Purchase of New Subaru Outback - Dennis
Our experience in purchasing the vehicle was very professional and positive. I asked for quotes on the same vehicle from 3 dealers and My Auto Imports was lowest. Andre Coffee was our sales agent and our experience with him was very professional and matter of fact with great follow through on everything.
Brian Plauman was excellent at Suburban Subaru of Troy - DAC
My husband and I met with Brian Plauman. He is the reason that we purchased our vehicle at Suburban Subaru of Troy. He has a quiet confidence and a high level of professionalism. We Weill return to Brian for our future Subaru needs.
Service department quality - ZopaG
Six years ago had bad experience with service. Purchased 2017 outback recently. Must say it's finest car I've ever owned. Took in for door edge moldings. Wife picked car up. When I saw car was upset one was crooked. Called back to complain. Talked to service manager Drew. He told me he would come to my home and see. Also would order new moldings. We set following Tuesday to pick up car. On Tuesday there was big snow storm. Figured he would call and reschedule. Nine in morning he knocks on door. Show him car in garage. He takes care of problem. It was just a little crooked. Must say I'm a perfectionist. My outback is perfect. And so is the service department. THANKS So MUCH DREW. Never ever would I expect that. I'm 65 years young. Owned many cars. But never would have expected this. AWESOME
Come to sellers for the best experience possible! - Jennifer
I went to sellers to talk to Jackie about a new forester. Ended up driving away in it! Honest professional, high attention to detail and down to earth, that doesn't even begin to detail my experience with Jackie at sellers subaru! Informative and extremely helpful! You want to experience the best? Come see Jackie at sellers subaru, because not only will you most likely leave with an amazing deal depending on your credit but you will also leave with the security of knowing that any question you may have, Jackie will take her time and answer it for you. Can't say enough!!
Top Reviewed Specialists At This Dealership
Good customer experience buying a "new" used car - Happy Car buyer
if you want to buy a new used vehicle as we did you are at the right address at Serra. If you are looking for a knowledgeable friendly person to help you talk to Chris Brown. No headaches, no annoying "sales pitch" . Overall a very good experience.
Great Experience - E.Skryb
Summer of 2013 I purchased a new 2013 Subaru Impreza. Complete professionalism throughout, and they gave me more than fair trade-in value for my older vehicle. Highly recommend this dealer.
Polite, professional, and a great deal - randylynn.rlb
Worth the trip from Clinton Twp for me. The salesman really knew all of the many features, and the differences between models. I did a lot of reading and looking online first, and Tom could answer all of my questions. That didn't happen at the other dealers I went to. At Glassman I got the right car for what I wanted. And a good deal!
Highly Recommended! - Atsushi
Very friendly and professional staffs.
The sales associate had outstanding knowledge of the vehicle and I was confident to purchase my new WRX STi.
Highly recommend the dealer!
Subaru Advantage - jab71
The last 3 years me and my wife have been looking at a Subaru (Forester, Outback), five days before Christmas I need a new car since my Malibu broke. I was met by Patrick, told him my situation, did a brief overview of the two vehicles, no heavy sales pitch, let the cars do the selling. Patrick was great, he even started looking for my Forester (salesmanship, gut instinct) before I even committed to a Forester. You get a lot of a car for the price, safety options for the SUV was unmatched to other car dealers in my opinion. Thelen gave me a rental Forester until my Delivery which was Dec. 29th. The Forester fits my needs (form & function) drives smooth, the engine has some pep to it for a 4 cylinder engine. I will say this, Subaru thinks outside the box when designing cars (boxer engine, AWD, safety), when you mention you are looking at a Subaru to other car salespeople, I think they know you will not be back. Thelen Subaru sold me as a customer along with my wife, she will consider a Crosstek in a few years, we will be back at Thelen Subaru.
GOAT! - RuthieB
That means Greatest Of All Time!! Friendly fun and genuine people. I love my Outback. The whole experience was top notch. They were flexible with my work schedule and stayed late on a Saturday to complete paperwork. I can't recommend them enough! GOAT!!!!
First Subaru - Dave R.
Bought my first Subaru from Hodges in Ferndale. It was a smooth and seamless transaction from first stepping in the door to driving away in my new Outback. Excellent service! They fully explained the entire process. Plus it was the best price around for the car AND my trade. All of the options were fully explained prior to leaving the dealership and when another question came about a few days after the sale they got back to me immediately. I will not hesitate to recommend this dealership to friends, family and maybe a stranger or two.
I emplore you do not go to Maple Hill Subaru - thubert33
For those of you out there who are considering a Subaru via Maple Hill I would implore you not to take that path. I have a fairly long story regarding my 2017 Subaru WRX/STI. I will start by stating that I am a 33 year old male with a family. For those of you still with me here is my story I hope it does two things for you.
1- encourages you to remember there are many options available to you as the customer and the purchasing power is yours to keep. Make the best decision you can and shop other dealers even for the same brand as in my story all dealerships are not created equal regardless of brand.
2- helps the group at Maple Hill learn and realize that they lost a level headed influential customer through multiple failures to treat me with respect, dignity or family as the brand demands and declares.
In roughly November/December after having my STI for a few months I took it to the drive through car wash to knock the Michigan salt off the body. I was greeted by a gentlemen who told me that he would not permit me to go through the wash due to the spoiler on the rear. I informed him that my car is brand new. He then told me and I quote as it is seared into my mind "ok Ill let you through this one time but if something happens you and I are going to have a serious discussion".
A serious discussion I thought? How interesting of a way to treat a "valued" customer as a criminal in the event their wash process damages my 2017 car. Also, I found it interesting that I am a 33 year old level headed male with a family who just got the "father son talk" from a gentlemen that couldn't have been over 25. I digress.
Sadly my dissatisfied experience goes much deeper. If I haven't lost you yet stay tuned because I promise you the rest will make you rethink your decision.
In early January I contacted the service department as my car seemed extremely sluggish and would not engage the turbo past 10 PSI. Normal boost pressure on my car is around 15 PSI give or take. I contacted them on a Monday morning informing them of my longish story or concern with the cars performance. The man whom I had the pleasure of speaking with spoke to me as if I had no clue about my car and that I didn't have the right amount of oil or correct gas in the car and to make even more awesome he told me he didn't have the time to talk to me if you will because he was very booked and backed up. I asked if I could at least drop mine off and they could take there time with it just provide me with a loaner or rental until repaired back to satisfaction. I was told that was not an option, but they could surely give me a ride home. I said that doesn't work for me I have to have a set of wheels. I don't care if it is a $1,000 rust box. Just don't make me keep driving mine and creating more damage potentially. At the end of the conversation I feel he most likely could feel my frustration and desperation for help and I got the best question I could have ever heard "HOW OLD ARE YOU"????? This really stung at a level that I cannot begin to define. I was discriminated against due to my age. Explain that away any how you feel like it, but this question was asked in a demeanor that in no way was relevant. I felt accused again as if a criminal that pounded there car and caused the problem. I assure you I change the oil on this car religiously and hoped to pass it down to one of my kids someday if possible.
With that said I was floored and as they didn't "have time" to talk to me and said they would call me back (never happened) I chose to call them back and make the appointment. When calling the second time I spoke with the service manager and he was at least polite. Mind you ***Engine not running right*** they told me the best they could do was the 27th of January..... This was literally three weeks away! You want me to drive my brand new car with engine issues for three more weeks maybe doing even more damage because your service department is so far behind they cant even diagnose my car for three weeks? What does that say about your service department and also your brand I ask?
I made a personal visit to my salesperson who thought it a tad odd as well. The 27th is the best we can do but we are going to put our best tech on it. You're telling me there are substandard techs there as well?
I personally contacted a different dealer (Fox Subaru) and was helped with 5 stars finding out. drumroll. you guessed it ringland failure on cylinder 4. In the car world this means your motor is toast. All being covered under warranty replaced and repaired before Maple Hill would have even glanced or batted an eye at it.
If I am lucky enough to have someone at a significant level at Maple Hill read this. Ask around I am sure you can get in touch with me at any time. I'm the man that bought the 2017 STI WRB in July of 2016. I am confident you most likely wont.
I felt ripped off in regards to both the purchase and... - twagon
I felt ripped off in regards to both the purchase and trade-in. If I had to do it again, I would not. I would not buy from here however, service is TOP NOTCH any one with a VW or Audi in southern MI should try Williams for service.
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