16 Minnesota Volvo Service Centers

The service dept went the "Extra Mile", to get it right! - David

My granddaughters 96 850 ran very poorly when cold (dangerous stalling) but fine when warm. Took it in for diagnosis. It came back with the report saying it needed a coolant temp sensor and while at it; plugs, wires, cap, rotor thermostat. I paid the diagnostic charge, took it to my mechanics shop, did all the recommended repairs and behold, no difference. I returned to Borton's in GV and raised a stink. They graciously took the old gold rusty girl back. They spent many hours trying to identify the source of the problem, assigning some of their top guys to crack the nut. I believe they accepted this challenge and were not going to be stumped They called a few days later and said the believed the problem was a faulty TPS. They offered to order the part at cost and do a free install. I said no, I would pay for labor. I paid for the diagnosis, part at cost and $50 labor. The result, a perfect running old Volvo and a happy high school senior. Thanks, to the parts and service people and everyone else, I give you an A+ and will tell others about your commitment to customer satisfaction!

I continue to be disappointed by Kline. - brent.n.nelson

I continue to be disappointed by Kline. The Infotainment system on my XC40 died on Saturday. When I called Kline they told me to bring it in because they thought they could simply 'Upgrade the software" even though I told them that the screen (aka a computer) was dead. After waiting at the dealership for over two hours they finally realized that you can't upgrade a dead computer and told me that I would have to bring it back 3 days later for service. (Keep in mind the Infotainment system controls heat, radio, backup cameras, sensors, etc). I did drive it home and two days later when I tried to start the vehicle, I started getting a new error message "City Safety . . . Service required" and the car wouldn't start. 10 minutes later the displays wouldn't even come on. I had to arrange for a tow (The only good experience I have had is with the towing company which is not affiliated with Kline) After initially posting this review, the service manager did reach out and stated that they made an error and that they shouldn't have let me drive the vehicle home and they did bring me a loaner. Side Note the loaner they brought me has no plates on it (temporary, dealer, etc) at all so I could easily get pulled over by the police for driving a vehicle with no plates. All in all pretty much every experience I have had (from sales to service) has been a gigantic disappointment. What's ironic is my salesperson (John Rogers) who treated me like trash during my initial sale has recently been calling me trying to get me to trade in my lease early. However when I was at the dealership on Saturday he walked by me three times and didn't even bother to acknowledge my presence---so yeah--he's pretty awful. I love my car. Pretty much hate everything about this dealership

I’m not happy with the paint job done to my car. with... - RODYMOON41

I’m not happy with the paint job done to my car. with in a week the hood paint started nicking again. Also the interior of my car was left very dusty.

Had a accident with my Pearl white Buick. Because my... - walk50

Had a accident with my Pearl white Buick. Because my Insurance company had recommended Morries Body works in Brooklyn Park i went there. Set up work to be done, took 1 week to finish. Upon picking my car up it looked alright until i arrived home and parked in my garage.. At which time i seen 2 different colors of paint from the orginal to Morries new paint and the grill/ hood body line was not straight by any means. By the way it took them 3 times to get this straight, which should have been done right the first time. After all they are supposed to be professionals. Every person that looked at the car could see the different paint except for the people at Morries body works. Went back to the body shop and told them my concerns, there excuse was plastic parts look differnt than metal parts, but one metal fender that was replaced was still not any different than the plastic parts painted by Morries Body works. They tried to cover up there poor selection of paint color by as they said feathering the new color onto the hood and passenger door. Which did not work by any means.On my second trip back to complain about the color difference they started telling me i was not seeing what i was seeing and that the color was right, afraid not. Finally i was feed up with there BSing me and telling me i was not seeing what i see, many excuses. I told them i would be taking the car else where... My feelings are stay away from Morries Body works in Brooklyn Park.