804 Minnesota Infiniti/1000 Service Centers

The service dept went the "Extra Mile", to get it right! - David

My granddaughters 96 850 ran very poorly when cold (dangerous stalling) but fine when warm. Took it in for diagnosis. It came back with the report saying it needed a coolant temp sensor and while at it; plugs, wires, cap, rotor thermostat. I paid the diagnostic charge, took it to my mechanics shop, did all the recommended repairs and behold, no difference. I returned to Borton's in GV and raised a stink. They graciously took the old gold rusty girl back. They spent many hours trying to identify the source of the problem, assigning some of their top guys to crack the nut. I believe they accepted this challenge and were not going to be stumped They called a few days later and said the believed the problem was a faulty TPS. They offered to order the part at cost and do a free install. I said no, I would pay for labor. I paid for the diagnosis, part at cost and $50 labor. The result, a perfect running old Volvo and a happy high school senior. Thanks, to the parts and service people and everyone else, I give you an A+ and will tell others about your commitment to customer satisfaction!

Friendly and helpful - Jen K.

These individuals are friendly and go above and beyond to make sure their customers are happy. Thomas was helpful as always when dropping the car off for oil change, new tires and brake pads just in time for winter. They were able to get me a rental for the day as my 2 year old had lost patience after 1 hour at the dealership. Everything went smoothly! Thank you Luther!! I will never go to another dealership as long as I'm in Minnesota:)

Great customer service from Dudley Peterson - HondaDriver

Buerkle was contacted by a man who found my Honda keys. Dudley Peterson was able to track me down from the ID on the keys and persisted in contacting the individual until I was able to get my keys back. He went over and above. I had a fantastic experience buying my Honda CRV from Chris Gable who was super easy and straight forward to work with.