Wonderful - ShellyT
Great team. Clean place. Good atmosphere. Wonderful sales force. Willing to work with you and for you. They make you feel welcome. They get the job done to your satisfaction.
great service! - Damnnchels
Jill and Jim at parts and service did a phenomenal job! Was in and out quick! Also love the fact that I get a car wash! Love taking the time to come to lafontaine Subaru in commerce because it's always worth it!
Another PERFECT leasing experience - Brett Wells
Thanks to Dustin (we have now worked with him twice!) we were able to turn in our previous Subaru lease early, outside of lease conditions (dealer buyout) without any having to suffer with lease agreement penalties (which I had exped would happen -- due to exceeded mileage, and a fairly dented driver's side door). Dustin went above and beyond to get us into a new lease with a very fair monthly rate. The whole experience was beyond our expectations! Thanks Dustin!!!
Honest, reputable dealership - Debbie G
I found Sellers Subaru on cars.com. Though I had never gone through this website, nor had I purchased a car through a dealer outside Illinois, every one of the staff was helpful, honest and a pleasure to deal with. They even had the car delivered to me in Illinois! I love my new Subaru Crosstrek and highly recommend Sellers Subaru, as their team is willing to go above and beyond to satisfy the customer. They could not have been more accommodating as I navigated the maze of car purchase! From the customer care representative all the way to the sales manager, my experience truly was fantastic!
How to build customer loyalty from the start - Ray Hough
Brand new Impreza, tiny little fit-and-finish problem: metal-to-metal popping noise when driver's door opened or closed, 1/4 inch place on edge of door where finish was rubbed away. Did they just tighten the hinge, give the door a touchup, and send me home? No! They sent the car to a body shop to be fixed right, at no charge under the new-car warranty. They gave me a loaner for several days, and it was a Forester! Again, no charge. As a first time Subaru owner and a first-time Dunning customer, I'm very impressed. As a small-business owner myself, I can see this: Service Manager Drew Gwinn made the decision on how to fix my car, without consulting anybody else (like finance guys in the back office). That means the Dunning company trusts him and his judgment. I admire a business that knows the worth of its employees..
Good customer experience buying a "new" used car - Happy Car buyer
if you want to buy a new used vehicle as we did you are at the right address at Serra. If you are looking for a knowledgeable friendly person to help you talk to Chris Brown. No headaches, no annoying "sales pitch" . Overall a very good experience.
Great Experience - E.Skryb
Summer of 2013 I purchased a new 2013 Subaru Impreza. Complete professionalism throughout, and they gave me more than fair trade-in value for my older vehicle. Highly recommend this dealer.
Fabulous! - jen
I love this dealership. They are ALWAYS friendly, fast and good. The service department is the best of any service department around.
Subaru uses oil - carmstr835
I was concerned when I brought my Subaru in for i't 1st oil change Jan 2011. They informed me I was down 2 quarts of oil. I couldn't believe that because I have NEVER had a car that used oil. I was told some Subaru's use 1 qt of oil every 1000 miles and that is exactly what my car does and has for almost 5 years. Now that I have over 60K miles and they are going to fix the oil consumption problem I am not a candidate because it was never documented that is was using oil. How do I know what they put on the documentation??? So. This car is going to be paid off this week and I KNOW I won't buy another one. I was pretty much told by the service manager today, that I was not truthful, They claim they keep very good records, and if my car was down 2 qts it would have been noted and it wasn't; so now I am just out of luck and stuck with the oil consumption and probably oil ring leaks in the future...adding $8.00 to transportation costs every 1000 miles gets expensive. Every 3 tanks of gas, I must add a qt of oil. This is wrong Hodges Subaru! You need to stand by your customers, not accuse them of lying. I faithfully drove all the way from Port Huron to Hodges Subaru from Nov 2010-Jan 2013. But the cost of gas and time forced me to find a closer service place lately. I guess if I had still come there the past 2 years they would have miraculously remembered our conversation back in Jan 2011. right....
Exceptional Service - Marla123
Turned in my lease and leased a 2016 Suburu Outback. It was a very easy trade, staff informative and very helpful. I feel very confident and happy with the trade. Facilities exceptional too.
Terrible customer service - Ednudna6
I recently went in to purchase a 2016 Subaru Impreza sport on June 26. I waited for a sales rep to help me out but it seemed like nobody wanted to work for a sale. So I walked inside and talked to the receptionist about talking to someone so I could take it for a test ride. Jen came out to give me the whole speal about the car. Took it for a ride and instantly knew it was the car for me, but ended up taking a different one for a test drive. After the test drive i told her I was interested and we needed to talk numbers. She then asked me how I wanted to pay, and with my response her whole attitude changed.
I told her I wanted to pay cash for the car
She then told me that they have a 0% financing up to 36 months blah blah.
NO I don't want a car payment
Anyways, after tax and everything it came out to 1500$ more than what I wanted to pay.
Now I have bought a couple vehicle brand new in my lifetime and never have I once payed sticker price. So I know there is a little room to work with.
I told her I have 25k cash right now for the vehicle. Sticker price was $24,999.
She wasn't budging and kept insisting for some reason that I finance. Are you joking??
I then told her I would have to think about it as it was higher than what I originally intended on spending, hoping that she would change something and help me out. She didn't!
Later that night I left her a message telling her I really loved the car but just couldn't spend the extra $$ and maybe she had a 2015 with the same features just a little less expensive for me..
I have still gotten no response from her.
So not only was I upset that I waited over half hour in the lot before I went inside to get help but I WAS another sale for Fox Subaru Grand Rapids and the terrible customer service turned me to go somewhere else. 😕
I had my vehicle taken here after the engine stalled out.... - Drn13
I had my vehicle taken here after the engine stalled out. It was after hours when I dropped it off, so I came in early the next morning to check on it and see if I could get a loaner. The gentleman at the service am desk was very unhelpful and rather rude. I asked about getting a loaner and was told I couldn't get one because I hadn't purchased my car from there (I get one at My Auto Imports every time I take my car there and I didn't buy from them either). The gentleman was indifferent and told me I should rent a car. At any rate, my car was with them for a total of four days before being assessed. I finally called and asked what was going on, and was told the cost would be $13,000 to tear apart the engine and replace what was needed. However, they wouldn't be able to even start it for at least 2 weeks. I promptly told them that they were no longer authorized to work on my vehicle and had it towed to My Auto Imports in Muskegon. I paid them $219 and got my car back in 3 days. Maple Hill's lack of concern for their customers, rude service desk associates, and lack of vehicle knowledge is beyond reason. I will never take my car to them again. Even if it costs you for towing, have your car taken to Muskegon. They will take care of you. And they'll actually care about you as a customer and not act as if you are a nuisance for needing service done on your car.
I felt ripped off in regards to both the purchase and... - twagon
I felt ripped off in regards to both the purchase and trade-in. If I had to do it again, I would not. I would not buy from here however, service is TOP NOTCH any one with a VW or Audi in southern MI should try Williams for service.
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