801 Minnesota SRT Service Centers

Great service. - michelsn

Great service. They always seem helpful when I stop. Keep up the great service. Always feel welcome

My siblings and I have been dealing with this dealership - bost_yourBecky Ostheimer

My siblings and I have been dealing with this dealership since Last September (2023) regarding my dad‘s 2021 F150 pick up. It was a simple recall that with the truck was taken up there for. In order to get an appointment, at least 6 to 8 phone calls were placed and no return calls made. When we finally did reach them, they told us all the parts were there, and they could take care of the issue as we live four hours away that day. We live 4 hours away and when we arrived, they indicated that the work would be done in about a half a day. Upon returning 4 hours later the truck was still not completed and eventually took the truck back home as they could not figure out how to fix the recall. After several more phone calls and no response from anyone at the dealership, we finally were able to get the truck back in in November. Again, they were unable to perform the recall getting all sorts of excuses. We were then told they would order what was needed, and would have them in a couple of weeks. This brought us into mid December at which point we got the story of holidays and shipping issues and that the parts would not be in until after the first of the year. They did do some smaller recalls while they did have the vehicle in November when they came to us to get the vehicle as we were no longer willing to drive four hours round-trip And then have nothing done. Through the winter we continue to try to contact them to know avail and we’re finally able to reach them in mid March and schedule an appointment for April 15. When we arrive that day we were informed that we were not on the schedule. This has been a complete and total fiasco. I would never purchase anything from this dealership.

Quick and convenient oil change as I waited. - tom

Quick and convenient oil change as I waited. Very happy with the staff and their attitude.

The service dept went the "Extra Mile", to get it right! - David

My granddaughters 96 850 ran very poorly when cold (dangerous stalling) but fine when warm. Took it in for diagnosis. It came back with the report saying it needed a coolant temp sensor and while at it; plugs, wires, cap, rotor thermostat. I paid the diagnostic charge, took it to my mechanics shop, did all the recommended repairs and behold, no difference. I returned to Borton's in GV and raised a stink. They graciously took the old gold rusty girl back. They spent many hours trying to identify the source of the problem, assigning some of their top guys to crack the nut. I believe they accepted this challenge and were not going to be stumped They called a few days later and said the believed the problem was a faulty TPS. They offered to order the part at cost and do a free install. I said no, I would pay for labor. I paid for the diagnosis, part at cost and $50 labor. The result, a perfect running old Volvo and a happy high school senior. Thanks, to the parts and service people and everyone else, I give you an A+ and will tell others about your commitment to customer satisfaction!

Friendly and helpful - Jen K.

These individuals are friendly and go above and beyond to make sure their customers are happy. Thomas was helpful as always when dropping the car off for oil change, new tires and brake pads just in time for winter. They were able to get me a rental for the day as my 2 year old had lost patience after 1 hour at the dealership. Everything went smoothly! Thank you Luther!! I will never go to another dealership as long as I'm in Minnesota:)

Great customer service from Dudley Peterson - HondaDriver

Buerkle was contacted by a man who found my Honda keys. Dudley Peterson was able to track me down from the ID on the keys and persisted in contacting the individual until I was able to get my keys back. He went over and above. I had a fantastic experience buying my Honda CRV from Chris Gable who was super easy and straight forward to work with.