Horrible wiring repair, looked like a backyard repair. - beaugranbois
Took my vehicle in for a repair. After they ordered the wrong part they got it installed and it didn't fix the issue. They traced the issue to a short in the rear hatch and said it was the rear latch. Which is funny because it was the one thing that was working the best. So after they replaced the latch it still didn't fix the issue and they still had a short in the system. Turns out there was broken or shorted wires in the wire loom between the body and rear hatch. So they repaired those. After a week and several calls they told me it was done and everything was working. I picked it up right before closing and everything seemed to be working until I put it in reverse and my back up camera didn't work, which it did before. I took it right back to the shop and the service guy told me he would talk to his guy and get ahold of me. It's been almost a week and nothing. So over the weekend I pulled the wire loom and took a look at the wires and there were three broken wires and three wires that had been very poorly repaired. I was an electrician on helicopters in the Marines and know what a poor wire repair looks like and how easily they fail. They simply took three 1-2" pieces of wire that were two gauges too big, poorly soldered them and wrapped them in electrical tape. So, needless to say I repaired the wires myself, all of them, properly with a hot solder joint and shrink wrap. And as I was pulling the electrical tape off of one of they're "fixes" the wire broke. I'm not complaining about the customer service or even the price, but the quality of work was that of a backyard mechanic. And now I'm questioning if the $480 in parts was the problem or if it was simply a broken wire?
Read More
Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
