GREAT SERVICE! I would certainly recommend My Auto Imports! - azcrazy
I gave My Auto Imports in Muskegon a Excellent review do to the great Customer Service. They were quick to respond to what my needs were and was approved promptly. I had options which were great to have in they type of vehicle I was searching for.
A Big Thank You to Roy, whom took care of everything for me!
Great Sales person - YENGV
Went in to purchase a 2017 Subaru forester and the process was fast and straight forward. Everything I wanted to know was laid out in front of me and everything went smoothly. Briana was a great sales person and would recommend her to everyone getting a car at Seller Subaru.
Top Reviewed Specialists At This Dealership
For the 1st time, I'm back for the 2nd time! - pietsch69
I tend to lease a new & different vehicle each time I renew. However, for the 1st time, I decided to lease the Subaru Forester again. The Subaru Forester was an excellent vehicle, especially in the Winter months. I get great gas mileage on my commute to work too (unlike most SUV's). And for a small SUV, there is a lot of room inside (never have to slide up the front seats to make room for passengers in the back).
I also can't say enough about working with my salesperson Brian Plauman. Honestly, best person I've worked with so far, and I've leased a lot of vehicles over the years. Friendly guy, knows his stuff, and wants to be sure you (as the customer) are happy with your vehicle.
Excellent Experience with Patrick Murdock and Dunning Subaru - OutbackFan
I highly recommend Dunning Subaru and sales agent Patrick Murdock. I purchased a 2017 Outback from Patrick back in August of 2016. Patrick was very knowledgeable and very patient with all of my questions. I never felt pressured in any way. To the contrary, I felt well cared for and thoroughly enjoyed my buying experience. I love my Outback and am thrilled to be a Subaru owner. The entire Dunning team was professional, helpful and fantastic to work with. The sales manager was very nice and made sure to let me know that I could contact him at any time before and after the purchase if I needed anything. In addition, the service/repair crew is fabulous. I've had the car in to pump up a few tires and for my 6-month servicing and not only was the service staff quick, helpful, and happy to answer my questions, they even washed the exterior of my car without me even asking. What wonderful service! On my last service visit, I worked with Austin who was very professional and delightful.
Good customer experience buying a "new" used car - Happy Car buyer
if you want to buy a new used vehicle as we did you are at the right address at Serra. If you are looking for a knowledgeable friendly person to help you talk to Chris Brown. No headaches, no annoying "sales pitch" . Overall a very good experience.
Great Experience - E.Skryb
Summer of 2013 I purchased a new 2013 Subaru Impreza. Complete professionalism throughout, and they gave me more than fair trade-in value for my older vehicle. Highly recommend this dealer.
No hassles, timely, professional. Everything as expected - Happy Subaru Customer
I don't like car salesman but Anthony was no pressure, very fast in response to all questions, accurate and took time when we needed it. The transaction part was the smoothest I've ever experienced.
Hyundai's - firstname.lastname@example.org
The sales people are friendly and helpful. Some minor moments of confusion at delivery, missing lease payoff check, car play software update and XM radio info needed after handoff.
Great time - David McKee
I know that you have heard this before, but I normally do not write reviews about anything. Most times i feel reviews are slanted and do not paint an accurate picture. This is really different.
My wife and I were in the marker for a 2017 Crosstrek. LaFontaine was the fifth dealer that I had contacted and they wanted to sell me a car. Most of the leg work was done via email and texting, as we were going to be traveling almost two hours to purchase this vehicle. I really did not want to spend a great deal of time on a beautiful Saturday afternoon wrangling about a vehicle purchase. After I had secured a purchase price that we both agreed on and a trade in price for my current vehicle, (contingent upon actual inspection when we arrived).
When we arrived we were greeted by Jason Fox and introduced to Kevin Crowell. He handed us the keys to the car and we went for a drive while they inspected our trade in.
We got back sat down with Kevin, began the paperwork, and he began explaining to us some of the features on the Crosstrek. A few minutes later Adam Germain came and introduced himself and we went to fill out all the necessary paperwork involved. This is when things can become a little dicey. Not this time. All went just as I had hoped it would, and I can honestly say that this is the first time that I ever had a good time at a car dealership.
Want to say thanks to everyone involved in this transaction, and I would definitely come back and also recommend others to stop on by.
I ain't kidding ya! I actually had a good time buying a car from a new car salesman! Imagine that.
Low Pressure / High Reward - Bstinebaugh
Thank staff at Hodges, and I love the new car lot! I've bought new and used cars from Hodges and get all my service work done there as well. Great family owed business, not a mega dealer with locations all over the place! U won't be disappointed, awesome cars!
Showed up for appointment - no part! - BestGram3
My vehicle was identified for a recall. I called the dealership in the morning and scheduled an appointment for after work that same day. When I arrived for my appointment, I was told they didn't have any of the recalled parts. Inconsiderate not to call me and tell me don't bother driving all the way there. That was my second experience. My first was paying $100 for a $3 fuse.
GOAT! - RuthieB
That means Greatest Of All Time!! Friendly fun and genuine people. I love my Outback. The whole experience was top notch. They were flexible with my work schedule and stayed late on a Saturday to complete paperwork. I can't recommend them enough! GOAT!!!!
I emplore you do not go to Maple Hill Subaru - thubert33
For those of you out there who are considering a Subaru via Maple Hill I would implore you not to take that path. I have a fairly long story regarding my 2017 Subaru WRX/STI. I will start by stating that I am a 33 year old male with a family. For those of you still with me here is my story I hope it does two things for you.
1- encourages you to remember there are many options available to you as the customer and the purchasing power is yours to keep. Make the best decision you can and shop other dealers even for the same brand as in my story all dealerships are not created equal regardless of brand.
2- helps the group at Maple Hill learn and realize that they lost a level headed influential customer through multiple failures to treat me with respect, dignity or family as the brand demands and declares.
In roughly November/December after having my STI for a few months I took it to the drive through car wash to knock the Michigan salt off the body. I was greeted by a gentlemen who told me that he would not permit me to go through the wash due to the spoiler on the rear. I informed him that my car is brand new. He then told me and I quote as it is seared into my mind "ok Ill let you through this one time but if something happens you and I are going to have a serious discussion".
A serious discussion I thought? How interesting of a way to treat a "valued" customer as a criminal in the event their wash process damages my 2017 car. Also, I found it interesting that I am a 33 year old level headed male with a family who just got the "father son talk" from a gentlemen that couldn't have been over 25. I digress.
Sadly my dissatisfied experience goes much deeper. If I haven't lost you yet stay tuned because I promise you the rest will make you rethink your decision.
In early January I contacted the service department as my car seemed extremely sluggish and would not engage the turbo past 10 PSI. Normal boost pressure on my car is around 15 PSI give or take. I contacted them on a Monday morning informing them of my longish story or concern with the cars performance. The man whom I had the pleasure of speaking with spoke to me as if I had no clue about my car and that I didn't have the right amount of oil or correct gas in the car and to make even more awesome he told me he didn't have the time to talk to me if you will because he was very booked and backed up. I asked if I could at least drop mine off and they could take there time with it just provide me with a loaner or rental until repaired back to satisfaction. I was told that was not an option, but they could surely give me a ride home. I said that doesn't work for me I have to have a set of wheels. I don't care if it is a $1,000 rust box. Just don't make me keep driving mine and creating more damage potentially. At the end of the conversation I feel he most likely could feel my frustration and desperation for help and I got the best question I could have ever heard "HOW OLD ARE YOU"????? This really stung at a level that I cannot begin to define. I was discriminated against due to my age. Explain that away any how you feel like it, but this question was asked in a demeanor that in no way was relevant. I felt accused again as if a criminal that pounded there car and caused the problem. I assure you I change the oil on this car religiously and hoped to pass it down to one of my kids someday if possible.
With that said I was floored and as they didn't "have time" to talk to me and said they would call me back (never happened) I chose to call them back and make the appointment. When calling the second time I spoke with the service manager and he was at least polite. Mind you ***Engine not running right*** they told me the best they could do was the 27th of January..... This was literally three weeks away! You want me to drive my brand new car with engine issues for three more weeks maybe doing even more damage because your service department is so far behind they cant even diagnose my car for three weeks? What does that say about your service department and also your brand I ask?
I made a personal visit to my salesperson who thought it a tad odd as well. The 27th is the best we can do but we are going to put our best tech on it. You're telling me there are substandard techs there as well?
I personally contacted a different dealer (Fox Subaru) and was helped with 5 stars finding out. drumroll. you guessed it ringland failure on cylinder 4. In the car world this means your motor is toast. All being covered under warranty replaced and repaired before Maple Hill would have even glanced or batted an eye at it.
If I am lucky enough to have someone at a significant level at Maple Hill read this. Ask around I am sure you can get in touch with me at any time. I'm the man that bought the 2017 STI WRB in July of 2016. I am confident you most likely wont.
I felt ripped off in regards to both the purchase and... - twagon
I felt ripped off in regards to both the purchase and trade-in. If I had to do it again, I would not. I would not buy from here however, service is TOP NOTCH any one with a VW or Audi in southern MI should try Williams for service.
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