 2013 Subaru Impreza. Complete professionalism throughout, and they gave me more than fair trade-in value for my older vehicle. Highly recommend this dealer.
No hassles, timely, professional. Everything as expected - Happy Subaru Customer
I don't like car salesman but Anthony was no pressure, very fast in response to all questions, accurate and took time when we needed it. The transaction part was the smoothest I've ever experienced.
New Hyundai Tucson - william.wehrle
We had a great sales experience with Jeff Stewart and also had the opportunity to meet Mr. Glassman. It was a very smooth, expedient, and professional experience, and I definitely recommend them. Great dealership!
Great deal & great service - sdchilds85
I got fast and efficient service. The buying experience, was sluggish, but that’s the fault of the finance companies. I left with a fully loaded 17 Outback 2.5L Limited w/ Eyesight (formerly a dealer loaner). Certified Used, around 6,000 miles, with the original warranty and an extended warranty at half the normal cost, plus gap. With the sizeable discount on the Outback, it nullified the negative equity in my 13 Chevy. Working with Jeremy, Adam, and David was excellent, the customer service was great. Further, they diligently worked with the finance company to get me the best deal, with limited credit inquiries. The Outback is amazing, comfortable, and has every feature I could want and more.
Amazing Experience at Hodges Subaru! - Sunflower33
I was at 170,000 miles with my 2006 Toyota Matrix and I needed to get into another car. I went to Hodges Subaru, located in trendy Ferndale, Michigan. I got an great trade on my Toyota, and the whole team at Hodges made my experience nothing short of amazing! Their new dealership is urban cool too! Everyone involved including support staff were helpful, caring, and knowledgeable. Honestly, this has been the best buying experience I've ever had. I love my 2017 Legacy, the ratings and reviews of this car are excellent. I love the fact Hodges Subaru is family and community focused too! I would highly recommend anyone to buy from Hodges!
Love my Subaru, but the dealership falls short. - Bern19
I recently worked with three departments within the dealership to repair what they agreed was shoddy workmanship. I called the Service Department 4 times and could not speak to a real person, and they did not return my call as the recording said they would do. The next morning I tried again, and I finally got a real person, and was told that I needed to contact the Body Shop Manager. The Body Shop Manager did return my call late that afternoon. The manager told me that they honor their work if it is due to shoddy workmanship. After the manager looked at the vehicle, he agreed that it did appear shoddy, and he would get me a quote for repairs at their cost. As I was waiting in the Service Department, I observed two Serra employees upset and verbally snipping at each other, which confirmed to me that the department did have issues.
I was not contacted by Serra with a quote for a couple days and drove to another Subaru dealership to get a quote from them, and after they looked at it, they commented that whoever did the original work did not do a good job. On the third day, I called the Serra bodyshop manager and he gave me a verbal quote. That quote from Serra at their cost was just about double the cost of the quote from the second dealership. I told the manager about the second quote and expressed my concern with the big difference in my cost, and that they were not honoring their original shoddy work. I was told that because I bought the vehicle used from them, that I was not the person that they would honor the shoddy work from. The manager said he would have to take it up to his bosses to see what they would approve.
At the end of one week, I was not called back, and I contacted the salesman that sold the Outback to me. I reminded the salesman about selling me the vehicle, and about his assurances of the quality workmanship that their dealership made, and that I paid full market price based on those assurances. He agreed that I should be the person that they honor the repairs for, and that he would take it up to dealership directors. After a couple days he called me back and said the directors will not honor any repairs, because Serra bought this dealership a couple years ago, and they will not honor work done before that.
I did take my Subaru Outback to the second dealership and had the repairs made. They showed me a piece of metal that they removed that was there from the first repair, and said the original repair was bad and it appeared that they did it as cheaply as possible.
First new car - Jas319
Came in know exactly what I wanted and confirmed it after test driving. Pricing is competitive, people are nice and showrooms are clean and well-kept. My favorite part of this dealership has actually come after the purchase. Service at this location is bar-none the best. The people are honest and take care of your car as if it were their own.
GOAT! - RuthieB
That means Greatest Of All Time!! Friendly fun and genuine people. I love my Outback. The whole experience was top notch. They were flexible with my work schedule and stayed late on a Saturday to complete paperwork. I can't recommend them enough! GOAT!!!!
Showed up for appointment - no part! - BestGram3
My vehicle was identified for a recall. I called the dealership in the morning and scheduled an appointment for after work that same day. When I arrived for my appointment, I was told they didn't have any of the recalled parts. Inconsiderate not to call me and tell me don't bother driving all the way there. That was my second experience. My first was paying $100 for a $3 fuse.
I felt ripped off in regards to both the purchase and... - twagon
I felt ripped off in regards to both the purchase and trade-in. If I had to do it again, I would not. I would not buy from here however, service is TOP NOTCH any one with a VW or Audi in southern MI should try Williams for service.