211 Montana SRT Service Centers

I recently had a disappointing experience with the - Stirminator

I recently had a disappointing experience with the service department at Missoula Nissan and feel it's important to share for the benefit of others. I brought in my 2015 Nissan Juke, which only had 38,000 original miles, due to what felt like transmission slipping. After inspecting the vehicle, the service manager informed me that the CVT transmission would need to be replaced at a cost of approximately $7,500. I was told this is a common issue with CVT transmissions and the miles do not matter as to when a CTV transmission will fail. Really, only 38,000 miles! As a potential first step, via voice call, they informed me of the transmission problem plus they offered to change the transmission fluid—for an additional charge—which I approved. When i picked up the vehicle, they nevver provided me with any quotes to replace the transmission. Unfortunately, the vehicle still exhibited the same symptoms after the service. Despite this, the car remained drivable, although it felt unstable and unsafe. A few days later, I received a follow-up call from someone by the name of Clay, at the dealership asking if I’d consider selling them the vehicle, which I declined at the time. Ultimately, I sold the vehicle to a private mechanic for $3,000. A few weeks later, I followed up with him, and to my surprise, he informed me that the transmission was not the problem at all. The issue was related to the fuel system, which had caused the car to enter limp mode. Once the fuel system issue was resolved and the computer reset, the vehicle was back to running normally. In total, I lost approximately $10,000 due to what I now believe was either a misdiagnosis or a failure to investigate the problem thoroughly. Given the dealership’s quick interest in purchasing the vehicle after their diagnosis, I can’t help but question their intentions. Based on this experience, I no longer consider Missoula Nissan to be a trustworthy or reputable service provider. I had previously considered purchasing a new vehicle from them, but after this incident, I will be taking my business elsewhere. I encourage others to seek a second opinion before authorizing any major repairs.

Horrible wiring repair, looked like a backyard repair. - beaugranbois

Took my vehicle in for a repair. After they ordered the wrong part they got it installed and it didn't fix the issue. They traced the issue to a short in the rear hatch and said it was the rear latch. Which is funny because it was the one thing that was working the best. So after they replaced the latch it still didn't fix the issue and they still had a short in the system. Turns out there was broken or shorted wires in the wire loom between the body and rear hatch. So they repaired those. After a week and several calls they told me it was done and everything was working. I picked it up right before closing and everything seemed to be working until I put it in reverse and my back up camera didn't work, which it did before. I took it right back to the shop and the service guy told me he would talk to his guy and get ahold of me. It's been almost a week and nothing. So over the weekend I pulled the wire loom and took a look at the wires and there were three broken wires and three wires that had been very poorly repaired. I was an electrician on helicopters in the Marines and know what a poor wire repair looks like and how easily they fail. They simply took three 1-2" pieces of wire that were two gauges too big, poorly soldered them and wrapped them in electrical tape. So, needless to say I repaired the wires myself, all of them, properly with a hot solder joint and shrink wrap. And as I was pulling the electrical tape off of one of they're "fixes" the wire broke. I'm not complaining about the customer service or even the price, but the quality of work was that of a backyard mechanic. And now I'm questioning if the $480 in parts was the problem or if it was simply a broken wire?

Very friendly personnel, competent technician and great - atelmosse

Very friendly personnel, competent technician and great service. They were to help us with an emergency situation. Thank you

Excellent - iam2smilin

Everyone was so friendly. Service was amazing. Highly recommend.. Timely service. Worth the drive from Billlings to get treated wonderfully. I will recommend and return int he future.

I scheduled an appointment for an oil change and was able - Rockridgekate

I scheduled an appointment for an oil change and was able to get service quickly. Grant & Julian were very good at listening about my concerns. Told me what other maintenance I should think about (windshield wipers & air filter) but were not hard sales pitch about getting it done. Great to go to a dealership where your patronage is appreciated!