998 Missouri SRT Service Centers

Pleasurable experience with this SERVICE... - lilipincus

They worked with me were very nice and kind. Treated us like a family....Very knowledgeable, personable and professional... Awesome services and had a good service..

cant find anything to complain about - four4six6

The service and help at the dealership has been very very good. Any complaints they are right on it and get it done. thank you

UNETHICAL! - Stacey J

UNETHICAL! Went in on 5/03/22 for an oil change and tire repair. Initial visit started off wrong as the first guy I encountered was argumentative when I asked for a patch plug. He insisted I didnt need one and that they wouldnt do one. Which they surely did not. Mark Wright was my service advisor who stated after a multi-point inspection it was noted that I needed front and rear brakes. He stated the front break rotors just needed to be turned/resurfaced but that I needed new rotors and breaks in back. I asked which breaks needed to be done first he stated front breaks were worse. Even though there was no squeaking or stuttering when I applied pressure to my breaks. Upon inspecting my last visit to a Lexus dealership 4/21/21 my front breaks were 6-12mm and back were 4-5mm. Breaks usually last 20-60k miles I drove 22k. According to Toyota my front breaks 3mm and back breaks were 2mm(it would seem I needed back breaks first) On 5/20/22 I returned to have my front breaks placed as I was told I needed those first. After about an hour and half Mark Wright came out and stated they tried to resurface my rotors 6 times and failed so I will need new rotors and there would he an additional $170. I reluctantly agreed to the new rotors. To my suprise my car was complete in roughly 10-15min which was extremely fast. This made me believe they already had the rotors on and/or I didnt need them and those are the same rotors yet the plan was for the additional cost in supply and labor. I would question however why would anyone try to resurface and destroy rotors without informing the customer prior? What if I didnt have the additional $170 to spare? Would they have put the bad/ destroyed rotors back on and let me drive out? After the second try I should have been informed that way I would have had the option to refuse their service. Lastly, I know for a fact NO multi-point inspection was done as I am in desperate need of a new rear windshield wiper(see attached) no way they could marked that as “good”. I would NEVER go back to this place nor should anyone else. Their practices are very unethical. If I wanted to be bamboozled, hoodwinked and lead astray I would have went to a Lexus dealership. 😡

Best parts and service center and overall service ever! - jaclyncam

We originally bought our 2014 Dodge Ram at Olathe Dodge, we have regretted it ever since! Their service was HORRIBLE...RUDE...they sold us a truck w 14600 miles and then at 15000 miles we HAD TO HAVE A $480 repair....a fuel filter that needed replaced at 15000 whichwe were NOT aware of!...After bringing it to the attn of the service mgr he stated "too bad...it wasn't due and they're not cheap!?!??!!?" I refuse to go back...EVER! We had to have recall work done and some "extras" put on our truck, so we tried Platte City. This was the best decision we have ever made. This is our 7th Dodge Ram Diesel and Platte City parts/service dept offered the best, most courteous, and knowledgeable service rep's ever! I would recommend this dealer to anyone who is either looking to have something repaired, or buy! I cannot thank them enough for actually "caring" and taking the time to correct the issues that were out of their control. I HIGHLY recommend them and see much more business with them in the future!!!

The entire Anderson Ford team is focused on you the... - G Bennett

The entire Anderson Ford team is focused on you the customer. I can't say enough how well they treated me throughout the buying process. My experience was 5-Star+. I highly recommend this dealership and will buy from again! Thank you for the outstanding Customer Service - Cole, Brett and Staff!

Very poor customer service. Lack of communication and... - DDL

Very poor customer service. Lack of communication and transparency in charges re: work done. Requested license plate bracket rep used 2 screws to attach to front bummer. Rep more concerned with having his hour lunch break than providing quality customer service and assurance work requested had been done. Shoddy work. Questionable conduct /practices in services provided (?) To date I have left messages for GM with no returned calls. I have requested documentation to the services provided i.e how many quarts of oil used or replaced, tire pattern rotation etc. I have not received a reply. I have request a refund and be given the opportunity to visit another KIa dealership for services..I have not received a reply or response to requests. I personally checked the oil, fluids and tires...none of the services I paid for (full service maintenance oil change, fluids topped off, tires checked and rotated) were done. The oil reads low on oil gauge, the front drivers side tire is going low and none of the fluid were topped off. Dishonest practices.

We were on our way back home and had Audi issues. We... - GWP

We were on our way back home and had Audi issues. We called Audi Springfield and they said, “bring it in”, even though they were short 3 technicians. Cody, the Service Manager, upon our arrival immediately asked a service tech to take a look at our problem. He came up with a possible solution and said it might be two hours so he gave us a loaner car. He called us back in an hour and a half and had resolved our issue. 5-star customer service! Thanks, Cody!