805 Minnesota Infiniti/1000 Service Centers

Very poor service and communication. - UnhappyHyundaiCustomer22

Very poor service and communication. Tyler was one of the most unprofessional reps I have ever spoken to in my life. I will not be returning here or most likely buying a Hyundai due to our treatment.

The cold weather caused my low tire warning light to come - Lmc

The cold weather caused my low tire warning light to come on. Stopped in at Jay’s and they took care of it with a smile. Thanks!

They did a warranty engine replacement on F150. - BIG Kidd

They did a warranty engine replacement on F150. It was from another Ford dealership. They told me up front they would charge me more for they did not sell me the Engine. They worked with the warranty company and got the engine on order..gave me a price estimate of $2400. I OKAY a 450 extra parts and when the bill was done I owed 3600...plus the 260 disnosic and the replacement. warranty company was due 1600 and then they the kept the F150 for 30 days until the warranty company paid it's 1600. About 47 days with no truck even though it was fixed in about 17 days.. If you have a warranty issue I would not use this dealership and I general Inwould not use them.for service... Maybe a new purchase but the not the warranty service side...Okay the regular service guys were nice but it all came down from one man and he is the boss...I saw the guys eyes roll when he spoke...Good luck if you go here itbis a toss of a coin on how you will be treated

Had our Jeep towed to Juettners on July20, 2023. - cpfeil99

Had our Jeep towed to Juettners on July20, 2023. It had under carriage damage from hitting a piece of concrete in the road. It sat there for two weeks before they put it on the rack to estimate the damage. In the mean time, we had to rent a car from July 21 to the date it was finally fixed, August 30, 2023. At almost $100 a day for the rental, we paid almost as much for the rental as the repair bill. Two weeks of that rental bill, Juettners didn’t even bother to look at the vehicle. The level of incompetence is mind boggling. They take no responsibility for what other body and service shops know is the standard operating process. Juetners should be ashamed of their methods of operation, but apparently they are not competent enough to know better. Shameful place of business.

I have done business with them for many years. - retired farmer

I have done business with them for many years. Always treated with great respect. They treat you as if they have known you for a long time. Pricing on everything I have purchased was fair. I don't like doing business with the big dealers sales people as they don't know anything other than the spiel that corporate supplies them, Kelley's gets to know you before they deal with you, Great people to deal with and the small town dealership is unbeatable.

I rushed into the service department as it opened early - LaColis Reed

I rushed into the service department as it opened early one morning. My new 2024 Escalade had exceeded the mandatory 5000 service miles. I could not get this service done prior to leaving Peoria, IL for Minnesota for the July 4th holiday. I explained the need to get the service visit done to Service Advisor Karen Kukla. Ms. Kukla agreed to get the work done without an appointment to allow my return trip. I left the vehicle at 7:15AM and received a call before noon that the work was done. I appreciate the service of this employee. The response was "I'll do whatever I can to assist". This positive response was greatly appreciated and the quality of the service exceeded expectations.

What a great experience with Kia Of Mankato service - LeeAnn

What a great experience with Kia Of Mankato service department Shelby Parker was a very informative and polite person the waiting area was clean and inviting I love my Kia