1,006 Missouri SRT Service Centers

Bill Roberts always provides quality, (and nice), service - Leslie

I have sometimes run late to my car service appointments, yet the service staff is ALWAYS nice about it. I appreciate the mechanics as well, for I have never had an issue with their service. Jody is always nice to talk to, as well.

Jason was very helpful in finding what I need and - Meera Bay

Jason was very helpful in finding what I need and answering all my questions. He’s very polite and you can tell he enjoys his job here.

This review is based on my exceptional experience with - CHUCK.ARANDA

This review is based on my exceptional experience with Trey Miller, the body shop manager for Bo Beuckman Quality Ford, for repairs on a 2023 Ford Explorer that was not even purchased from their dealership. The car was purchased in California by my in-laws, both in their mid 80's, who we had just moved back to Missouri to live with us for major health reasons. It was time for their regularly scheduled service call to maintain their warranty. I took it in to Bo Beuckman service department and after checking it out was informed that there was significant damage from rodents (rats) that had made a nest in the engine compartment and chewed several wire harnesses...unfortunately not covered by the warranty. They suggested I contact our insurance company to see if it was covered. They also informed me if they did cover it, I would have to work through the body shop department because they handled all claims insurance related. Well fortunately the insurance would cover the repairs, after a $1000 deductible. That is when I was introduced to Trey Miller, the body shop manager. From the minute I explained the situation he was great, demonstrating empathy and compassion for both my in-laws and the situation they were in with the car. He jumped right it and engaged in many conversations with different people from our insurance company as they worked through trying to determine the extent of the damage and what they would cover....which ended up being $4,900. He was patient and kept me informed on the status throughout the entire 25 day process. Trey was a great "Ambassador" for Bo Beuckman, and to me, represents the type of individual any employer should be looking to hire because he truly understands what "customer experience" is all about. As a result of the experience I had working with Trey Miller at Bo Beuckman, I would certainly recommend them to others!

My son took his car in for repair (2nd time dor the same... - Nancy

My son took his car in for repair (2nd time dor the same issue) and the backup lights stopped working when he left. He took it back in and they said he needed an under hood fuse block for $500. We took it to another dealership and they replaced a blown fuse. The backup lights work now. Don’t use this dealership!

Started with an awkward sale since a car listed online - Mark

Started with an awkward sale since a car listed online wasn’t on the lot. More on that later. Service has been awful. Multiple trips for tires losing air and the 20,000 mile service. Ended up taking the car to another shop to complete the tire service. We were charged for an oil change that I am still not sure ever happened. The reason I’m not sure is when I got the car back the oil level indicated low oil and the service light was still on. We were reimbursed for the oil change when we brought up 20,000 mile service is free through Audi care, we brought the car back to actually do the 20,000 mile service and look at the tires since the brand new tires weren’t holding air. The only thing I do know is they did at least top off the oil and reset the service light. The tire light came back on the next morning. During conversation with the service director they mentioned they weren’t actually ever suppose to sell us this car as the reason it wasn’t on the lot at purchase was the owners son had it and when he gets a car it’s gone for a year and not for sale. Well you did sell us the car. After a lot of excuses of sensors or temperature change I brought the car to another shop to remove and remount the tires and have had no issues for almost two weeks.

We brought our 2019 GMC Acadia in for service for a... - CJ

We brought our 2019 GMC Acadia in for service for a transmission that was shifting badly. They advised that there was nothing wrong with it but the service write up advises they replaced the top end of the transmission. We then brought it elsewhere to have the issue resolved on the first visit. They also later advised that they don’t believe any work had been done by Bommarito. Fast forward 3 months I decided to give Bommarito another chance after my other car (2019 GMC Terrain) was having some issues with the turbo charger. I called and set up an appointment then showed up to that appointment. The service advisor told me they couldn’t find me so they handed me over to the guy that knew about my appointment (Grant Cecil). Right off the bat this guy wanted to argue by telling me I showed up for the wrong appointment which I had an appointment for. Then he turned around and told me that if it’s the turbocharger that I will be paying for the service out of pocket (even though we have remaining power train warranty and extended bumper to bumper). I told the guy that I shouldn’t owe anything out of pocket and he just kept digging and arguing. Then I just said it is what it is and asked for the loaner car they promised. Another service advisor said no rental was available but they could get me a ride to the airport. Grant came back and said no way they are taking me to the airport because it exceeds the 10 mile service area. At this point in time I knew that we weren’t going anywhere fast so I decided to leave and call another GMC dealer who made sure that I would get my SUV in for service and guaranteed that I would pay no out of pocket. They even took a car out of inventory to make sure I had transportation while they repair my car. A short while later I called the service manager Pat Robertson and made him aware of what’s going on. Pat then did a little research and first told me that Grant was wrong and the Turbocharger is covered as a part of the factory warranty but did not apologize for his guy going rogue and arguing with me and did not even address them wasting my time at 8am on a Monday showing up for a a scheduled appointment that they accidentally entered on the wrong date. I told him that this is the second time I’ve had an issue with Grant and I need something to make sure it doesn’t happen again or it will be the last time I do business with any of Frank Bommarito’s companies and he responded by saying “I’m sorry to hear that.” And we ended our conversation. Again, Suntrup Buick GMC quickly answered my call and took care of me without a question of a doubt. Save your time and money and stay far away from Bommarito.

Why I buy from Bommarito Cadillac St. Peters - Mary C DuKate

Keith and Art are seriously why I have now purchased my 3rd Cadillac from Bommarito Cadillac St. Peters. They are the BEST! Always professional, polite and personable (funny). They take GREAT care of me and my car.

They took an 1. - Wade

They took an 1.5 hours to change my oil. They tried to sell me on a service that would have cost ~2k that I later found out I didn't need. When I left the dealership my car started having engine trouble. Weird coincidence or not, my neighbor had a very similar situation where his car was in a worst state than before and his insurance is now trying to hold bommarito accountable.

I went to the dealership yesterday for oil change. The... - stlcardsfan111

I went to the dealership yesterday for oil change. The experience was perfect thank you James Hellweg for going beyond expectations. One happy customer, I will be going back for all my service needs.

I brought my wife’s car into Bommarito for a specific - Randy

I brought my wife’s car into Bommarito for a specific issue that we clearly outlined at the time of drop-off. We did not authorize any additional work beyond the initial concern. Despite this, Bommarito went ahead and performed additional service without calling, texting, or emailing us for approval. We were later handed a bill for work we never agreed to. When I asked why no one contacted us for authorization, I got nothing but vague responses. This was not some minor add-on service. It was enough to warrant a discussion, and that never happened. To make matters worse, I contacted Kevin McCauley, the service manager, both by phone and by email. That was several weeks ago. I have received no call back and no reply. No explanation, no accountability, just silence. We paid the invoice at the time to avoid further conflict, but it was clear from the start that the work was not approved. I gave Bommarito every chance to make this right before leaving this review. Unfortunately, they chose to ignore me. If you value clear communication and trust in a service department, I would think twice before coming here. At a minimum, make sure everything is documented and get all approvals in writing. Based on my experience, once they have your payment, your concerns might no longer matter.

I had a appointment for a oil change. They had my car in... - billyrat

I had a appointment for a oil change. They had my car in right away. (Great) An hour and a half later the mechanic said I needed new brake pads.(I asked for the brakes to be checked) Meanwhile the mechanic said he put my dashboard trim back? I asked if the buttons work? He was mystified. I specifically told the desk people about the button issue and that the buttons don’t work when the trim is installed. My mechanic is not desirable! It makes sense to put your “lesser “mechanics on oil change duty but Jesus Christ ! 90 minute oil change? Really? I watched the guy amble around back and forth for a good 15 minutes plus. I hope he didn’t screw up the dashboard or the parts. I am very concerned about weather or not he did well at brake school!!! I have been a customer here for over 20 YEARS ! Probably my last visit

Horrible customer service particularly service - Chrisb277

Horrible customer service particularly service department. They will waste an entire day, not help you, and not care

I PURCHASE A FORD 2022 I HAVE IT 5 MONTHS AND MY SCEEN - purecateringstl

I PURCHASE A FORD 2022 I HAVE IT 5 MONTHS AND MY SCEEN STOP WORKING I CALL THE DEALER. BRING IT OVER WE CAR FOR YO. 15 MINUTES I, ARRIVE NOW IT PROBLEM NO LOANER CAR. FORD DONT GIVE OUT LOANER WHY TELL ME YO HAVE 1 FOR ME. BROADWAY FORD PICK AND CHOOSE WHO GET A LOANER. AS A BLACK BUSINESS OWNER I FELT SOME TYPE OF WAY. BLACK CANT RECEIVED LOADER WHILE THE STAFF DRIVE THEM. AFTER SPENDING YOUR MONEY WITH TREAT LIKE THAT. BLACK STILL FRIGHT TO LIVE