655 Missouri Used Car Service Centers

I have been a customer of Hutcheson Service for many - denloe573

I have been a customer of Hutcheson Service for many years. I have always been pleased with their professionalism and friendliness and their eagerness to help!

Poor Customer Service. Vehicle was advertised as... - customer

Poor Customer Service. <br><br>Vehicle was advertised as having a CD changer. Bought Vehicle. Before leaving the lot, they could not find CD cartridge. Put cartridge in upside down, got it stuck. Ordered new cartridge, 3 weeks later still no cartridge (Assuming they knew a cartridge would not fix the CD changer). After calling several times, finally received the new cartridge, did not fix changer. <br><br>When confronting the manager about the changer, how the sticker states that the car was advertised as having a cd changer, he responds with... <br><br> "Is there a changer in the car?!" I said, "Yes, but it doesn't work". He replied with, "Well there you go". <br><br>After raising my voice, and being asked to leave the lot, he left me a garuantee to pay $50 toward getting the changer fixed. In reality that $50 was asorbed just by having a person look at it. So there was no $$$ from the dealer to actually have it fixed, only looked at. <br><br>Their argument was the amount of money they lost on this wonderful car, by selling it at that price. That wonderful car cost me $3000 in breakdowns (Power steering pump, crank shaft, and breaks), in a 3 month period. And the bumber to bumber warranty which could be taken to any Lexus dealer... a joke. It could be taken there, but the warranty company only agreed to pay a fraction of the cost, and I had to hunt for a used part. I dropped my warranty, ate the loss of my cd changer, and my only satisfaction was knowing I would never have to deal with them again.

Everytime I have visited this dealership for service,... - scw565

Everytime I have visited this dealership for service, everyone is so friendly and helpful. I don't even own a saturn car but I did by my car at the Jay Wolfe dealership in Lee's Summit and they gave me free oil changes for 5 years. So I called the Jay Wolfe Saturn and asked them if they would accept these coupons because they are so close to my home and they immediately checked into it and said they were happy to accept them for me. I also had new tires put on and waited while they did the work and it was done in the time frame they said it would be. I have been very impressed with everyone. I'm pretty sure the next car I buy will be at that dealership.