806 Minnesota SRT Service Centers

They failed to detect a failing transmission - Rocky

Bought a new GMC pickup which managed to have some drivetrain problems at 60K. Their Service dept did not find anything. Then just past the 70K warranty mark the transmission failed and had to be serviced by another dealer at full price.

Incompetent and awful customer service!! Last year they... - cncbill

Incompetent and awful customer service!! Last year they installed my Summer tires & wheels. Like many Summer tires the rear wheels are wider than the front. They installed them wrong! Big wide tires sticking past the fenders in front and skinny recessed tires in the rear. So simple, so obvious and so inexcusable! Duh!! Another time I brought in a car and less than 1 month after having an entirely new front end installed (all new control arms, ball joints, CV joints....everything) they told me I needed new ball joints. Sorry, I don't think so! OK, after those 2 experiences I should know better but today out of convenience I trusted them to replace my tires. In doing so they broke the internal tire pressure sensor and asked if I'd like to buy another one for $150. I insisted that sensor worked before they touched the wheel and was now literally broken into pieces! What am I to conclude? They insisted it was broken before and "was rolling around inside the tire". When I asked them to show me the sensor there were no wear marks to support it having tumbled around inside the tire ever (think rock tumbler). Essentially, they said I'm a liar yet all the facts (including their demonstrated inability to even install wheels properly) indicated fault is with them. Unbelievably bad customer service! Avoid, avoid, avoid!!!

While traveling through the area and seeking to meet our... - pstuhlfaut

While traveling through the area and seeking to meet our luncheon friends, my Passat’s low oil light came on. “What do we do! We’ll miss our luncheon meetings!” We drove over to IGH VW service department and they quickly and efficiently topped off the oil in a few minutes. We were able to get to meet our friends thanks to IGH VW. A special shout out to Matt from their service department for being so helpful and kind. I can’t say enough how happy I was with IGH VW. Thanks so very much!!!!

This review is for Wally McCarthy Chevrolet-Cadillac in... - sgtshag

This review is for Wally McCarthy Chevrolet-Cadillac in Forest Lake, MN. This is the worst car buying and service experience in my life. I purchased a 2009 Chev Cobalt. Within days of the purchase I had a coolant leak. The Wife called the service dept to schedule warranty repair, but we couldn't be scheduled for a week. I felt that this was unacceptable, because we practically just drove the brand new vehicle off the lot. I contacted the salesman, Jim Danielson, who was able to get the car in right away. A couple of months later we had oil leak. We got the car in right away and it was fixed in a day. The oil pan gasket had to be replace, which required an oil change, but they didn’t reset the oil life indicator. This could lead someone to service the car earlier than necessary. So far not too bad of an experience, but it goes south from there. I receive a call from a GM representative and here’s how the conversation went: GM Rep: "Congratulation on your purchase of a 2009 Chevy Cobalt" Me: "Thank you" GM: "I noticed that you didn't purchase an extended warranty, may I ask why" ME: "Sure, I couldn't afford it" GM: "You bought a brand new car but you can’t afford and extended warranty? (sarcasm)" ME: "That's an insulting way to put it" GM:"I'm just asking a question" Me: "I’m educated person and it sounded to me more like you are making a personal statement than asking me a legitimate question” GM: “Oh, so you think you are educated… OK.” He hung up the phone. That same day I received a Customer Satisfaction Survey from the dealership and filled it out honestly. I explained that after having a coolant leak just days after the purchase, I wasn’t initially scheduled for service for a week and that I had to call the salesman to get it in right away. The service manager called me and among other things told me that my customer survey comments weren’t true. I’m confused. Do they send out these surveys so that their employees can call me to argue about my experience or are they trying to improve customer relations? The service manager was very defensive and argumentative. He seemed to be inferring that I shouldn’t dare say something negative about the service department. This is particularly shocking since it was the dealership that solicited my opinion. Spread the word, BEWARE of this dealership!!!