Best Service Ever - Barb-East Side
Andre was very patient and helpful with the selection/pricing of my new Subaru in the decision process. Which can't be easy some times. He was knowledgeable about the products and helpful with the overall choice. They even delivered my car, fantastic! He came highly recommended by my bother in law. I would highly recommend him also. Never met him, everything was done by phone and internet (and my brother in law), but great person! Thank you!
Brian Plauman was excellent at Suburban Subaru of Troy - DAC
My husband and I met with Brian Plauman. He is the reason that we purchased our vehicle at Suburban Subaru of Troy. He has a quiet confidence and a high level of professionalism. We Weill return to Brian for our future Subaru needs.
Brent McDermott was very friendly and very accommodating. - john
I purchased a new Subaru 2017 Forester. Brent McDermott was our salesman. He was extremely informative and knowledgeable about this vehicle. He was friendly and very accommodating. He took his time explaining details about our purchase. This dealership provides a very friendly atmosphere and all employees are friendly. He even dropped our SUV at my place.
Honest, reputable dealership - Debbie G
I found Sellers Subaru on cars.com. Though I had never gone through this website, nor had I purchased a car through a dealer outside Illinois, every one of the staff was helpful, honest and a pleasure to deal with. They even had the car delivered to me in Illinois! I love my new Subaru Crosstrek and highly recommend Sellers Subaru, as their team is willing to go above and beyond to satisfy the customer. They could not have been more accommodating as I navigated the maze of car purchase! From the customer care representative all the way to the sales manager, my experience truly was fantastic!
Top Reviewed Specialists At This Dealership
Good customer experience buying a "new" used car - Happy Car buyer
if you want to buy a new used vehicle as we did you are at the right address at Serra. If you are looking for a knowledgeable friendly person to help you talk to Chris Brown. No headaches, no annoying "sales pitch" . Overall a very good experience.
Great Experience - E.Skryb
Summer of 2013 I purchased a new 2013 Subaru Impreza. Complete professionalism throughout, and they gave me more than fair trade-in value for my older vehicle. Highly recommend this dealer.
My frist new car experience - mikewelch1221
Beautiful dealership inside and out greeted by Arden salesman soon as i walked in. Great first time buy experience. They put me in a car with more features for less than the amount i wanted to pay. Very satisfied.
First new car in 30+ years " oops" - orion
MY first new car in over 30+ years . Lance Dillon was patient and informative about the Forester's rattle in dash and moisture in brake light assembly. I made these problems known but didn't expect to have these two problems addressed when I was just coming in for my 6000/6 month oil change and possibly have mud flaps purchased and installed ..Lance Dillon put forth much effort to provide high quality service. I do have a challenge with the dent on my vehicle's door that was not there when I turned my vehicle over to be serviced. Remember, this is my first new car in over 30+ years and wow!, a Subaru at that.. I treat it with tender care and inspect it daily, that is how I discovered the dent after arriving home.. Some where along the service process I believe the damage occurred. I learned from this incident that it is best to inspect the vehicle before leaving the service department so that damage, or any other problem, can be addressed, This situation should not reflect negatively on the professionalism and over all quality of service provided. The mud flaps were installed and look great, and the oil change completed correctly and cleanly. Margaret and Lance the two people that I engaged with were friendly and professional as well all the other employees.I could observe from the waiting room. The real test of service will come in regards to honoring the warranty in relation to the brake light assembly which has a broken seal permitting moisture to build up in the unit. The other concern is the repair of the door ding that I reported to Lance Dillon by phone and reported above. The car was also missing a valve stem cap with the other three loosely screwed on and tire pressure inaccurate, I came in with all caps secured with proper tire pressure. The tires are a sensitive issue with me since I found 45 lbs. of pressure in the right side front tire after I drove away being assured that the car was prepped before delivery. A blown or damaged tire could have resulted during those very hot summer days. I may have expected to much, another lesson learned. I think that I have made an effort to be a loyal customer by my purchases of product and services. I ask that the dealership be the same by repairing the ding on the door, which I did not have coming into the dealership service area as indicated earlier, as well as, replacing or identifying the cause of the leaky seal and fixing the brake light assembly of the new Forester I purchased six months ago. So I have mixed feelings up to this point. My hope is I can have a favorable positive conclusion that I can share in the very near future regarding The Family Deal I received at Lafontaine Subaru.
Great service - Retirement gift
I had a budget but wanted the best deal and specific features. We first spoke with Scott who discussed the Consumer Reviews for SUVs I liked the reports on Subaru so he introduced us to Anthony. I was leaning towards the forester but liked the extra room the outback offered. Both were very nice. We selected the outback with added eyesight and a bike rack. Looking forward to our first of many road trips.
GOAT! - RuthieB
That means Greatest Of All Time!! Friendly fun and genuine people. I love my Outback. The whole experience was top notch. They were flexible with my work schedule and stayed late on a Saturday to complete paperwork. I can't recommend them enough! GOAT!!!!
Arrogant Management - The Customer is Always Wrong - iluvmysubaru
I visited this dealership to have an exhaust pipe replaced. Immediately following my car developed a very loud rattle in the undercarriage....loud enough to turn heads in winter in other cars with windows rolled up. Management refused to even have a technician listen to the car in the parking lot unless I agreed to a full hour of labor. Even after I personally examined the undercarriage and observed an obvious loose heat shield.
About a year later, with the car in for service for another issue, immediately after arriving a service writer commented "Sounds like a loose heat shield". Tightening 4 loose bolts completely resolved the issue.
Hodges management (one of the owners), by phone, offered no apology but rather emphatically stated that their "highly trained" technicians never make mistakes and that the only thing that could make such a noise was a bad driveshaft, to the tune of several thousand dollars. However, the simple tightening of the bolts they originally failed to secure properly resolved the issue (at no cost).
A final insult, when I informed the owner that I was unhappy with the way they handled this, I was told I would be removed from their "promotional database" and would receive no more mailings...i.e. no more coupons. Arrogance.
Ask yourself one question. Why is this dealership, after decades in business, still a tiny 2 car showroom business...and that's after recently "expanding"? I wonder.
Visit them. Maybe their "highly trained" technicians can help you replace...well, something....as long as it's really expensive, anyway.
Finally, I must add that I absolutely love me Subaru, but I'll never visit this dealer again, even though hey are literally 2 miles from my home.
I had my vehicle taken here after the engine stalled out.... - Drn13
I had my vehicle taken here after the engine stalled out. It was after hours when I dropped it off, so I came in early the next morning to check on it and see if I could get a loaner. The gentleman at the service am desk was very unhelpful and rather rude. I asked about getting a loaner and was told I couldn't get one because I hadn't purchased my car from there (I get one at My Auto Imports every time I take my car there and I didn't buy from them either). The gentleman was indifferent and told me I should rent a car. At any rate, my car was with them for a total of four days before being assessed. I finally called and asked what was going on, and was told the cost would be $13,000 to tear apart the engine and replace what was needed. However, they wouldn't be able to even start it for at least 2 weeks. I promptly told them that they were no longer authorized to work on my vehicle and had it towed to My Auto Imports in Muskegon. I paid them $219 and got my car back in 3 days. Maple Hill's lack of concern for their customers, rude service desk associates, and lack of vehicle knowledge is beyond reason. I will never take my car to them again. Even if it costs you for towing, have your car taken to Muskegon. They will take care of you. And they'll actually care about you as a customer and not act as if you are a nuisance for needing service done on your car.
I felt ripped off in regards to both the purchase and... - twagon
I felt ripped off in regards to both the purchase and trade-in. If I had to do it again, I would not. I would not buy from here however, service is TOP NOTCH any one with a VW or Audi in southern MI should try Williams for service.