1,006 Missouri SRT Service Centers

Worst customer service experience I’ve ever had in my - Ray

Worst customer service experience I’ve ever had in my life. Scheduled my appointment for 1:00 pm on Monday and didn’t get to my car until 8:00 am on Thursday then lied to my wife and told her the appointment was always 8:00 am Thursday yet they sent me an email stating it was 1:00 pm Monday. I will NEVER set foot on their lot again and will never buy a car from them again and I will make sure everyone I know ever buys a car from them. Biggest liars I’ve ever met in my life. Arrogant and condescending toward their customers They wouldn’t even furnish a loaner car or try to get Hyundai to pay for me a rental. They told me that I should get rent one on my own, my car was in their shop for a warrant repair, why would I pay for a rental!

Had to go in for service and I kept missing appointments.... - live4traumas

Had to go in for service and I kept missing appointments. Justin made it very convenient for me to get service at a time that was easy for be to be there. He was kind and did not act like "a condescending man" like some dealers have in the service department even tho I was a woman. He listened then proceeding to diagnose the problem and the guys in service fixed the problem in one day.They took me to work and picked my back up when it was time to retrieve my car. Never andything except polite and helpful. AND to top it all off they washed my car including all the glass and vacuumed it too!!!

Poor experience with service department. - Dodge owner

The service department charged $800 to replace PCM and assured me it would fix the problem. Problem returned the second time truck was driven. It was the same trouble code and exact same symptoms. James, the service adviso0,r said bring it back, they would make it right. His idea of making it right was to charge an additional $140 to fix the real problem, refuse to admit their mistake, and lied about conducting a second test of the PCM. He also lied about the real problem, saying a mouse had chewed on the wiring harness. This totally conflicted with what the polite tech who worked on my truck explained to me. General manager Preston Espinosa initially refused to do anything to help us and advised it was our fault for driving with the check engine light on. Preston was rude to my wife and advised if she raised her voice he would not be helping us at all. Preston finally agreed to refund the $195 labor and waived the $140 from the second visit. But I still paid $600 for a part I did not need. They also would not return the original part. They just seem to want their money and don't understand what honesty, integrity, and good business practice is.