Missouri Lexus Dealers

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Plaza Lexus - Creve Coeur, MO

On 9/14/2009 4:01:30 PM nagpur wrote:
After the sale was finallized we were told the car is coming from Denver at first and then from Mineapolis - when in reality the car came from another dealer in St. Louis. When we went to pick up the car as scheduled by our salesperson the person who was to give us "an hour of training" on the Navigation system and other operating functions, was not to be found for over half an hour. The "training" lasted half an hour and was totally disorganized. Then we were given two keys of which one did NOT work. The sales person said it is the battery - turned out it was the wrong key for a different car at the other dealership. We received the second key couple of days later and HAD TO PICK IT UP, no help was offered. When I went to pickup the key the salesman did not even acknowledge me, he was more interested in selling a car to another potential customer. The door guards were not correctly installed and had to be re-applied as we waited there. The car was NOT preped for delivery!!! There has been NO communication from the dealer relating to this sales process. For a luxury car purchase this was most definitely a lousy experience.

Plaza Lexus - Creve Coeur, MO

On 9/10/2009 10:18:12 PM cmg01 wrote:
We have been buying vehicles from Bob Salzman for years and followed him from another dealership to Plaza. When my recent back surgery meant I had to give up my BMW sedan, we called Bob to see if he could show us the 2010 Lexus RX350, which had the remote access I'd become so accustomed to, even though he sells BMW's at Plaza. He arranged to have one there when we arrived and we ordered one that day. Bob does everything right and is the consummate, caring friend everyone should have at a car dealership instead of a pushy salesman. Bob did everything possible to insure that we had a good experience and got the car we wanted. Everyone should have a Bob Salzman! Just one of the things he always does is to call us every couple of months to see how we & our vehicle are doing & if we're still happy with it. He's been staying in touch for over 10 years now.

There was a slight delay in the delivery date but the Lexus General Sales Manager George Matthews more than made it up to us. Both he & Bob have stayed in contact after the sale to make sure we're satisfied.

Everyone at Plaza has been extremely friendly. We're very satisfied with both our buying experience and our car.