2 Nebraska INFINITI Dealers

We found a car online and they held it for us because of - chad.pfeiffer

We found a car online and they held it for us because of weather. We made the trip on the weekend. The vehicle was waiting for us when we arrived warm and full of gas. We decided to purchase it. Everything went smoothly. In my opinion you can’t get better customer service than what was offered here. From looking to purchasing flawless and painless purchase. I would give an 11 out of 10

Instead of having the "Luxury Car Dealer" experience I... - G Owner

Instead of having the "Luxury Car Dealer" experience I was hoping for I got the play the waiting game with my salesman routine like I was some schmuck off the street. I have purchased 6 cars in the last 10 years (we put a lot of miles on them...) and the service I received from a Chrysler dealer and small town car dealer in the past put this Infiniti dealer to shame. Infiniti needs to step up and make sure that their dealerships are setting the same high levels of customer satisfaction that their cars do. This is my first Infiniti vehicle and I will definitely purchase another. However my loyalty lays with Infiniti not the dealer due to a lame and underwhelming experience. The sales manager, Cameron, is the only reason I did not drive to the Des Moines Infiniti dealer to purchase a car. I only hope their service center can restore my faith in them over time.