406 Mississippi CODA Service Centers

customer service - sarah

Thomas Blakely and Parham Tullos were very helpful and nice they took the time to make sure that I got the best deal that was available for me. I was there for a very long time but I left satisfied overall.

Told to bring my truck in at 730, techs didn't arrive... - Steve

Told to bring my truck in at 730, techs didn't arrive until 830. At 930 they finally pulled my truck in for service. GREAT SERVICE. This was a recall for the 2nd time from FORD

Absolutely the worst communications I have ever - seadoc

Absolutely the worst communications I have ever encountered… my jeep has been with them for over a month and a technician has not looked at it yet. Neither the service writer (Sergio) or the service manager (Scott) will take my calls or call me back. I have no idea whether the actual service department is good or not. But I certainly can’t recommend taking your vehicle to Landers CDJR in Southaven!

Very pleased with Dealership. - Golfguy

We really liked our salesman Anthony. Extremely helpful & friendly. I brought my Escape in for my first oil change & was very pleased with the efficiency of the service dept. I love my Escape Titanium.

Service Department is a joke. - nsin

Service Department is a joke. Oil change and tire rotation takes more than 3 hours. They put air in tire that had a leak an said it was fine. Not the first time I have had problems.

They were helpful and courteous. - Teresabh

They were helpful and courteous. Quickly got the part for my vehicle. Very pleasant experience.

Convenient and easy access to the dealership. Greeted on... - Alexander Campbell

Convenient and easy access to the dealership. Greeted on arrival by a professional and friendly service manager. Ascertained my needs and immediately to my vehicle for servicing.

Dissatisfied with service department - bm39459

Laurel Ford service department has the car we bought 5 months ago in their shop for the fourth time with the same problem (6th time it's been in a shop since buying 5 months ago) They either don't know what they are doing or they don't want to fix it. Either way, our experience with this has been horrible. The car has been there 7 days right now, it is Friday and they say they may have it fixed by Tuesday of next week because the fuel pump has not come in. I have NO IDEA why they did not ship it overnight! That is 11 days it will be in their shop, if it is even fixed then. Very unacceptable! Ford Motor Co will not stand behind their brand either. Customer service is a joke!

Worst experience ever with a dealership. - dgoss76

Worst experience ever with a dealership. They had my truck for over 7 weeks and never heard from them. I went to the dealership and found out that they didn't do anything to my vehicle. I have been taking this truck in for the same problems since I purchased it. All I ever get is "can't duplicate" they never even go passed plugging in the code reader. I had to get Chrysler/Stellantis involved and they didn't even reply to them. I moved my vehicles to the Flowood office and they found the problem with my Jeep the first day and was in touch with Chrysler/Stellantis about my truck. Mac Haik has no way of getting in touch with anyone outside of their dealership to help resolve any problems with the dealership. I'll never take my vehicles for repairs or ever purchase a vehicle from them again.

I was taking my vehicles in for oil changes and repairs - dgoss76

I was taking my vehicles in for oil changes and repairs and found out they never changed my filters like I was paying for. They never could fix any problems on two of my vehicles and had one that they kept for over a week and never even put it in the system that they ever had it. All I could get was they "can't duplicate". I moved my vehicles to the Flowood office and they found my problems right away. Mac Haik has no way of contacting anyone outside of the dealership to help with customer service. I had to contact Chrysler/Stellantis to file a claim and they never got a response from them. Worst experience ever with Dodge/Jeep vehicles ever. I've owned around 10 RAM trucks with no problems but now I hate these vehicles due to the service problems I've experienced.

Took car in for a check engine light on Monday. - Kenms925

Took car in for a check engine light on Monday. Wednesday afternoon car hasn't been looked at. Poor service department.

Excellent service department. - 750grains

Excellent service department. Friendly folks, good communication and attention to detail. Head and shoulders above most dealerships in the area

Jennifer Peacock is an excellent service advisor. - Kirk

Jennifer Peacock is an excellent service advisor. She is truly an asset to Mazda of Jackson.

Five years ago my family purchased a Jeep from this... - CherylH13

Five years ago my family purchased a Jeep from this dealership. Since that time I have spent time with the employees in Service Dept., Parts Dept., and the Accounts Receivable Dept. I have always been taken care of in a timely manner from a knowledgeable staff. I have always been treated with respect (I am a female customer). I was never treated as if I was unimportant, uninformed, or "ignorant", because of my gender. The Service and Parts Department (because in my book they go hand in hand, what have you got, if one of these groups is not performing up to standard!!), have always given me quotes that were fair in price and accurate in addressing the problem (which have been few). I love my Jeep! So in conclusion…Do you want to be treated as a valued customer…Do you want to know that when you need a repair or just a normal service visit that you have your own knowledgeable, helpful, honest, reliable staff and dealership to help you with any situation that may occur…McMullan Motors, Hattiesburg, MS, is the dealership for you!

I took my 2022 Ford Bronco in for a routine oil change. - LittleRita2025

I took my 2022 Ford Bronco in for a routine oil change. A week later, I noticed large amounts of oil stains in my garage and the gravel where I park at work. I took my vehicle back to Metro Ford and asked them to make sure the oil plug was tightened enough. Now I am a 71-year-old widow and can't do these things on my own. The service manager told me that the oil plug was damaged, and HE CHARGED ME $28 for the new plug. My neighbor was nice enough to clean my garage of the previous oil stains. The next morning when I backed out of my garage, there were more fresh oil stains on the concrete. This time I took my vehicle to a 5 minute oil change shop near my job to get their opinion. The shop manager there said the oil plug was still leaking because it was the wrong size plug. He gave (no charge) me the correct size plug. At this time I felt uneasy about everything the Ford Service Dept had done. I looked in the coolant reservoir to see if it was filled like it's supposed to be. It was "bone dry". The wiper fluid was very low. the brake fluid needed a little added to it. But I checked my paper from the Ford place and all of these were checked off from the inspection they did. The guy at the 5 minute oil change did this at no charge. I thanked him and left there gracious to him, but furious at the Ford place. I had to wait to take my vehicle back because this was on a Saturday. So my Bronce got parked for the weekend. On Monday I took it back to Ford service dept and was once again greeted by service manager. I told him it was still leaking. I told him what the other manager said from 5 minute shop. He said they order specific from the Ford factory. I told him about all my fluids needing to be filled but the form had all of them checked off. His response was "oh... I don't know why they would do that..." and chuckled as he walked off. He told me there is a factory defect on the oil pan and I am still under warranty. So they had to keep my vehicle until it comes in. Then I had to rent a car (yes, I had to pay for it, not them) until they get it fixed). Everyone I spoke to thinks that the tech who initially worked on it might have stripped out the oil pan by tightening it too much. If that's the case, they are trying their best to cover it up and call it a factory defect because I can't find anything about it online. They just don't want to take the blame for their own mistake!!! I do NOT recommend this place!!! Not even to change the pine tree scent hanging from your mirror. They might rip your mirror down and call it a defect.