Andre Coffee's personality and knowledge of the vehicle! - MissJan
We had called ahead of time as we were driving from Middleville MI. When he was interduced to us the twinkle in his eyes and smile drew me right in, I could tell he loved what he was doing! He brought the vehicle inside as it was very cold outside.
His knowledge of the Outback was outstanding and he explained all the features to us. Took his time with us and was in no hurry. We had looked elsewhere and Andre' was top notch! During nagotiations he was very fair and gave us an excellent price! By the time we came to pick up the car I could have taken him home as my third son!!
So impressed with this young man and his love and knowledge of his chosen profession!!
Great Buying Experience, Great Car - subaruconvert
My car buying experience with Suburban Subaru was about as good as it gets. My salesman, Michal Zientara was knowledgeable and patient as I slowly went through the decision making process. He went to great lengths to find the exact car I wanted, answered all of my questions, and was very friendly and professional throughout the transaction. I would recommend this dealership and Michal Zientara, in particular. But most importantly, I would recommend the purchase of a Subaru vehicle. I am very happy with my Legacy.
Excellent Customer Service - ltbrscott
The sales and finance teams at Sellers Subaru is fantastic and very friendly. They make buying a car simple and are very informative. Thank you so much guys!
Top Reviewed Specialists At This Dealership
Excellent Experience with Patrick Murdock and Dunning Subaru - OutbackFan
I highly recommend Dunning Subaru and sales agent Patrick Murdock. I purchased a 2017 Outback from Patrick back in August of 2016. Patrick was very knowledgeable and very patient with all of my questions. I never felt pressured in any way. To the contrary, I felt well cared for and thoroughly enjoyed my buying experience. I love my Outback and am thrilled to be a Subaru owner. The entire Dunning team was professional, helpful and fantastic to work with. The sales manager was very nice and made sure to let me know that I could contact him at any time before and after the purchase if I needed anything. In addition, the service/repair crew is fabulous. I've had the car in to pump up a few tires and for my 6-month servicing and not only was the service staff quick, helpful, and happy to answer my questions, they even washed the exterior of my car without me even asking. What wonderful service! On my last service visit, I worked with Austin who was very professional and delightful.
Good customer experience buying a "new" used car - Happy Car buyer
if you want to buy a new used vehicle as we did you are at the right address at Serra. If you are looking for a knowledgeable friendly person to help you talk to Chris Brown. No headaches, no annoying "sales pitch" . Overall a very good experience.
Great Experience - E.Skryb
Summer of 2013 I purchased a new 2013 Subaru Impreza. Complete professionalism throughout, and they gave me more than fair trade-in value for my older vehicle. Highly recommend this dealer.
No hassles, timely, professional. Everything as expected - Happy Subaru Customer
I don't like car salesman but Anthony was no pressure, very fast in response to all questions, accurate and took time when we needed it. The transaction part was the smoothest I've ever experienced.
My new brothers and sisters - lee_mclaughlin22
About four months ago, I looked in my driveway. I saw 2 very nice vehicles that have been good to me, but as I walked up closer to them they were almost telling me, Lee were getting old & tired out. They have been good to me for the simple fact, I've been good to them. Keeping them serviced, keeping them clean, fixing a part if it was broke. So that particular day, I told the 2 boys I was going to buy you a new brother. The fact that they were black in color, and hard to keep clean, I knew it was time to get a white vehicle. Dad was getting older, getting tired out somewhat too. So that's when I started looking. When I say looking, that's an understatement. I looked at every brand of car made on this planet. Due to the fact, some of the car's look a like I knew it had to be something different than just looks. I decided the best way to go about this was my computer. I got on line, started browsing and most of the cars looked beautiful but there were a few that had options that I thought would seal the deal. The problem was? I live in Northern Michigan. It's a great place to buy a John Deere, Case, McCormick but I drove enough tractors when I was young. So I headed for the city. I didn't realize at the time putting my info on line wanting a new 2017 white sedan that I would get every state in the union emailing me. I wanted to keep my business in Michigan because this is where I live. Not Texas, California, or North Carolina. So I went on truecar.com, edmunds.com just about everything.com So to make it simple I just spammed out the out of state dealers. There was enough to choose from in the Detroit area. I must of spent $300.00 just in gas looking at different cars. I knew that I needed a car with heated seats, electric seats, something with a lumbar support (due to an auto accident in my younger years) for my back issues. So I already made it difficult for dealers and salesmen. I wanted white, heated seats, lumbar support, full power, great on gas & one of the hardest parts were I wanted beige interior. I know I am a finicky person but appearance means a lot to me. So I must of hit every part of Detroit, Ann Arbor even Lansing area. I decided though the wise thing to do was to try and stick somewhat close to where my son lives. Just in case. In my searching, & not use to large cities I met some very different people. Some impatient, trying to sell me a red car when i ask for white. Some making me feel like I was some sort of a naive farmer. Some also very nice but tried to manipulate me by trying to sell me a car that was $10.000.00 more than I wanted to spend. Then some just needed a different career period. Then I emailed Tom from Glassman Auto Group. I always like the looks of the Hyundai Elantra anyway and Tom's emails were very informative, detailed an concise. He seemed to be nice but I never met Him yet. So I decided to take a drive & look at this White 2017 Elantra Value Edition. It had everything I was looking for. When I got there He had the car out front, cleaned up, just that alone was different than some others I looked at. So I was impressed. We took it for a ride & I could tell in a few minutes He was a honest person & treated me with respect. He didn't try and put me into a $35.000.00 car, He didn't try to sell me a black car, He had everything I ask for out front. You see, When you are trying to sell someone a new car, or anything for that matter. The worse mistake you can make with a new customer is ASSUME. You see some of those others tried to get more money from me from one sale. Ask yourself,, who is going to make the most money? They didn't sell me anything. Tom is going to sell me a new car every two years. <<Think about it>>
The service I received was excellent - Frances Marie Tungate
When battery died on Saturday, I was helped before the Department closed. Very courteous service department, clean lounge area with coffee, tea, snacks & internet connection.
Low Pressure / High Reward - Bstinebaugh
Thank staff at Hodges, and I love the new car lot! I've bought new and used cars from Hodges and get all my service work done there as well. Great family owed business, not a mega dealer with locations all over the place! U won't be disappointed, awesome cars!
Showed up for appointment - no part! - BestGram3
My vehicle was identified for a recall. I called the dealership in the morning and scheduled an appointment for after work that same day. When I arrived for my appointment, I was told they didn't have any of the recalled parts. Inconsiderate not to call me and tell me don't bother driving all the way there. That was my second experience. My first was paying $100 for a $3 fuse.
GOAT! - RuthieB
That means Greatest Of All Time!! Friendly fun and genuine people. I love my Outback. The whole experience was top notch. They were flexible with my work schedule and stayed late on a Saturday to complete paperwork. I can't recommend them enough! GOAT!!!!
I emplore you do not go to Maple Hill Subaru - thubert33
For those of you out there who are considering a Subaru via Maple Hill I would implore you not to take that path. I have a fairly long story regarding my 2017 Subaru WRX/STI. I will start by stating that I am a 33 year old male with a family. For those of you still with me here is my story I hope it does two things for you.
1- encourages you to remember there are many options available to you as the customer and the purchasing power is yours to keep. Make the best decision you can and shop other dealers even for the same brand as in my story all dealerships are not created equal regardless of brand.
2- helps the group at Maple Hill learn and realize that they lost a level headed influential customer through multiple failures to treat me with respect, dignity or family as the brand demands and declares.
In roughly November/December after having my STI for a few months I took it to the drive through car wash to knock the Michigan salt off the body. I was greeted by a gentlemen who told me that he would not permit me to go through the wash due to the spoiler on the rear. I informed him that my car is brand new. He then told me and I quote as it is seared into my mind "ok Ill let you through this one time but if something happens you and I are going to have a serious discussion".
A serious discussion I thought? How interesting of a way to treat a "valued" customer as a criminal in the event their wash process damages my 2017 car. Also, I found it interesting that I am a 33 year old level headed male with a family who just got the "father son talk" from a gentlemen that couldn't have been over 25. I digress.
Sadly my dissatisfied experience goes much deeper. If I haven't lost you yet stay tuned because I promise you the rest will make you rethink your decision.
In early January I contacted the service department as my car seemed extremely sluggish and would not engage the turbo past 10 PSI. Normal boost pressure on my car is around 15 PSI give or take. I contacted them on a Monday morning informing them of my longish story or concern with the cars performance. The man whom I had the pleasure of speaking with spoke to me as if I had no clue about my car and that I didn't have the right amount of oil or correct gas in the car and to make even more awesome he told me he didn't have the time to talk to me if you will because he was very booked and backed up. I asked if I could at least drop mine off and they could take there time with it just provide me with a loaner or rental until repaired back to satisfaction. I was told that was not an option, but they could surely give me a ride home. I said that doesn't work for me I have to have a set of wheels. I don't care if it is a $1,000 rust box. Just don't make me keep driving mine and creating more damage potentially. At the end of the conversation I feel he most likely could feel my frustration and desperation for help and I got the best question I could have ever heard "HOW OLD ARE YOU"????? This really stung at a level that I cannot begin to define. I was discriminated against due to my age. Explain that away any how you feel like it, but this question was asked in a demeanor that in no way was relevant. I felt accused again as if a criminal that pounded there car and caused the problem. I assure you I change the oil on this car religiously and hoped to pass it down to one of my kids someday if possible.
With that said I was floored and as they didn't "have time" to talk to me and said they would call me back (never happened) I chose to call them back and make the appointment. When calling the second time I spoke with the service manager and he was at least polite. Mind you ***Engine not running right*** they told me the best they could do was the 27th of January..... This was literally three weeks away! You want me to drive my brand new car with engine issues for three more weeks maybe doing even more damage because your service department is so far behind they cant even diagnose my car for three weeks? What does that say about your service department and also your brand I ask?
I made a personal visit to my salesperson who thought it a tad odd as well. The 27th is the best we can do but we are going to put our best tech on it. You're telling me there are substandard techs there as well?
I personally contacted a different dealer (Fox Subaru) and was helped with 5 stars finding out. drumroll. you guessed it ringland failure on cylinder 4. In the car world this means your motor is toast. All being covered under warranty replaced and repaired before Maple Hill would have even glanced or batted an eye at it.
If I am lucky enough to have someone at a significant level at Maple Hill read this. Ask around I am sure you can get in touch with me at any time. I'm the man that bought the 2017 STI WRB in July of 2016. I am confident you most likely wont.
I felt ripped off in regards to both the purchase and... - twagon
I felt ripped off in regards to both the purchase and trade-in. If I had to do it again, I would not. I would not buy from here however, service is TOP NOTCH any one with a VW or Audi in southern MI should try Williams for service.
New Car Sales
My Auto Import Center