406 Mississippi Volvo/1000 Service Centers

So I’ve given them a month to make this right and they - Kristin Warren

So I’ve given them a month to make this right and they haven’t so now here’s my review on Homer Skelton Ford in Olive Branch. Definitely would not purchase from them again. I have an IOU for my trunk to be fixed and unstuck and their attempts to rig it by gluing the spoiler down only lasted about 10 days so now my hatch will not open all the way and they say they can’t do anything about. So instead of fixing my vehicle which is stated on the IOU I now have a vehicle with a hatch that I can’t open all the way. I will say my sales representative Landon Russell was awesome to deal with but everyone else I have dealt with and talked to have not been.

I am extremely dissatisfied with the service I received - mmckinney37

I am extremely dissatisfied with the service I received at Homer Skelton Hyundai. I brought my 2016 Hyundai Equus in for suspension repairs under warranty on November 4, 2024, and my vehicle remained with the dealership for 38 days, during which time the repair process was plagued by delays, poor communication, and unresolved issues. Not only did the service department fail to fix the original suspension problem, but they also repeatedly ordered the wrong parts, causing significant delays. During this time, I was left without transportation, which created major inconvenience and unnecessary hardship. When I finally picked up my car, not only were the original suspension problems still not fixed properly, but a new issue—a noise coming from the front of the vehicle—had appeared. The service department then claimed that the front rims are bent and that the car likely needs two new tires, neither of which were issues prior to bringing my vehicle to this dealership. Key Issues: Prolonged Repair Time: My car was kept at the dealership for over a month without resolution. Wrong Parts Ordered: The repeated ordering of incorrect parts delayed the repair process unnecessarily. Poor Communication: Despite my repeated follow-ups, updates on the repair status were inconsistent and unhelpful. Introduction of New Problems: My vehicle now has additional issues that were not present before the service. Lack of Accountability: The service department offered no satisfactory explanation or resolution for the ongoing problems. It is clear that this dealership is plagued by mismanagement and a lack of professionalism. Homer Skelton Hyundai needs a complete overhaul of its management team to provide the level of service customers deserve. Furthermore, Hyundai should seriously consider stripping its name from this dealership, as the current operations reflect poorly on the Hyundai brand. Based on my experience, I cannot recommend this dealership to anyone. If you value your time and money, avoid Homer Skelton Hyundai. Sincerely, Michael McKinney

I bought my car from Meridian Honda and do all of my... - king8294

I bought my car from Meridian Honda and do all of my vehicle service with them. They have been outstanding from the start. Adam Smith was my sales rep and he was great. I get my service with them and they do a great job at a reasonable price. Service Departments are always busy, so I ask in advance if I need an appointment or if I can just drive in for service and which day is best. They always get me in and out in a reasonable time and give me updates on the status of the work. If I need to leave my car, they have shuttle service.

There service department has caused more damage than what... - dj1834

There service department has caused more damage than what the vehicle came in for on six different occasions. Only once was the vehicle repaired properly the firs time.

Great service, Very friendly and great advice. If you... - jessiemartel

Great service, Very friendly and great advice. If you need anything done they can fix it or they Know somebody that will.If they promise to do it they will, unlike kia of mccomb.

I dropped my car off for a recall for fuel, you could - moochievance

I dropped my car off for a recall for fuel, you could smell is gas. I would like to first thank Mrs.Pride and the mechanics that helped me, they went above and beyond to look out for my safety,that is very hard to find and they are very special to me and I will NEVER forget whatMrs.Pride and mechanics done for me. I was treated horrible, and put in harms ways by the service secretary. She told me my part would be in by the end of week but it was not and she told me multiple times that I could come get my car and drive it until my part came in and I told her no I was not picking up my car because it would be my fault if my car caught on fire and she even told me that my car was not going to catch on fire and she yelled at me on the phone and hung up on me a few times, I received a call from the machanic saying I couldn’t drive my car m(even to another car repair shop) because my car was going to catch fire and didn’t know how it hasn’t already and I was pulling into prides at that time due to how I had been treated. I had called that morning to speak with Mrs.Pride but she was out so I spoke with general manager,jerry, and he said he would go speak with her. The mechanics begged and begged me not to drive my car because so were only worried about my safety!!! I also needed another part to fix my gas problem and the service secretary,Lajana, was even ruder when I got there and I told the mechanics she has been telling me since last week to pick my car up and drive it until part was in, I had never been treated that way. Mrs. Pride came out and spoke with me and I explained to her what all had been going on and she fixed my car for free to make sure I was safe and that meant the world to me and she and me baby have a special place in my heart forever and I am so grateful for them, it is hard now days to find people who Truly care, have compassion, and empathy and miss pride in the mechanics had all of that and more. I cried like a baby when I left there because they were only worrried about my safety!! So thank you Mrs.Pride for caring about me and my safety and fixing my car for absolutely nothing, they charged me nothing to fix it just so I would be safe!!! I would recommend them to anybody and if you have a problem speak with Mrs.Pride, it is hard to find people who care now days And her and the mechanics had compassion, and empathy, and general cared and I left there crying because it meant the world to me and they will always have a very special place in my heart and NEVER will I forget what they done for me. So thank you so very much from the bottom of my heart Mrs.Pride and the mechanics that helped me! God bless yaw and I hope that you all have a great day!! Thank u, Blaine Vance

Jeff Wilson is my go to whether I am buying a new vehicle - jimmy_G

Jeff Wilson is my go to whether I am buying a new vehicle or getting my truck serviced. I went in for an oil change last week and it was quick and I paid exactly what they told me it would be.

We dropped off our car for a door that would not lock and... - lwallace0781

We dropped off our car for a door that would not lock and an oil change. We were told it would be around an hour. We came back two hours later to see our car sitting in the parking lot. We ask if it was finished and they told us no so we went to the waiting room. An hour later (after watching our car sit in the parking lot during most of this time) they returned to tell us it was almost finished and they could not find a problem with the door. When we got in the van and locked the doors the door would still not lock. So after 3 hours of total wait time they decided a part needed to be ordered and we should leave it overnight. Waiting 3 hours after being told it will take an hour, talking and playing instead of fixing the car, and then being told it is fixed when it is not is not good customer service.

I have already posted a lengthy complaint on the Facebook - Donna

I have already posted a lengthy complaint on the Facebook page of Laurel Kia, where the Owner of the Laurel Dealership had posted a letter to his Employees and the Community. My service, after a two months appointment wait, never took place. My car was at KIA for two days and was never examined by a technician. The employee at the Service Desk evidenced no customer relations skills and I don't believe she ever made eye contact with me. She was not apologetic for their failure to meet my appointment service needs or the inconvenience this caused my family and me. I don't believe she cared what I thought of her, her department or KIA in general. I would not recommend anyone purchasing a KIA vehicle from this Dealership if you expect to receive service there. Two oil changes on my vehicle thru the Laurel Ford Service Dept. were pleasant experiences. Donna Blackwell

Today, I took my K5 in to get it's first service - msjoy

Today, I took my K5 in to get it's first service inspection done. The experience was wonderful. It didn't take them long to service it. The staff was very nice. I left a happy customer.