I live in St. George, UT, which is about 2 hours north of... - xomniron
I live in St. George, UT, which is about 2 hours north of Las Vegas on I-15. I own a 2006 Acura TL with approx. 26,000 miles. About two months ago, a sound became obvious in the engine bay. Since the car continued to perform well, I wasn't too motivated to have it looked at then. Over time, the sound became more insistent and I knew it would have to be dealt with. I considered going to the local Honda dealer to see if they could service it, but never pursued that idea. I stopped at the Acura dealer in SLC when I was in that city on business -- about 5 hours drive north of my city. Their service people listened to the problem and suggested I make an appointment to return, because they didn't have time to service it that day. A couple of weeks passed and the sound grew louder. So, I made an appointment with Acura of Las Vegas and made a day trip to have the car serviced. Upon arrival at about 8:30 am (LV time), I was given a courtesy loaner car (a 2008 TL, by the way) for the day to use while my car was being worked on. Not long after leaving my vehicle, I received a call on my cell phone from the service representative telling me they had found the problem but did not have the parts in stock. The noise was from the belt tensioning pulley(s) for the engine accessories -- power steering, water pump, A/C, etc. I returned to the dealership resigned to have to return another time to complete the repair. While waiting for my car to be put back together, Mr. Hasemann talked to his supervisor and obtained permission to let me keep the loaner car rather than drive mine to return to St. George, UT (over two state lines) and then come back two days later when the work on my car was completed. Unknown to me, in talking to the mechanic, Mr. Hasemann was told that if the defective parts on my car failed while driving at Interstate speeds, the resulting damage would be severe. His solution to the difficult situation for me was more than I could have expected. I kept the loner car for 48 hours, driving it over 200 miles back to St. George and then returning to Las Vegas. Mr. Hasemann called long distance to inform me when the parts arrived the next day and then to tell me my car was ready to pick up. Best of all, the repairs were covered under warranty, so the only cost to me was the fuel for the two trips to Las Vegas and home. I feel this was a very positive outcome and I feel Acura of Las Vegas went above and beyond in their service and helpful attitude. My experience is not unique. A friend in St. George had a similar positive service experience with this dealership. I will definitely return to this dealership for servicing my Acura and in a couple of years probably buy my next car from them.
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