Customer Service - Rai
I have been a loyal customer with My Auto Import Center for over 12 years. I have seen a number of staff come and go, but the one thing that stays true is their customer service. Customer service remains a top priority for all facets of the car buying/service experience. I had the opportunity to work with Andre early fall 2016, and my expectations for a wonderful experience did not stray. As always, it was a very quick and painless process.
Brian Plauman was excellent at Suburban Subaru of Troy - DAC
My husband and I met with Brian Plauman. He is the reason that we purchased our vehicle at Suburban Subaru of Troy. He has a quiet confidence and a high level of professionalism. We Weill return to Brian for our future Subaru needs.
Love my first Subaru! - Jamie
I had heard great things about Subaru's in the past, but I had never driven one. I visited Dunning Subaru and test drove a Subaru and absolutely loved it. Our salesman, Brent, was very informative and great to work with! I have owned the Subaru for three months now and love it! I highly recommend Brent, and the staff at Dunning Subaru!
Come to sellers for the best experience possible! - Jennifer
I went to sellers to talk to Jackie about a new forester. Ended up driving away in it! Honest professional, high attention to detail and down to earth, that doesn't even begin to detail my experience with Jackie at sellers subaru! Informative and extremely helpful! You want to experience the best? Come see Jackie at sellers subaru, because not only will you most likely leave with an amazing deal depending on your credit but you will also leave with the security of knowing that any question you may have, Jackie will take her time and answer it for you. Can't say enough!!
Top Reviewed Specialists At This Dealership
Good customer experience buying a "new" used car - Happy Car buyer
if you want to buy a new used vehicle as we did you are at the right address at Serra. If you are looking for a knowledgeable friendly person to help you talk to Chris Brown. No headaches, no annoying "sales pitch" . Overall a very good experience.
Great Experience - E.Skryb
Summer of 2013 I purchased a new 2013 Subaru Impreza. Complete professionalism throughout, and they gave me more than fair trade-in value for my older vehicle. Highly recommend this dealer.
Great Experience! - Happy Customer
Patrick helped my 84 year old father get the vehicle he wanted. They made it easy to do business and got him exactly what he wanted.
Glassman Hyundai - Puppy girl
I cannot say enough about this dealership. My salesperson was helpful and extremely knowledgeable! They have great customer service and follow-up! We love our car!!
Service - PD
Scott in the service department promptly greeted me upon my arrival. He listened to my concerns, had my car evaluated and ordered a part that was needed. He called when the part arrived, had it installed and made sure I was comfortable in the waiting room after pointing out the refreshments that were available.
Overall good experience well done! - Jeffrey J Shusterich
Had the pleasure of buying my car here and also enjoy coming to the service center when I need something, very helpful and friendly staff
No complaints and affordable. They don't push you they just listen and are friendly. Much better than most dealerships I have been to in the past
Definitely suggest going here for a new car
GOAT! - RuthieB
That means Greatest Of All Time!! Friendly fun and genuine people. I love my Outback. The whole experience was top notch. They were flexible with my work schedule and stayed late on a Saturday to complete paperwork. I can't recommend them enough! GOAT!!!!
I emplore you do not go to Maple Hill Subaru - thubert33
For those of you out there who are considering a Subaru via Maple Hill I would implore you not to take that path. I have a fairly long story regarding my 2017 Subaru WRX/STI. I will start by stating that I am a 33 year old male with a family. For those of you still with me here is my story I hope it does two things for you.
1- encourages you to remember there are many options available to you as the customer and the purchasing power is yours to keep. Make the best decision you can and shop other dealers even for the same brand as in my story all dealerships are not created equal regardless of brand.
2- helps the group at Maple Hill learn and realize that they lost a level headed influential customer through multiple failures to treat me with respect, dignity or family as the brand demands and declares.
In roughly November/December after having my STI for a few months I took it to the drive through car wash to knock the Michigan salt off the body. I was greeted by a gentlemen who told me that he would not permit me to go through the wash due to the spoiler on the rear. I informed him that my car is brand new. He then told me and I quote as it is seared into my mind "ok Ill let you through this one time but if something happens you and I are going to have a serious discussion".
A serious discussion I thought? How interesting of a way to treat a "valued" customer as a criminal in the event their wash process damages my 2017 car. Also, I found it interesting that I am a 33 year old level headed male with a family who just got the "father son talk" from a gentlemen that couldn't have been over 25. I digress.
Sadly my dissatisfied experience goes much deeper. If I haven't lost you yet stay tuned because I promise you the rest will make you rethink your decision.
In early January I contacted the service department as my car seemed extremely sluggish and would not engage the turbo past 10 PSI. Normal boost pressure on my car is around 15 PSI give or take. I contacted them on a Monday morning informing them of my longish story or concern with the cars performance. The man whom I had the pleasure of speaking with spoke to me as if I had no clue about my car and that I didn't have the right amount of oil or correct gas in the car and to make even more awesome he told me he didn't have the time to talk to me if you will because he was very booked and backed up. I asked if I could at least drop mine off and they could take there time with it just provide me with a loaner or rental until repaired back to satisfaction. I was told that was not an option, but they could surely give me a ride home. I said that doesn't work for me I have to have a set of wheels. I don't care if it is a $1,000 rust box. Just don't make me keep driving mine and creating more damage potentially. At the end of the conversation I feel he most likely could feel my frustration and desperation for help and I got the best question I could have ever heard "HOW OLD ARE YOU"????? This really stung at a level that I cannot begin to define. I was discriminated against due to my age. Explain that away any how you feel like it, but this question was asked in a demeanor that in no way was relevant. I felt accused again as if a criminal that pounded there car and caused the problem. I assure you I change the oil on this car religiously and hoped to pass it down to one of my kids someday if possible.
With that said I was floored and as they didn't "have time" to talk to me and said they would call me back (never happened) I chose to call them back and make the appointment. When calling the second time I spoke with the service manager and he was at least polite. Mind you ***Engine not running right*** they told me the best they could do was the 27th of January..... This was literally three weeks away! You want me to drive my brand new car with engine issues for three more weeks maybe doing even more damage because your service department is so far behind they cant even diagnose my car for three weeks? What does that say about your service department and also your brand I ask?
I made a personal visit to my salesperson who thought it a tad odd as well. The 27th is the best we can do but we are going to put our best tech on it. You're telling me there are substandard techs there as well?
I personally contacted a different dealer (Fox Subaru) and was helped with 5 stars finding out. drumroll. you guessed it ringland failure on cylinder 4. In the car world this means your motor is toast. All being covered under warranty replaced and repaired before Maple Hill would have even glanced or batted an eye at it.
If I am lucky enough to have someone at a significant level at Maple Hill read this. Ask around I am sure you can get in touch with me at any time. I'm the man that bought the 2017 STI WRB in July of 2016. I am confident you most likely wont.
I felt ripped off in regards to both the purchase and... - twagon
I felt ripped off in regards to both the purchase and trade-in. If I had to do it again, I would not. I would not buy from here however, service is TOP NOTCH any one with a VW or Audi in southern MI should try Williams for service.
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